96 escalation manager jobs at 80 companies in Gary, IN
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
3mo
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Customer Escalation and Incident Manager
LaPorte, Indiana, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE5+ years in customer experience, support, or ops; able to manage complex issues end-to-end; strong communication and cross-functional collaboration; data-driven decision making.
1mo
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Project Manager
Niles, Illinois, United States
$75k-$100k/yr HybridFull Time
5+ YOEBachelor's degree, 5–7 years cross-functional experience in food & beverage or project management, strong written/verbal communication, Microsoft Office and SharePoint, Adobe Editor, project coordination and escalation skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Adobe Editor
1w
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
1mo
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eDiscovery Project Manager, Level II
Chicago, Illinois, United States
$95k-$105k/yr HybridFull Time
5+ YOE5+ years eDiscovery project management experience; deep Nextpoint/platform knowledge, ESI and production expertise, vendor/forensic coordination, mentorship and escalation experience, and occasional after-hours/weekend availability.
Nextpoint
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2d
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Regional CS Operations Manager - Automated Systems (Key Accounts) - Midwest
Chicago or Illinois
$120k-$140k/yr HybridFull Time
7+ YOERequires 7+ years in automation, intralogistics, or material handling; cross-functional technical team leadership; automated systems expertise; customer operations and escalation management; and strong analytical skills.
Smart Integrated Logistics (SM.I.LE80), PLC, SAP, Salesforce, LGV, ASRS
1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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Relationship Manager
Chicago, Illinois, United States
$52k-$96k/yr OnsiteFull Time
Series 7 and 63/65/66 (or equivalent) and SAFE Act registration required; ADV-2B; strong communication, organizational skills, knowledge of wealth management products, and ability to support client onboarding and escalations.
Salesforce
1w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
2mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
3d
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Client Success Manager
Chicago or New York City or Denver
$70k-$88k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in B2B account management, sales, or client success; requires upselling, analytics, communication, problem-solving, client de-escalation, collaboration, and systems aptitude.
Salesforce, Google Suite, ChurnZero, Gainsight
1w
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
1w
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
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Senior Manager, Account Management
Chicago, Illinois, United States
$236k-$262k/yr HybridFull Time
4+ YOE4+ Mgmt4+ years leading account management, sales, or renewals teams in SaaS; experience with enterprise renewals, upselling, cross-selling, escalations; strong coaching, strategic execution, and data-driven skills.
2d
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Service Manager
Tinley Park or Plainfield
$80k-$90k/yr OnsiteFull Time
2+ MgmtRequires 2–3+ years of leadership experience, service-metric knowledge, customer de-escalation and team leadership skills, a valid driver's license with a clean record, and comfort with field ride-alongs.
ServiceTitan
1mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
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