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30 escalation manager jobs at 23 companies in Kettering, OH

1w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr OnsiteFull Time
Guild Garage Group
Guild Garage Group: Provider of residential and commercial garage door services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing/coaching field technicians, strong KPI knowledge, customer escalation handling; background, drug, and MVR checks required.
ServiceTitan
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2mo
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Customer Service Manager
West Chester, Ohio, United States
OnsiteFull Time
Barnes Group
Barnes Group: Manufactures precision aerospace components and industrial technology solutions.
Manage customer service team; oversee order processing, escalations, exports compliance, and site metrics.
Salesforce, EDI, Export compliance policies
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1w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
PDQ Doors
PDQ Doors: Provides residential and commercial garage door installation and repair services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing and coaching field technicians, KPI-driven, able to improve performance and handle escalations.
ServiceTitan
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1w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
Guild Garage Group
Guild Garage Group: Alliance of residential and commercial garage door service companies
5+ YOE3+ Mgmt5+ years service experience, 3+ years leadership, experience managing field technicians, strong KPI and coaching skills, customer escalation handling; background, drug, and motor vehicle checks required.
ServiceTitan
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2w
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Case Manager - Outreach
Cincinnati, Ohio, United States
$20-$25/hr FieldFull Time
Lighthouse Youth & Family Services
Lighthouse Youth & Family Services: Providing comprehensive social and behavioral services for youth.
3+ YOEProvide trauma-informed case management, advocacy, crisis de-escalation, service coordination, documentation, and aftercare support; bachelor\u0002s in Human Services or equivalent experience required; QMHS credential required.
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1w
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Case Manager (47090)
Xenia, Ohio, United States
FieldFull Time
TCN Behavioral Health Services
TCN Behavioral Health Services: Providing accessible mental health and substance abuse treatment.
3+ YOEProvide intensive ACT case management for individuals with serious mental illness; maintain clinical documentation; meet billable hour targets; valid Ohio driver\u007Fs license and auto insurance; First Aid, CPR, de-escalation required.
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3d
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Regional Sales Manager
Covington, Kentucky, United States
$125k-$155k/yr FieldFull Time
Cornerstone Building Brands
Cornerstone Building Brands: Manufactures exterior building products for residential and commercial construction.
8+ YOE3+ Mgmt8+ years sales experience in pre-engineered metal building (PEMB), 3+ years sales leadership preferred, strong business acumen, ability to manage large territories and customer escalations, and travel ~40–50%.
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1mo
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6670 - Assistant Store Manager PT
Cincinnati, Ohio, United States
$14-$16/hr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Supervising store associates, executing sales and visual merchandising, managing inventory and cash, resolving customer escalations, and performing physical store tasks (lifting, standing).
MPOS, Lids Custom, Point-of-Sale
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1w
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Case Manager
Xenia, Ohio, United States
$19-$21/hr FieldFull Time
TCN Behavioral Health
TCN Behavioral Health: Provides comprehensive mental health and substance use treatment services.
3+ YOE3+ years working with SMD population; associate degree or HS diploma with experience; First Aid, CPR, de-escalation required; valid Ohio driver’s license and automobile insurance; maintain OMHAS-appropriate licensure; documentation and billable-hour compliance.
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2w
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Site Manager - Flying Ace Express Car Wash
Huber Heights or Dayton
$65k/yr OnsiteFull Time
Express Wash Concepts
Express Wash Concepts: Operator of express tunnel car wash locations.
2+ YOEHigh school diploma required (associate/bachelor's preferred),2+ years leadership experience in customer-facing/operational roles,customer service and de-escalation skills,ability to work weekends/holidays,and basic computer proficiency.
POS systems, Microsoft Office, Google Workspace
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1w
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Clinical Manager (LISW-S or LPCC-S)
Trotwood, Ohio, United States
OnsiteFull Time
Personal Growth Counseling Services
Personal Growth Counseling Services: Provides outpatient mental health and addiction recovery services.
