28 escalation engineer jobs at 23 companies in Ross, CA
1w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
1mo
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Equipment Engineer
Reno or San Francisco or Singapore
OnsiteFull Time
3+ YOEBachelor's or Master's in engineering, 3+ years in automated high-volume manufacturing, proficiency in root-cause analysis and continuous improvement, ability to read electrical/mechanical schematics, lead cross-functional projects, support 24/7 escalations.
Fanuc, Ignition, FactoryTalk, TIA Portal, SolidWorks, CATIA, NX, Creo, MES, SCADA, PLC
1w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
3w
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
3d
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Forward Deployed Engineer
San Francisco, California, United States
$185k-$230k/yr RemoteFull Time
Experience debugging distributed cloud architectures, troubleshooting TLS/mTLS, shipping production Golang code, and owning customer technical escalations; familiarity with enterprise authentication and deployment environments.
Golang, Bash, Terraform, Git, GitHub Actions, SCEP, ACME, SCIM, mTLS, EAP-TLS, RADIUS, PKI, X.509, SSH, TPM, macOS, Windows, Linux, ChromeOS, Jamf, Intune, Workspace ONE, Google Workspace Admin, Iru, Wi-Fi, VPN
2w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
2mo
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Customer Support Engineer
San Francisco, California, United States
$120k-$160k/yr HybridFull Time
3+ YOE3+ years in technical/developer support or software engineering; experience shipping production code, APIs/webhooks, high-volume ticket triage, debugging and escalation; building support tooling/runbooks; strong communication and problem-solving.
FHIR, HL7, SMART on FHIR, Pylon
2w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
3d
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Technical Escalations Engineer 2 (Agent) - US-West
Denver or San Francisco
$85k-$113k/yr HybridFull Time
Requires system-level troubleshooting across Linux, Windows, and MacOS; CLIs, APIs, YAML/JSON, Docker, Kubernetes, and scripting with Python, Go, or Bash. Mentoring and customer escalation experience are emphasized.
Linux, Windows, MacOS, CLI, APIs, YAML, JSON, Docker, Kubernetes, Python, Go, Bash, Zendesk, Jira, Confluence, Datadog
1mo
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Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
1mo
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
1w
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Senior Production Support Engineer
United States or Oakland
$87k-$127k/yr HybridFull Time
8+ YOE8+ years in technical/production support for B2B customers; strong API, SQL, logging/monitoring, incident and escalation management; payments experience preferred; strong communication and troubleshooting skills.
cURL, SQL, Datadog, Salesforce, Jira
1w
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Senior IT Support Engineer
Mountain View, California, United States
$80k-$100k/yr OnsiteFull Time
5+ YOE5+ years IT experience as a top-level escalation point; deep hands-on admin of Okta, Google Workspace, Jamf Pro, Rippling, 1Password and Jira Service Management; Notion documentation; automation with Zapier; mentoring and process ownership.
Okta, Google Workspace, Jamf Pro, Rippling, 1Password, Jira Service Management, Notion, Zapier, Slack
1w
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Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$505k/yr OnsiteFull Time
15+ YOEBachelor's degree or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, strong customer escalation and security experience.
Google Cloud Platform
1mo
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
4d
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Sr. Technical Program Manager, Product Escalations
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOERequires 7+ years in technical support, escalation, account, incident, customer success engineering, or technical program management; enterprise escalation, SaaS/cloud, cross-functional, RCA, and executive communication experience.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk, ITIL, SRE
3mo
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Robotic Support Specialist
San Francisco or California
$90k-$110k/yr OnsiteFull Time
1+ YOEProvide onsite robotic operations support; triage, troubleshoot, document, and escalate issues; assist in deployment and maintenance of deployed robotic fleet.
Bash, Python, JavaScript, Linux, ROS, APIs
3w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
1mo
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Cloud Technical Account Manager, ES - NAMER - US-ISV
Seattle or Mountain View or San Francisco
$154k-$239k/yr OnsiteFull Time
5+ YOE5+ years technical engineering and distributed applications experience; customer-facing enterprise support background; ability to advise on AWS services and escalate to engineers; travel ~10%.
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
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