53 escalation manager jobs at 25 companies in Ledyard, CT
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Windsor or Union or New York City
$78k-$165k/yrHybridFull Time
SS&C TechnologiesNasdaq: SSNC: Provides software and technology for financial and healthcare sectors.
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
East Hartford Public Schools: Government-run Connecticut public school district providing prekindergarten-through-grade-12 education to East Hartford students.
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
Aspen AerogelsNYSE: ASPN: Manufacturing high-performance aerogel insulation for energy and transportation.
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
Voya FinancialNYSE: VOYA: Provides retirement, investment, and insurance products and services.
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
Chrysalis Center: Provides community-based mental health, addiction, and support services.
1+ YOEBachelor's degree plus 1–2 years in mental health or substance abuse, or a master's degree in lieu of general experience. Requires driver's license, reliable vehicle, computer proficiency, crisis de-escalation, and case management experience.
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yrHybridFull Time
CVS HealthNYSE: CVS: Provides retail pharmacy, health insurance, and pharmacy benefit management services.
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
Barnes Group: Manufactures precision aerospace components and industrial technology solutions.
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
Southbridge Public Schools: Provides public primary and secondary education in Southbridge, Massachusetts.
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
Raymour & Flanigan: Furniture and mattress retailer based in the Northeastern US.
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
House of Hope CDC: Rhode Island nonprofit community development providing affordable housing and homelessness services to individuals and families.
Requires compassion, crisis recognition, de-escalation, communication, confidentiality, problem-solving, teamwork, time management, and knowledge of health, benefits, addiction, and housing resources.
Norwich Public Schools: Provides public K-12 and adult education services.
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
Encore Fire Protection: Provides mission-critical fire protection and life safety services.
4+ YOE2+ Mgmt4+ years AR/collections experience in high-volume B2B, 2+ years supervisory experience, hands-on Esker experience, ERP integrations knowledge, ability to improve processes and manage escalations.
Esker, HighRadius, Sidetrade, Billtrust, Sage 300 CRE, Oracle, NetSuite
Community Libraries of Providence: Nonprofit public library system providing free books, programs, technology, and learning resources to Providence residents.
3+ YOERequires an MLIS from an ALA-accredited institution and at least three years of relevant professional experience. Requires staff management, public service, programming, communication, problem-solving, and de-escalation skills.
Brown University Health: Provides clinical care, medical education, and biomedical research services.
Support special education teacher with academic and social-emotional programming, data collection, de-escalation, physical student management; lift up to 50 lbs and work in psychiatric school setting.
Bradley Hospital: Private nonprofit psychiatric hospital providing inpatient, outpatient, residential, school, and crisis care for children and adolescents.
Bachelor's degree in education or a related human services field preferred; Excel knowledge, Safety Care certification, crisis de-escalation ability, and capacity to support and physically manage students required.
Manchester Public Schools: Public school district providing preschool through adult education services in Manchester, Connecticut.
Experience with students displaying challenging behaviors; knowledge of de-escalation, behavior management, intensive interventions, safe school practices, documentation, communication, and emotionally charged situations. Bachelor's degree preferred.
H&R BlockNYSE: HRB: Provides income tax preparation and small business financial services.
3+ YOE3+ MgmtBachelor's degree or equivalent experience and 3+ years leading teams in multi-unit retail, service, or operations environments. Requires coaching, business results, labor management, data analysis, travel, and client escalation skills.
People IncorporatedNASDAQ: PPLI: Non-profit human services agency serving Southeastern Massachusetts.
Active enrollment in an accredited LPN or RN program with completion of Fundamentals/Foundations of Nursing; qualifying background check and driving record required; able to perform ADLs, medication distribution, de-escalation, and crisis management.
Mental Health Worker (Behavioral Health) - Adult Inpatient
Norwich, Connecticut, United States
OnsitePart Time
Hartford HealthCare: Integrated healthcare network providing comprehensive medical and behavioral services.
2+ YOEHigh school diploma or equivalent required; associate's or bachelor's degree in psychology or human services preferred. Two years of behavioral health, psychiatric care, or human services experience preferred, with crisis management and de-escalation skills.