Hoffman Estates • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hoffman Estates • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hoffman Estates • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hoffman Estates • 50 milesRemote · Hybrid · Onsite · Field · All Environments
267 escalations jobs at 157 companies in Hoffman Estates, IL
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Customer Escalations Representative
Scottsdale or Chicago or Arizona or Illinois
HybridFull Time
2+ YOEHigh school diploma required; 2–4 years call center customer service experience; strong customer service, verbal and written communication, problem solving; Microsoft Word/Excel/Outlook proficiency preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
2w
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Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
1w
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
1mo
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yr HybridFull Time
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Unarmed Security Officer LIMO service
Naperville, Illinois, United States
$17/hr OnsitePart Time
0+ YOEExperience in supervising safety, de-escalation, and customer service; able to follow uniform guidelines and work professionally.
3w
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Retail Support Specialist
Vernon Hills, Illinois, United States
$26/hr OnsiteFull Time
Strong customer service, communication, multitasking, problem-solving, ability to handle escalations, and flexibility to work evenings/weekends/holidays.
1w
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Customer Success Temp
Chicago, Illinois, United States
$18-$22/hr OnsiteFull Time
0+ YOE0-2 years experience, responds to routine customer questions, escalates complex issues, works under close supervision.
3w
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Mental Health Counselor - Behavioral Health: Part Time - Days
Chicago, Illinois, United States
$24-$28/hr OnsitePart Time
Bachelor's degree in Psychology, CPR/BLS required, CPI A Plus preferred; strong de-escalation and therapeutic milieu skills.
2w
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
1mo
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Math Teacher
Chicago, Illinois, United States
$55k-$62k/yr OnsiteFull Time
Bachelor's degree required; valid teaching certification preferred. Ability to implement assessments, behavior interventions, de-escalation, and individualized instruction in diverse classrooms.
2mo
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Therapist
Elgin, Illinois, United States
$26-$32/hr HybridPart Time
Master’s degree in Social Work or Clinical Psychology; trauma-informed care experience; strong communication and de-escalation skills; MS Office proficiency.
Microsoft Office
2w
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Bookseller - PT
Skokie, Illinois, United States
$16/hr OnsitePart Time
Provide customer service, maintain merchandising and visual displays, run registers, receive and shelve deliveries, and follow loss-prevention and de-escalation procedures.
BookMaster, registers, computers, tablets
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
3w
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
6d
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Customer Service Department Manager
Kenosha or Pleasant Prairie or Gurnee or Waukegan or Racine
$85k-$100k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3+ years customer service management experience; proven coaching and team development skills and ability to resolve escalated customer issues.
2w
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Public Safety Officer
Burlington, Wisconsin, United States
$22-$33/hr OnsiteFull Time
1+ YOEHigh school or GED, ~1 year security/public-safety experience, ability to respond to emergencies, de-escalate, complete reports, and maintain required certifications.
TASER, radio
3w
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Crisis Counselor
Skokie, Illinois, United States
$25-$29/hr FieldFull Time
Provide clinical assessment, de-escalation, crisis intervention, safety planning, and care coordination in mobile crisis encounters; maintain clinical documentation and required credentials.
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