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35 escalation specialist jobs at 22 companies in Wheaton, IL

4d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Domestic & General
Domestic & General: Provides insurance and repair protection for domestic appliances and electronics.
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
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1mo
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Behavioral Specialist
Evanston, Illinois, United States
$40-$45/hr OnsiteFull Time
Fusion Academy
Fusion Academy: Provider of personalized one-on-one private middle and high schooling.
Bachelor's degree required, Master's preferred; experience with students with emotional/behavioral disabilities; knowledge of FBAs and BIPs, crisis intervention, de-escalation, strong communication and documentation skills.
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4w
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Subrogation Specialist
Itasca, Illinois, United States
$17-$19/hr OnsiteFull Time
ARMStrong Receivable Management
ARMStrong Receivable Management: Provides business debt recovery and insurance audit services.
1+ YOE1 year of 3rd-party collections or subrogation experience, customer service experience required, negotiation and de-escalation skills, Microsoft Office/Excel proficiency, strong communication and attention to detail.
Microsoft Office, Microsoft Excel
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3mo
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Target Security Specialist
Chicago, Illinois, United States
$20-$30/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
Provide store security and asset protection, respond to incidents, de-escalate situations, perform merchandise checks and recoveries, document cases, and support guest experience.
video surveillance system, case management systems, handheld scanners
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2w
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Target Security Specialist
Saint John, Indiana, United States
$18/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Perform store security duties including incident response, de-escalation, merchandise recovery, surveillance use, and guest assistance; must be 18+, high school diploma or equivalent.
handheld scanners, video surveillance system, multiple frequency devices
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2mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
Videojet
VideojetNYSE: VLTO: Manufactures industrial printing and marking systems for product identification.
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
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1w
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Behavior Specialist (Contractor)
Chicago, Illinois, United States
$25/hr OnsiteContract
By The Hand Club For Kids
By The Hand Club For Kids: Provides holistic after-school academic and spiritual support for children.
2+ YOEBachelor's degree,2+ years working with youth,experience with behavior intervention plans,knowledge of PBIS,trauma-informed practices and ABA,strong documentation and de-escalation skills,ability to lift up to 50 lbs.
Google Workspace
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6d
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Helpline Specialist - Part Time
Chicago or Cook County
$21-$22/hr HybridPart Time
NAMI Chicago
NAMI Chicago: Provides mental health advocacy, education, and crisis support services.
1+ YOEBachelor’s degree in social services or equivalent; 1–3 years of crisis support, case management, or related experience, including telephonic/chat outreach, crisis de-escalation, and work with vulnerable populations.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Google Chrome, Windows, client record management system
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1mo
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Peer Specialist - Part-Time
Maywood, Illinois, United States
$19/hr FieldPart Time
Housing Forward
Housing Forward: Transitions people from housing crisis to permanent housing stability.
Uses lived experience to provide outreach, engagement, crisis de-escalation, advocacy, and navigation for people experiencing homelessness; bilingual Spanish desirable; crisis intervention skills and ability to document encounters required.
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2mo
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Retail Support Specialist
Mettawa, Illinois, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Provider of retail sales enablement and business support services.
Strong customer service and communication skills; ability to handle escalations, multitask across systems, troubleshoot wireless devices, document interactions, and work flexible schedules including evenings, weekends, and holidays.
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1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
Power Construction
Power Construction: Chicago-based general contractor providing commercial construction services.
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
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2mo
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Youth Empowerment Specialist -- FT
Chicago, Illinois, United States
$18-$19/hr OnsiteFull Time
La Casa Norte
La Casa Norte: Provides housing and support services for homeless youth and families.
High school diploma; experience with homeless or at-risk youth; bilingual Spanish/English; de-escalation skills; flexible overnight/weekend work; background check.
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1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
Power Construction
Power Construction: Provides commercial general contracting and construction management services in Chicago.
5+ YOE5+ years IT support experience; strong ITSM/ITIL knowledge, Microsoft 365, Windows, and identity/access management; proven escalation handling, mentoring, service improvement, and stakeholder engagement skills.
ITSM, ITIL, Microsoft 365, Windows, identity/access
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3d
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Member Engagement Specialist, FES
Chicago, Illinois, United States
FieldFull Time
Wayspring
Wayspring: Provides value-based substance use disorder and behavioral healthcare services.
3+ YOERequires 3+ years in outreach, social work, or street outreach; strong communication, presentation, de-escalation, crisis management, organization, independence, and teamwork skills. CRM or EHR/EMR experience preferred.
CRM, Electronic Health Record (EHR), EMR
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2mo
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Operations Specialist - Logistics Account Manager (Full Time)
Westchester, Illinois, United States
$45k-$55k/yr OnsiteFull Time
Fusion Transport
Fusion Transport: Provides integrated logistics, retail consolidation, and freight management services.
Supports account operations including load building, scheduling, issue escalation, capacity securement, carrier coordination, pricing negotiation, shipment data management, billing support, and customer communication.
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3w
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Clinical Office Specialist-Behavioral Health
Chicago, Illinois, United States
$20-$25/hr OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
1+ YOEHigh school diploma required (bachelor's preferred),1+ years healthcare experience, multi-line phone experience, strong organizational and inventory skills, crisis de-escalation, billing and scheduling experience.
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1mo
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Rapid Response Support Specialist
Chicago, Illinois, United States
$50k-$75k/yr HybridFull Time
Ubiquiti
UbiquitiNYSE: UI: Designs and manufactures wireless networking and IT hardware solutions.
1+ YOEProvide technical triage for incoming support, assess severity, gather diagnostic evidence, resolve simple issues, escalate complex cases; 1+ years technical support experience and networking knowledge required.
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1w
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Full-Time Seasonal Customer Relations Specialist
Bolingbrook, Illinois, United States
$17/hr OnsiteFull Time, Seasonal
1-800-FLOWERS.COM
1-800-FLOWERS.COMNASDAQ: FLWS: Retailer of flowers, plants, and gourmet food gift baskets.
2+ YOEHigh school diploma, 2+ years customer service experience, call/contact center experience preferred, strong communication, de-escalation, and computer skills; Microsoft Outlook proficiency.
Microsoft Outlook
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3w
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Data Service Group Specialist - Chicago
Chicago, Illinois, United States
$60k-$70k/yr OnsiteFull Time
Advyzon
Advyzon: Cloud-based all-in-one technology platform for financial advisors.
2+ YOE2+ years client/technical support in FinTech or SaaS, strong financial product knowledge, CRM experience (Salesforce, RedTail, HubSpot), ticketing and escalation skills, bachelor’s preferred.
Salesforce, RedTail, HubSpot, Jira, CRM, Quantum
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2w
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Salesforce Support Triage Specialist - Associate Director - Chicago
Chicago, Illinois, United States
$80k-$95k/yr HybridFull Time
Fitch Group
Fitch Group: Provides global credit ratings and financial market research services.
Hands-on Salesforce experience preferred; strong communication, organization, investigative mindset; familiarity with Jira, Confluence, and AI tools; ability to triage, escalate, and document cases.
Salesforce, Jira, Confluence, Microsoft SharePoint, Microsoft Stream, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Forms, AI
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