102 escalations manager jobs at 81 companies in Cicero, IL
3d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
3w
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
1mo
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Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
1mo
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Relationship Manager
Chicago, Illinois, United States
$52k-$96k/yr OnsiteFull Time
Series 7 and 63/65/66 (or equivalent) and SAFE Act registration required; ADV-2B; strong communication, organizational skills, knowledge of wealth management products, and ability to support client onboarding and escalations.
Salesforce
1w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
3w
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
1mo
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
2mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
5d
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Client Success Manager
Chicago or New York City or Denver
$70k-$88k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in B2B account management, sales, or client success; requires upselling, analytics, communication, problem-solving, client de-escalation, collaboration, and systems aptitude.
Salesforce, Google Suite, ChurnZero, Gainsight
1w
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
2w
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
1mo
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Senior Manager, Account Management
Chicago, Illinois, United States
$236k-$262k/yr HybridFull Time
4+ YOE4+ Mgmt4+ years leading account management, sales, or renewals teams in SaaS; experience with enterprise renewals, upselling, cross-selling, escalations; strong coaching, strategic execution, and data-driven skills.
4d
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Service Manager
Tinley Park or Plainfield
$80k-$90k/yr OnsiteFull Time
2+ MgmtRequires 2–3+ years of leadership experience, service-metric knowledge, customer de-escalation and team leadership skills, a valid driver's license with a clean record, and comfort with field ride-alongs.
ServiceTitan
2mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
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