HiringCafe
Join our community

19 escalation engineer jobs at 9 companies in Salinas, CA

3mo
Save
Mark Applied
Hide
Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
Job PostingView all
2mo
Save
Mark Applied
Hide
Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
Job PostingView all
2mo
Save
Mark Applied
Hide
Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
Job PostingView all
2mo
Save
Mark Applied
Hide
Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
Job PostingView all
1w
Save
Mark Applied
Hide
Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
Job PostingView all
1w
Save
Mark Applied
Hide
Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
Job PostingView all
4w
Save
Mark Applied
Hide
hardware qual engineer level 2
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience qualifying and integrating R&D modules and subsystems, defining and executing qualification and calibration plans, tool build and integration expertise, and debugging to third-level escalation.
Job PostingView all
1mo
Save
Mark Applied
Hide
Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
Job PostingView all
2d
Save
Mark Applied
Hide
Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
10+ YOERequires 10+ years of semiconductor equipment experience, advanced DDP and chamber knowledge, escalation leadership, cross-functional project management, troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis
Job PostingView all
2d
Save
Mark Applied
Hide
Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
10+ YOERequires 10+ years of semiconductor equipment experience, DDP and chamber expertise, escalation leadership, cross-functional project management, advanced troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Feature Files, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis, CRM, BKM, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB), PSER, CEN
Job PostingView all
2mo
Save
Mark Applied
Hide
Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
Job PostingView all
2w
Save
Mark Applied
Hide
Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
Job PostingView all
1d
Save
Mark Applied
Hide
Sr Engineer, Advanced Security Response Team (ASRT)
San Jose or Oregon or Washington or Arizona or United States
HybridFull Time
Thales
ThalesEuronext Paris: HO: Develops electronics and digital systems for aerospace and defense.
6+ YOEBachelor's degree and 6 years in application or network security, or master's degree and 4 years; experience with web attacks, security technologies, scripting, incident response, and customer-facing technical escalation.
TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, OWASP Automated Threats to Web Applications, Python, Bash, Java, SQLi, XSS
Job PostingView all
1mo
Save
Mark Applied
Hide
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
Job PostingView all
2w
Save
Mark Applied
Hide
Fleet Care Lead
Marina or Santa Cruz
$151k-$207k/yr OnsiteFull Time
Joby Aviation
Joby AviationNYSE: JOBY: Manufacturer of electric vertical takeoff and landing aircraft.
8+ YOE2+ MgmtBachelor's in engineering or equivalent,8+ years OEM/aircraft maintenance experience,2+ years people management,knowledge of in-service documentation,strong communication and escalation skills.
CSL, ACR, SB, ADL, SRM
Job PostingView all
1mo
Save
Mark Applied
Hide
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
Job PostingView all
1d
Save
Mark Applied
Hide
Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
Amphenol
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
Job PostingView all
1d
Save
Mark Applied
Hide
Customer Success Manager
Santa Clara or Yocumtown
HybridFull Time
Amphenol
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles. Requires escalation leadership, root cause analysis, QBRs, CRM tools, and domestic and international travel.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
Job PostingView all
3w
Save
Mark Applied
Hide
Director, Global Personalized Support
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
$201k-$402k/yr HybridFull Time
Nutanix
NutanixNASDAQ: NTNX: Sells cloud software and hyperconverged infrastructure for enterprises.
15+ YOE5+ Mgmt15+ years in high-tech service delivery with 5+ years leading multi-layered global teams; bachelor's in CS/IT/Engineering required, master’s preferred; strong escalation, strategic, and cross-functional leadership skills.
Job PostingView all

Explore Jobs

Expand Your Job Search