HiringCafe
Join our community

29 escalation engineer jobs at 19 companies in Tracy, CA

1mo
Save
Mark Applied
Hide
Senior Escalation Engineer
Sunnyvale, California, United States
$105k-$135k/yr OnsiteFull Time
Ooma
OomaNYSE: OOMA: Provides cloud-based phone and security services for businesses and homes
8+ YOE8+ years with VoIP, telecommunication support; strong SIP, PCAP, diagnostics; hands-on troubleshooting across voice, alarm signaling, and modem technologies; cross-functional collaboration with engineering.
VoIP, SIP, PCAP, Signaling logs, modem technologies
Job PostingView all
1mo
Save
Mark Applied
Hide
Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
Job PostingView all
2mo
Save
Mark Applied
Hide
Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
Job PostingView all
1mo
Save
Mark Applied
Hide
Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
Job PostingView all
1mo
Save
Mark Applied
Hide
Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
Job PostingView all
1mo
Save
Mark Applied
Hide
Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
Job PostingView all
4d
Save
Mark Applied
Hide
Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
Job PostingView all
1w
Save
Mark Applied
Hide
Product Support Engineer 3
Oregon or Arizona or Fremont
OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
5+ YOEExperience with etch tools (e.g., 2300e, Sense.i), ability to travel up to 30% domestic/international, read electrical/mechanical schematics, use data analysis and office software, and provide escalation support.
Control Works, IOC, SIOC, EIOC, Tool Platform SW Package, data analysis tools, word processing, spreadsheet, presentation software
Job PostingView all
1w
Save
Mark Applied
Hide
hardware qual engineer level 2
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Experience qualifying and integrating R&D modules and subsystems, defining and executing qualification and calibration plans, tool build and integration expertise, and debugging to third-level escalation.
Job PostingView all
1w
Save
Mark Applied
Hide
Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
Job PostingView all
3mo
Save
Mark Applied
Hide
Hardware Development Engineer - EC2 Networking and Outpost hardware team, Hardware Engineering Services
Cupertino, California, United States
$136k-$213k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOEBS in EE/CE/CS; 3+ years in server/storage design; 3+ years in spec/design/test; 1+ year customer escalations; cross-functional collaboration.
BIOS, BMC, PCIe, Memory, Storage, Thermal, Server Design
Job PostingView all
1mo
Save
Mark Applied
Hide
Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold
Eightfold: A global AI-native enterprise talent platform serving large enterprise customers.
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
Job PostingView all
3w
Save
Mark Applied
Hide
Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
Omnissa
Omnissa: Provides AI-driven digital workspace and endpoint management software solutions.
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
Job PostingView all
1w
Save
Mark Applied
Hide
Manager, Technical Support Engineer
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
Job PostingView all
2w
Save
Mark Applied
Hide
Information Technology (IT) Infrastructure Engineer I,II, Senior
Turlock, California, United States
$8k-$14k/mo OnsiteFull Time
Turlock Irrigation District
Turlock Irrigation District: Provides irrigation water and retail electric power services.
0+ YOEDesign, configure, implement, support and administer datacenter and IT infrastructure including servers, networking, virtualization, storage, security, cloud services, and databases; provide escalation support and 24/7 coverage as assigned.
VMware, Oracle Linux Virtualization Manager (OLVM), Cisco Unified Computing System (UCS), Cisco, Application Centric Infrastructure (ACI), Palo Alto Networks, SAN, Fiber Channel, Microsoft 365, Microsoft Teams Phone System, Amazon Web Services (AWS), Oracle Database, Oracle Fusion Middleware, Microsoft SQL Server, Windows, Linux, Intrusion Prevention Systems (IPS), VPNs, NERC-CIP, EIGRP, OSPF, MPLS, BGP
Job PostingView all
6d
Save
Mark Applied
Hide
Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$510k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
15+ YOEBachelor's in CS/Engineering or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, customer escalation management, strong communication and critical thinking.
Google Cloud Platform
Job PostingView all
2w
Save
Mark Applied
Hide
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
Job PostingView all
1mo
Save
Mark Applied
Hide
Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
onsemi
onsemi: Designs and manufactures semiconductor solutions for power and sensing.
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
Job PostingView all
3w
Save
Mark Applied
Hide
Senior Manager, Software Engineering
Santa Clara or San Francisco or San Jose
$185k-$298k/yr OnsiteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
15+ YOEB.S. or M.S. in CS/Engineering, 15+ years in software and networking with strong network security focus, proven engineering leadership, hands-on C/C++/Go on Unix, experience managing escalations; VPN and cloud/Kubernetes familiarity preferred.
C, C++, Go, Unix, Kubernetes
Job PostingView all
2w
Save
Mark Applied
Hide
Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
Job PostingView all

Explore Jobs

Expand Your Job Search