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124 escalations manager jobs at 77 companies in Denton, TX

3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
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5d
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
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1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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1w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
HedgeServ
HedgeServ: Provides tech-enabled fund administration and investment operations services.
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
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2w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
American Health Staffing Group
American Health Staffing Group: Provides healthcare staffing and workforce management technology solutions.
7+ YOE7+ years in staffing, workforce solutions, client services or account management; experience leading or mentoring; strong performance management, escalation resolution, and cross-functional coordination skills.
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2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Berkshire Hathaway Automotive
Berkshire Hathaway AutomotiveNYSE: BRK.B: Operates a national network of franchised automotive dealerships.
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
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2w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
Trio Workforce Solutions
Trio Workforce Solutions: Healthcare workforce management platform providing managed services and software.
7+ YOE7+ years in staffing, workforce solutions, client services, or account management; prior leadership or mentoring experience; strong metrics-driven performance management, escalation resolution, and cross-functional coordination skills; HS/GED required; bachelor coursework preferred.
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1mo
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Office Manager - Addison, TX
Addison, Texas, United States
$55k-$60k/yr OnsiteFull Time
Mindful Support Services
Mindful Support Services: Provides administrative support services for mental health practitioners.
2+ YOE2+ MgmtBachelor's or equivalent, 2+ years fast-paced management experience, supervisory and coaching experience, strong communication, ability to handle escalations, background check required.
CRM
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1w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
Resource Label Group
Resource Label Group: Manufactures custom labels and innovative packaging products.
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
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1w
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
Lighthouse
Lighthouse: Software providing commercial intelligence and pricing tools for hotels.
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
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4w
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
Tapcheck
Tapcheck: Access earned wages early through a digital mobile platform.
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
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4d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Dallas, Texas, United States
$45k-$75k/yr FieldFull Time
Amtex Insurance
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manages multiple locations and agents, including hiring, scheduling, performance evaluation, training, discipline, customer service escalation, and operational oversight. Insurance licenses preferred.
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2w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
Oscar Health
Oscar HealthNYSE: OSCR: Provides tech-enabled health insurance plans and telemedicine services.
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
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2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
Thomas J. Henry Law
Thomas J. Henry Law: Personal injury law firm representing victims of accidents and negligence.
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
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1w
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Nurse Manager
Denton, Texas, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
Bachelor of Nursing required (Master's preferred). Texas RN licensure required. CPR/BLS and de-escalation/restraint training required; medication administration exam required. Prior psychiatric nursing and supervisory experience preferred.
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1w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
Samsung Electronics
Samsung ElectronicsKorea Exchange: 005930: Develops and manufactures consumer electronics, semiconductors, and mobile devices.
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
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2mo
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9224 - Assistant Store Manager PT
Mesquite, Texas, United States
$12-$15/yr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail management experience with ability to lead and train staff, drive sales, manage cash and inventory, execute visual merchandising, operate MPOS/Lids Custom systems, handle customer escalations, and occasionally lift up to 50 lbs.
MPOS, Lids Custom
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4w
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Customer Service Department Manager
Irving or Dallas
$85k-$100k/yr OnsiteFull Time
Uline
Uline: Distributes shipping, industrial, and packaging materials across North America.
3+ YOEBachelor's degree,3+ years customer service management experience,ability to coach and develop teams,experience managing customer service departments,and ability to resolve escalated customer issues. On-site work and pre-employment drug screening required.
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2mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
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