111 escalation manager jobs at 82 companies in Wheaton, IL
1mo
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
3w
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
1mo
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Project Manager
Niles, Illinois, United States
$75k-$100k/yr HybridFull Time
5+ YOEBachelor's degree, 5–7 years cross-functional experience in food & beverage or project management, strong written/verbal communication, Microsoft Office and SharePoint, Adobe Editor, project coordination and escalation skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Adobe Editor
3w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1mo
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eDiscovery Project Manager, Level II
Chicago, Illinois, United States
$95k-$105k/yr HybridFull Time
5+ YOE5+ years eDiscovery project management experience; deep Nextpoint/platform knowledge, ESI and production expertise, vendor/forensic coordination, mentorship and escalation experience, and occasional after-hours/weekend availability.
Nextpoint
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
4w
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Relationship Manager
Chicago, Illinois, United States
$52k-$96k/yr OnsiteFull Time
Series 7 and 63/65/66 (or equivalent) and SAFE Act registration required; ADV-2B; strong communication, organizational skills, knowledge of wealth management products, and ability to support client onboarding and escalations.
Salesforce
17h
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
5h
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Store Manager - Oak Brook, IL
Oak Brook, Illinois, United States
OnsiteFull Time
Manage daily store operations, lead and schedule staff, oversee inventory and cash handling, handle customer escalations, and enforce store standards.
2mo
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Plumbing - Trade Manager
Naperville, Illinois, United States
OnsiteFull Time
3+ Mgmt3+ years managing residential plumbing operations, proven ability to lead and develop field technicians, KPI-driven decision making, dispatch and workflow optimization, OSHA compliance, and customer escalation handling.
1w
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
3w
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
1mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
2w
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Equipment Financing Operations Manager
Chicago, Illinois, United States
$87k-$93k/yr HybridFull Time
Provide leadership for an operations team supporting equipment financing, coach staff, manage processes and escalations, drive process improvements, and work processing-center hours including evenings and weekends.
Microsoft Office
1w
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Customer Service Department Manager
Kenosha or Pleasant Prairie or Gurnee or Waukegan or Racine
$85k-$100k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3+ years customer service management experience; proven coaching and team development skills and ability to resolve escalated customer issues.
9h
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
4d
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
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