1mo
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Dir, AMS Global Escalation Management
Houston or Texas or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent; 10+ years in operations/service delivery/support or escalation management; experience leading managers; strong executive communication, judgment, and decision-making.
1mo
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Dir, AMS Global Escalation Management
Houston or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent experience; 10+ years in operations/services/support/escalation management; proven experience leading managers; strong executive communication and decision-making.
2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
2mo
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Customer Escalation Specialist - Networking
Spring, Texas, United States
$19-$39/hr HybridFull Time
0+ YOEEntry-level customer service role requiring 1-2 years in telecom or networking, with a bachelor's degree or equivalent experience; basic networking knowledge; strong communication and case management skills.
CRM, Case Management
3w
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Operations Manager
Huntsville, Texas, United States
OnsiteFull Time
Manage warranty and finance contract closings, evaluate and create final sales agreements, coordinate projects and contractors, manage vendors and schedules, handle customer service escalations, maintain databases, and review commission costing. HS diploma required; associate degree preferred; willing to travel up to 50% locally.
1mo
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Client Onboarding Manager
Shenandoah or Conroe
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in SaaS implementation/HR tech, 3+ years people management, capacity planning, resource allocation, using data/CRM/KPIs for process improvement, and de-escalating high-risk deployments; familiarity with HCM platforms preferred.
UKG, Ceridian Dayforce, Workday, iSolved, CRM
6d
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Bellaire, Texas - District Manager
Bellaire, Texas, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/train managers, budgeting, scheduling, inventory purchasing, customer escalation resolution, and proficiency with MS Office.
Microsoft Office
5d
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Strategic Account Manager 3
Houston, Texas, United States
HybridFull Time
Deep experience with enterprise compliance technology and financial‑services regulatory environments; proven SaaS commercial lifecycle management, renewal and expansion ownership, escalation and stakeholder management.
6d
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Manager-Client Onboarding Specialist
The Woodlands, Texas, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in SaaS implementation or HR tech, 3+ years people management, capacity planning, CRM/KPI-driven process improvement, and ability to de-escalate high-risk projects.
UKG, Ceridian Dayforce, Workday, isolved
1w
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District Manager
Houston, Texas, United States
$60k/yr OnsiteFull Time
1+ YOEManage 5+ retail locations and 30+ employees; recruiting, training, scheduling, merchandising, customer escalation, asset protection; valid driver\u0002s license and ability to lift 25 lbs; open availability for varied shifts.
1mo
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Senior Vendor Manager
Houston, Texas, United States
OnsiteFull Time
5+ YOERequires 5+ years vendor/partner operations experience in contact center or financial services, BPO/sub-servicer management, vendor performance reporting, escalation handling, prior people management, and familiarity with billing/invoice reconciliation.
Salesforce CRM
2w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
2w
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IT Manager
The Woodlands, Texas, United States
OnsiteFull Time
3+ YOE3-5 years technical support experience, associate degree in IT or higher (BS preferred), CompTIA A+/Network+/Security+ and Microsoft certs preferred, proactive with user training and incident escalation.
Microsoft Copilot
1w
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Sr. Manager, Gateway Clearance (LCB)
Houston, Texas, United States
OnsiteFull Time
8+ YOE8+ MgmtLead clearance operations, ensure customs and agency compliance, manage large teams, drive process improvements, and handle high-impact escalations; customs brokerage license and bachelor's degree required.
4d
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Team Manager, Titles Call Center
Houston, Texas, United States
OnsiteFull Time
5+ YOE2+ Mgmt5–7 years call center/customer service experience with 2+ years supervising, knowledge of titles/post-funding, strong communication, Microsoft Office proficiency, ability to manage escalations and KPIs.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
3d
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
5d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$50k-$75k/yr FieldFull Time
Manage multiple agency locations, recruit and hire agents, set goals and schedules, train and evaluate staff, handle escalated customer issues, and monitor agent performance.
1mo
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Support Manager
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Jira Service Desk, Sentry, Mixpanel, CloudWatch, Grafana, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, RabbitMQ, AWS, SAP S/4HANA, Maximo, React Native, iOS, Android
1mo
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Customer Service Manager
Houston, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtManage day-to-day customer service operations, supervise and develop a customer service team, handle escalations, improve procedures, work with ERP/CRM, and report performance. Requires 5+ years customer service experience and 2+ years supervisory experience; HS required.
Microsoft Office, Microsoft Excel, ERP, CRM, order management, customer service systems
2w
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Customer Experience Manager
Houston, Texas, United States
$90k-$100k/yr OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
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