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150 escalation manager jobs at 101 companies in Berkeley, CA

1mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
Vapi
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
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2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
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3w
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Escalation Specialist, Social Communications and Escalations, YouTube
Los Angeles or Playa Vista or San Bruno
$136k-$197k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
7+ YOEBachelor's degree or equivalent, 7 years experience in escalation/crisis response or risk mitigation, strong incident management, copywriting, cross-functional influence, on-call and weekend availability, English fluency.
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2mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
Quanta Manufacturing
Quanta ManufacturingTWSE: 2382: Electronics design and manufacturing services for global technology brands.
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
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Customer Delivery Manager
Santa Clara, California, United States
$130k-$160k/yr OnsiteFull Time
Selector
Selector: AI-powered network observability and analytics platform for enterprises.
Experience leading end-to-end enterprise implementations, cross-functional coordination, and escalation management in delivery-focused projects.
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2mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Fortinet
FortinetNASDAQ: FTNT: Develops and sells cybersecurity software and network security appliances.
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
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3w
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Project Manager
Los Angeles or San Francisco or Raleigh or Toronto or United States or Canada
RemoteFull Time
BuildOps
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years delivering enterprise SaaS implementations, managing multiple concurrent projects, executive-level stakeholder management, proficiency with Salesforce/CRM, formal PM methodology (PMP/PMI-ACP preferred), strong written communication and proactive escalation.
Salesforce
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2mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
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5d
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Project Manager, Consultant
Oakland or El Dorado Hills or Rancho Cordova or Redding
$126k-$189k/yr HybridFull Time
Ascendiun
Ascendiun: Nonprofit parent overseeing health insurance and clinical service organizations.
7+ YOEBachelor's degree or equivalent and at least 7 years relevant experience; experience with Agile, project planning, budgeting, scheduling, risk escalation, and cross-functional coordination.
JIRA, Azure Dev Ops, Microsoft Tools
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2w
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
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2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
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2w
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Sales Manager
San Rafael, California, United States
$72k-$180k/yr OnsiteFull Time
Swickard Auto Group
Swickard Auto Group: Sells new and used vehicles and provides automotive maintenance.
3+ YOE3+ years franchised dealership sales management experience, strong desk skills, CRM discipline, ability to coach teams, recruit/onboard, and resolve escalations; Mercedes-Benz or luxury brand experience preferred.
CRM, Reynolds & Reynolds, CDK
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3w
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Night Manager
San Francisco, California, United States
$16-$17/hr OnsitePart Time
Abode Services
Abode Services: Provides housing and supportive services to individuals experiencing homelessness.
On-site after-hours presence responding to emergencies nights/weekends, ability to climb stairs, lift 25 lbs, write incident reports, de-escalate situations; property management experience preferred.
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3mo
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Customer Success Manager
San Francisco, California, United States
$120k-$180k/yr OnsiteFull Time
Bland AI
Bland AI: Provides human-like AI agents for automated business phone calls.
5+ YOE5+ years in technical, customer-facing roles; API/integration fluency; strong communication; escalation management; cross-functional collaboration.
REST, JSON, SQL, APIs
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1mo
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
LiteLLM
LiteLLM: Open-source AI gateway for standardizing LLM API access.
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
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2w
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
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3w
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Onboarding Manager, Customer Success
Paris or London or New York City or Toronto or San Francisco or Austin
HybridFull Time
Pigment
Pigment: AI-powered business planning and performance management platform.
4+ YOE4+ years in onboarding/customer success/project coordination/training/implementation in SaaS; strong customer communication, program management, cohort management, and data-driven risk escalation skills.
Pigment, Pigment Academy
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2mo
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Client Escalations Manager/Specialist
San Francisco, California, United States
$50k-$65k/yr RemoteFull Time
Phil
Phil: Streamlines prescription access and management for patients and pharmacies.
4+ YOE4–7+ years in client support/escalation, preferably in healthcare/health-tech; bachelor's degree; strong problem-solving and cross-functional collaboration; data-driven with SLA focus.
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1mo
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Property Manager
Antioch or Pittsburg
$29-$36/hr OnsiteFull Time
Satellite Affordable Housing Associates
Satellite Affordable Housing Associates: Develops and manages affordable housing for low-income populations.
1+ MgmtMinimum 1 year supervisory experience; affordable housing/property management experience and knowledge of Tax Credit, HUD, or Section 8 preferred. Strong MS Office skills (Excel, Word, Outlook); Yardi desirable. Ability to manage budgets, de-escalate conflict, and travel between properties.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Yardi
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