1w
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
2w
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Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
2w
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Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yr OnsiteFull Time
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
Sprinklr, Sprout Social, Khoros, X/Twitter, Reddit, LinkedIn, Instagram
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
3d
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Product Manager
Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
3+ YOE3+ years B2B SaaS product management, roadmap ownership, customer escalation management, technical understanding of APIs/integrations, strong stakeholder communication and metrics-driven delivery.
Jira, Wrangle, Monday, Claude, APIs, iOS SDK, Android SDK
2w
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
2w
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Hub Manager
Chicago, Illinois, United States
$75k-$90k/yr FieldFull Time
Regional hospitality leader to oversee General Managers, drive KPIs (NPS, CSAT, cleaning quality), develop managers, escalate member issues, and support multi-market launches; must triage under pressure and travel ~50%.
Airbnb, Booking.com
4d
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Technology Program Manager
Granite City, Illinois, United States
$105k-$130k/yr OnsiteFull Time
4+ YOE4+ years project/program management experience managing multiple concurrent workstreams; experience with delivery metrics, dependency tracking, risk escalation, strong written and verbal communication, and matrixed stakeholder coordination.
Jira, Smartsheet, Monday.com
1mo
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Project Manager
Niles, Illinois, United States
$75k-$100k/yr HybridFull Time
5+ YOEBachelor's degree, 5–7 years cross-functional experience in food & beverage or project management, strong written/verbal communication, Microsoft Office and SharePoint, Adobe Editor, project coordination and escalation skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Adobe Editor
2w
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
1mo
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eDiscovery Project Manager, Level II
Chicago, Illinois, United States
$95k-$105k/yr HybridFull Time
5+ YOE5+ years eDiscovery project management experience; deep Nextpoint/platform knowledge, ESI and production expertise, vendor/forensic coordination, mentorship and escalation experience, and occasional after-hours/weekend availability.
Nextpoint
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
1mo
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Plumbing - Trade Manager
Naperville, Illinois, United States
$80k-$120k/yr OnsiteFull Time
3+ Mgmt3+ years managing residential plumbing operations, strong people leadership, KPI management, dispatch and workflow optimization, OSHA compliance, customer escalation handling, and data-driven problem solving.
3w
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Relationship Manager
Chicago, Illinois, United States
$52k-$96k/yr OnsiteFull Time
Series 7 and 63/65/66 (or equivalent) and SAFE Act registration required; ADV-2B; strong communication, organizational skills, knowledge of wealth management products, and ability to support client onboarding and escalations.
Salesforce
1mo
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Plumbing - Trade Manager
Naperville, Illinois, United States
OnsiteFull Time
3+ Mgmt3+ years managing residential plumbing operations, proven ability to lead and develop field technicians, KPI-driven decision making, dispatch and workflow optimization, OSHA compliance, and customer escalation handling.
1w
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
3w
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
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