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112 escalations manager jobs at 80 companies in Rowlett, TX

2mo
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VP, TOP Escalations and Supply
Frisco, Texas, United States
OnsiteFull Time
Cinemark
CinemarkNYSE: CNK: Operates an international chain of motion picture movie theaters.
15+ YOE15+ years leadership in cinema/theatrical operations or related tech/logistics fields; senior-level, multi-layered leadership; strong operational analytics and cost management; executive communication skills; willingness to travel.
ServiceNow, Inventory Management Systems, Dashboards and Analytics
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3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
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4d
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IT Delivery Manager
Dallas, Texas, United States
$113k-$195k/yr HybridFull Time
Cognizant
CognizantNasdaq: CTSH: Provides global information technology and business process outsourcing services.
18+ YOE5+ Mgmt18+ years in IT services with 5–8 years client/account management; strong SDLC, stakeholder management, Agile/Waterfall delivery, and executive escalation experience.
Jira, Microsoft Project, ServiceNow
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4w
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Manager, Program Management
Edmond or Frisco
$100k-$120k/yr HybridFull Time
American Health Staffing Group
American Health Staffing Group: Provides healthcare staffing and workforce management technology solutions.
5+ YOE5+ years in staffing/workforce solutions or client services; high school diploma required; bachelor\u0002s coursework preferred; strong client relationship, KPI management, escalation, and governance experience.
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3w
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Sustainment Project Manager (R5302)
Dallas, Texas, United States
$150k-$220k/yr OnsiteFull Time
Shield AI
Shield AI: Develops autonomous flight software and unmanned aircraft for defense.
6+ YOE6+ years technical project/program management or sustainment experience; cross-functional execution with engineering, manufacturing, supply chain; strong technical fluency, risk escalation, and leadership reporting skills.
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1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global provider of audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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4d
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Treasury Manager
Dallas or Raleigh
HybridFull Time
HedgeServ
HedgeServ: Provides tech-enabled fund administration and investment operations services.
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
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2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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1w
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Supply Manager
Allen, Texas, United States
$115k-$151k/yr OnsiteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
2+ YOE2+ years progressive experience in elevator/escalator or construction industry; 2 years project management experience; BSc in Engineering or equivalent; experience with SAP and Excel; strong communication and stakeholder coordination skills.
SAP, Microsoft Excel
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2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Berkshire Hathaway Automotive
Berkshire Hathaway AutomotiveNYSE: BRK.B: Operates a national network of franchised automotive dealerships.
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
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6d
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
Trio Workforce Solutions
Trio Workforce Solutions: Healthcare workforce management platform providing managed services and software.
7+ YOE7+ years in staffing, workforce solutions, client services, or account management; prior leadership or mentoring experience; strong metrics-driven performance management, escalation resolution, and cross-functional coordination skills; HS/GED required; bachelor coursework preferred.
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3w
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Office Manager - Addison, TX
Addison, Texas, United States
$55k-$60k/yr OnsiteFull Time
Mindful Support Services
Mindful Support Services: Provides administrative support services for mental health practitioners.
2+ YOE2+ MgmtBachelor's or equivalent, 2+ years fast-paced management experience, supervisory and coaching experience, strong communication, ability to handle escalations, background check required.
CRM
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1w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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2w
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
Tapcheck
Tapcheck: Access earned wages early through a digital mobile platform.
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
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1w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
Oscar Health
Oscar HealthNYSE: OSCR: Provides tech-enabled health insurance plans and telemedicine services.
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
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1mo
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Resident Experience Manager
Atlanta or Dallas or Charlotte or Tampa
$24-$27/hr RemoteFull Time
Roofstock
Roofstock: Online marketplace for investing in single-family rental homes.
3+ YOE3+ years property or real estate experience; strong communication, de-escalation, leasing and property management knowledge; spreadsheet/financial reporting skills; Google apps and workflow tool proficiency; ability to travel quarterly.
Google applications, Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, Propertyware
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1w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
Thomas J. Henry Law
Thomas J. Henry Law: Personal injury law firm representing victims of accidents and negligence.
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
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1d
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
Samsung Electronics
Samsung ElectronicsKorea Exchange: 005930: Develops and manufactures consumer electronics, semiconductors, and mobile devices.
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
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1mo
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9224 - Assistant Store Manager PT
Mesquite, Texas, United States
$12-$15/yr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail management experience with ability to lead and train staff, drive sales, manage cash and inventory, execute visual merchandising, operate MPOS/Lids Custom systems, handle customer escalations, and occasionally lift up to 50 lbs.
MPOS, Lids Custom
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2w
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Customer Service Department Manager
Irving or Dallas
$85k-$100k/yr OnsiteFull Time
Uline
Uline: Distributes shipping, industrial, and packaging materials across North America.
3+ YOEBachelor's degree,3+ years customer service management experience,ability to coach and develop teams,experience managing customer service departments,and ability to resolve escalated customer issues. On-site work and pre-employment drug screening required.
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