83 escalations manager jobs at 48 companies in Spring, TX
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Operations Manager
Huntsville, Texas, United States
OnsiteFull Time
Cavco IndustriesNasdaq: CVCO: Designs and builds affordable manufactured and modular homes.
Manage warranty and finance contract closings, evaluate and create final sales agreements, coordinate projects and contractors, manage vendors and schedules, handle customer service escalations, maintain databases, and review commission costing. HS diploma required; associate degree preferred; willing to travel up to 50% locally.
Alliance HCM: Provides cloud-based human capital management and payroll software solutions.
5+ YOE3+ Mgmt5+ years in SaaS implementation/HR tech, 3+ years people management, capacity planning, resource allocation, using data/CRM/KPIs for process improvement, and de-escalating high-risk deployments; familiarity with HCM platforms preferred.
AllianceHCM: Provides cloud-based payroll and human capital management software solutions.
5+ YOE3+ Mgmt5+ years in SaaS implementation or HR tech, 3+ years people management, capacity planning, CRM/KPI-driven process improvement, and ability to de-escalate high-risk projects.
SunStrong Management: Manages residential and commercial solar energy portfolios and assets.
5+ YOERequires 5+ years vendor/partner operations experience in contact center or financial services, BPO/sub-servicer management, vendor performance reporting, escalation handling, prior people management, and familiarity with billing/invoice reconciliation.
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
FerrovialNasdaq: FER: Develops, finances, and operates global transportation and energy infrastructure.
3+ YOE3-5 years technical support experience, associate degree in IT or higher (BS preferred), CompTIA A+/Network+/Security+ and Microsoft certs preferred, proactive with user training and incident escalation.
Stellantis Financial Services USNYSE: STLA: Provides automotive financing and leasing for Stellantis vehicle brands.
5+ YOE2+ Mgmt5–7 years call center/customer service experience with 2+ years supervising, knowledge of titles/post-funding, strong communication, Microsoft Office proficiency, ability to manage escalations and KPIs.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yrOnsiteFull Time
Thomas J. Henry Law: Personal injury law firm representing victims of accidents and negligence.
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$50k-$75k/yrFieldFull Time
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manage multiple agency locations, recruit and hire agents, set goals and schedules, train and evaluate staff, handle escalated customer issues, and monitor agent performance.
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
Innovapptive: Connected worker platform for industrial maintenance and operations.
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Evantic: Manufactures high-performance engineered polymer components and assemblies.
5+ YOE2+ MgmtManage day-to-day customer service operations, supervise and develop a customer service team, handle escalations, improve procedures, work with ERP/CRM, and report performance. Requires 5+ years customer service experience and 2+ years supervisory experience; HS required.
Microsoft Office, Microsoft Excel, ERP, CRM, order management, customer service systems
Allura: Manufactures and distributes fiber cement siding and building materials.
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Supervising store associates, driving sales and KPIs, managing inventory and cash handling, operating MPOS/POS systems, scheduling, training, and handling customer escalations; ability to lift up to 50 lbs and stand throughout shift.
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
5+ YOE2+ MgmtBSN required, current Texas RN licensure, CPR and hospital de-escalation certifications, 5 years psychiatric experience and 2 years management experience.
Star Medical Associates: Provides primary care and internal medicine medical services.
Master's in nursing, social work or clinical mental health (or equivalent), current state license (LPC/LPC-A/LMSW/LCSW/LMFT/RN), BLS, de-escalation training within 30 days, knowledge of JCAHO/HCFA/OSHA; psychiatric experience preferred.
A-MAX Insurance: Independent insurance agency providing low-cost personal and commercial policies.
3+ YOE2+ MgmtOversees multiple retail locations, leads sales staff, achieves zone sales goals, hires/trains staff, handles escalated service issues, and travels within the zone.