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40 escalation engineer jobs at 23 companies in Santa Cruz, CA

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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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2mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
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2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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Product Engineer
Milpitas, California, United States
$118k-$200k/yr OnsiteFull Time
KLA
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
Merlin, Solution Point
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
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1mo
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
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GPU Infrastructure Engineer
Mountain View, California, United States
$175k-$260k/yr HybridFull Time
Rune
Rune: Builds modular data centers that monetize wasted renewable energy.
Requires RoCEv2/RDMA, NCCL, GPU diagnostics, Linux administration, fleet automation, networking, driver and firmware compatibility, and customer-facing production escalation experience.
RDMA, RoCEv2, ECN, DCQCN, PFC, DCBX, Mellanox ConnectX, NCCL, perftest, nccl-tests, NVLink, NVSwitch, NVIDIA DCGM, nvidia-smi, Xid, Linux, SSH, fail2ban, sshd, Ansible, InfiniBand, OpenSM, UFM, Slurm, Kubernetes, Run:AI, SR-IOV
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2w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
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Platform Engineer - Workstations & Servers
Milpitas, California, United States
$150k-$180k/yr OnsiteFull Time
Corsair
CorsairNASDAQ: CRSR: Sells high-performance gaming peripherals and PC hardware components.
Extensive HPC, workstation, or enterprise systems experience; multi-GPU integration, thermal management, Linux administration, customer escalations, on-site installation, bash scripting, and strong communication skills.
Linux, Ubuntu, Rocky, RHEL, Windows Pro, Windows Server, CUDA, ROCm, IPMI, BMC, bash, GPU, BIOS, firmware
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
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2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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1mo
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Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
Omnissa
Omnissa: Provides AI-driven digital workspace and endpoint management software solutions.
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
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Sr Engineer, Advanced Security Response Team (ASRT)
San Jose or Oregon or Washington or Arizona or United States
HybridFull Time
Thales
ThalesEuronext Paris: HO: Develops electronics and digital systems for aerospace and defense.
6+ YOEBachelor's degree and 6 years in application or network security, or master's degree and 4 years; experience with web attacks, security technologies, scripting, incident response, and customer-facing technical escalation.
TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, OWASP Automated Threats to Web Applications, Python, Bash, Java, SQLi, XSS
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2w
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Senior IT Support Engineer
Mountain View, California, United States
$80k-$100k/yr OnsiteFull Time
Commure
Commure: AI-powered software platform for healthcare workflow and administrative automation.
5+ YOE5+ years IT experience as a top-level escalation point; deep hands-on admin of Okta, Google Workspace, Jamf Pro, Rippling, 1Password and Jira Service Management; Notion documentation; automation with Zapier; mentoring and process ownership.
Okta, Google Workspace, Jamf Pro, Rippling, 1Password, Jira Service Management, Notion, Zapier, Slack
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6d
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Senior IT Support Engineer
Sunnyvale, California, United States
$115k-$135k/yr HybridFull Time
Knightscope
KnightscopeNASDAQ: KSCP: Manufactures autonomous robots and communication devices for physical security.
8+ YOE3+ MgmtRequires 8–10 years of corporate IT experience, 3+ years in senior or escalation roles, advanced Okta, Entra ID, Intune, Apple Business Manager, Microsoft 365, PowerShell, ITSM, networking, project ownership, and technical leadership.
Microsoft 365, Okta, Microsoft PowerShell, Microsoft Intune, Apple Business Manager, Exchange Online, Microsoft SharePoint, Microsoft OneDrive, Microsoft Teams, Microsoft Entra ID, SCIM, SentinelOne EDR, Microsoft Defender for Endpoint, SonicWall, Brivo, BeyondTrust, Keeper, CDW, Freshservice, Claude, ChatGPT, Replit, Freshservice Freddi AI, Aruba, Slack Enterprise, GitHub, Neat, Logi, ClickShare, NetSuite, ADP, HubSpot, Atlassian, ClickUp, CompTIA Network+, CompTIA Security+, Microsoft MD-102, Microsoft AZ-800, Microsoft SC-300, Okta Certified Administrator, Okta Certified Consultant, Apple Certified Support Professional (ACSP), ITIL Foundation v4, CAPM, PMP, CBAP
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
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