30 escalation manager jobs at 23 companies in Franklin, TN
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Lead Principal Technical Program Manager
Nashville, Tennessee, United States
$117k-$264k/yr OnsiteFull Time
10+ YOELead cross-functional technical programs, manage risks and escalations, define scope and milestones, drive process improvements, and mentor program staff; requires deep technical program experience.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2w
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Client Engagement Manager
Nashville, Tennessee, United States
$113k-$198k/yr OnsiteFull Time
Requires account and client management, delivery and project management, financial forecasting, infrastructure process knowledge, escalation management, and cross-functional collaboration.
AWS Cloud, UNIX, Wintel, PMO, SLA, P&L
1w
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Technical Support Manager
Erlanger or Westfield or Nashville
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in technical or software support and 2+ years of leadership experience, with team management, incident escalation, SLA management, analytical skills, and Microsoft Office proficiency.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PLC, WMS/WCS
3w
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HVAC Service Manager
Nashville, Tennessee, United States
$80k-$90k/yr OnsiteFull Time
Lead HVAC service department, drive sales and technician development, maintain operations, manage callbacks and warranties, and handle escalated customer concerns. High school diploma required; bachelor’s preferred.
1w
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Housekeeping Manager
Murfreesboro, Tennessee, United States
OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years of commercial, clinic, or healthcare housekeeping experience, driver's license where required, CPR and de-escalation and restraint certification.
HSA, FSA
1mo
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Safety and Security Manager - Wilson
Lebanon, Tennessee, United States
OnsiteFull Time
5+ YOEBachelor's in criminal justice/business or related; 5+ years management in law enforcement or security; valid driver's license; complete VUPS training within 30 days (de-escalation, pressure point control, pepper spray), CPR/AED; pass background and drug screening; available nights/weekends/holidays.
Microsoft Word, Microsoft Excel
4w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
2mo
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(Wireless) Territory Sales Manager
Gallatin, Tennessee, United States
$20/hr OnsiteFull Time
Drive sales and meet KPIs, coach and train sales associates, resolve escalated customer issues, manage shift responsibilities, valid driver\u0019s license and reliable transportation, able to stand and lift up to 20 lbs., willingness to travel within district.
POS, CRM
4w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta or Franklin
RemoteFull Time
Support senior CSMs with customer onboarding, escalation handling, QBR prep, cross-functional coordination, and client enablement; strong written/verbal communication, attention to detail, time management, and organization.
4w
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Senior Solutions Engineer
Nashville, Tennessee, United States
HybridFull Time
5+ YOEBachelor's degree and typically 5+ years related experience; strong project management, communication, analytical, escalation management skills; mining industry knowledge a plus; PMP preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Salesforce
2w
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AO/Compliance Associate
Nashville, Tennessee, United States
OnsiteFull Time
2+ YOESupport electronic communications and trade surveillance, investigate alerts, manage preclearance workflows, escalate compliance issues, and collaborate with Legal and business stakeholders.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Copilot
2w
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
4w
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Customs Brokerage Specialist, ACT Destination Operations
Nashville or United States
$19-$34/hr HybridFull Time
2+ YOE2+ years customs entry experience, knowledge of international logistics and U.S. customs, Excel proficiency, accurate data entry, ability to meet KPI targets and manage escalations.
Microsoft Excel
2w
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Outreach Specialist
Nashville, Tennessee, United States
$24/hr FieldFull Time
1+ YOE1+ year experience in outreach, case management, peer support, or similar; crisis intervention, de-escalation, documentation, intake/assessment, strong communication, and ability to work long field shifts.
two-way radios
2mo
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Customer Success Associate
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
Salesforce
3w
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Board Certified Analyst (BCBA) - Specialized Enhanced Supportive Housing (SESH)
Smyrna, Tennessee, United States
$80k-$95k/yr FieldFull Time, Part Time
2+ YOEBCBA certification and Tennessee licensure required, Supervising BCBA status with BACB, minimum 2 years experience, functional behavioral assessment and behavior plan development, crisis management and de-escalation, staff training and supervision.
1mo
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Senior Service Desk Associate
Franklin, Tennessee, United States
OnsiteFull Time
2+ YOEProvide SME support to the Service Desk, handle client inquiries and escalations, assist manager with operations, maintain records and CRM reports, proficient in Microsoft Office and video conferencing, bachelor’s degree or 2 years service desk experience.
Microsoft Office, video conferencing systems, Client Relationship Management platform
1d
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Retail Key Holder-Tanger Outlet at Nashville
Antioch, Tennessee, United States
$15/hr OnsitePart Time
Customer-focused retail experience, sales and operational results, communication, adaptability, coaching, conflict de-escalation, and availability for evenings, weekends, holidays, and peak periods.
1mo
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Director, Quality Resource - Behavioral Health
Brentwood or Louisville
HybridFull Time
3+ YOEBachelor's in counseling, social work, nursing or related required; Master’s preferred. 3 years risk management/regulatory compliance in healthcare required. CPR and de-escalation certs within 30 days; counseling/social work/RN licensure preferred; US work authorization required.
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