3+ YOE2+ MgmtMaster's or Doctoral degree, active unrestricted Ohio LISW-S or LPCC-S, 3+ years clinical experience with 2+ years supervisory experience, First Aid/CPR/De-escalation within 90 days, familiarity with Ohio Medicaid and EHR systems.
EHR
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2mo
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Director Finance Operations- Adena Critical Access Hospitals (Days) FT
Washington Court House or Greenfield or Waverly
OnsiteFull Time
Adena Health
Adena Health: Provides healthcare services to communities in southern Ohio.
2+ YOE2+ MgmtBachelor's in Business/Finance/Accounting; 2-7 years healthcare management; de-escalation training within 6 months.
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1mo
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IT Help Desk Technician
Dayton, Ohio, United States
OnsiteFull Time
Dayton Freight
Dayton Freight: Provides regional less-than-truckload freight transportation and logistics services.
4+ YOEAS in IT or 4 years help desk experience, strong hardware and networking troubleshooting, time management, communication, and ability to document procedures and escalate issues.
Cisco Unified Communications Manager (CallManager), VoIP, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS, Android, HP Printers, Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, Edge
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2w
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Customer On-Site - Cincinnati, OH
Cincinnati, Ohio, United States
$24-$26/hr OnsiteFull Time
Traba
Traba: AI-driven platform connecting industrial businesses with vetted workers.
1+ YOEHigh school diploma,1+ years operations or customer-facing experience,strong communication and interpersonal skills,professional demeanor,ability to manage onboarding and escalations in warehouse environments.
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3d
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Elementary Teacher
Cincinnati, Ohio, United States
$50k/yr OnsiteFull Time
Specialized Education Services, Inc.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
Bachelor's degree required; valid teaching certification preferred; ability to use assessments and data, develop lesson plans, implement behavior supports, perform crisis management and de-escalation.
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4d
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Behavior Specialist
Cincinnati, Ohio, United States
OnsiteFull Time
Camelot Community Care
Camelot Community Care: Provides child welfare and mental health services to families.
Documented paid experience with SED children/adolescents required; bachelor\u0002s degree in human services or social work preferred; skills in behavior management, de-escalation, group facilitation, and clinical documentation.
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1w
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Patient Relations Specialist, Full Time, First Shift
Cincinnati, Ohio, United States
OnsiteFull Time
UC Health
UC Health: Provides specialized medical care, clinical research, and education.
3+ YOEAssociates degree and 3+ years complaint management/conflict resolution experience in healthcare; Notary Public (Ohio) preferred; strong communication, de-escalation, documentation skills; experience with grievance systems (Midas).
Midas
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1w
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Residential Assessment Specialist
Mason, Ohio, United States
OnsiteFull Time
Lindner Center of Hope
Lindner Center of Hope: Comprehensive mental health and addiction treatment center.
2+ YOEConduct clinical and financial assessments for residential services, coordinate admissions and referrals, document in EPIC, manage risk and escalate behavioral issues; requires OH licensure or RN, CPR, and 2+ years psychiatric experience.
EPIC, Electronic Medical Record (EMR)
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3mo
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Critical Situation Leader
Norwood or United States
$66k-$75k/yr RemoteFull Time
CDK Global
CDK Global: Provides integrated technology solutions for automotive and vehicle dealerships.
5+ YOE5+ years client services/marketing/sales experience, strong communication and presentation skills, ability to manage escalations and influence stakeholders, knowledge of CDK products/processes; Saturday and some weekend work required.
Vision, Salesforce
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1mo
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Resident Advisor - Corrections (3rd Shift)
Cincinnati, Ohio, United States
$17-$19/hr OnsiteFull Time
Talbert House
Talbert House: Provides mental health, addiction, and community social services.
0+ YOEHigh school diploma/GED, valid driver’s license if driving, 0–2 years experience (training provided), strong communication, basic computer skills, de-escalation/crisis-management ability, ability to stand and walk for long periods.
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