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61 escalations manager jobs at 43 companies in Everett, WA

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Escalations Manager, AFP Partner Success Team
Bellevue or Atlanta or Nashville
$104k-$160k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ years program or project management experience; data-driven; ownership of program strategy and end-to-end delivery; strong communication and stakeholder influence; experience building reporting, SLAs, knowledge management, and escalation paths.
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2w
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TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
TikTok
TikTok: Global short-form video hosting and social media platform.
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
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3w
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Senior Program Manager
Seattle or Redmond
$100k-$150k/yr HybridFull Time
RWS
RWSLondon Stock Exchange: RWS: Provides global content management, translation, and AI language solutions.
8+ YOE8+ years in localization or content operations, client-facing program management, budget/forecast experience, escalation and risk management, strong communication and stakeholder management skills; Seattle/Redmond presence required.
Trados, Phrase, GlobalLink, ADO, Jira, SCORM, LMS
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3w
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Senior Program Manager
Seattle or Redmond
$100k-$150k/yr HybridFull Time
RWS
RWSLondon Stock Exchange: RWS: Provides technology-enabled language, content, and AI data solutions.
8+ YOE8+ years in localization/globalization or content operations, client-facing program management, budget/forecasting experience, escalation and risk management, strong stakeholder communication, able to attend onsite meetings in Seattle/Redmond.
Trados, Phrase, GlobalLink, ADO, Jira, SCORM, LMS
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
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Cloud Operations Program Manager
Redmond, Washington, United States
$98k-$188k/yr HybridFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
4+ YOEBachelor's degree and 4+ years program/process management experience; experience with cloud commerce, process design, escalation management, analytics (SQL/KQL), and cross-functional influence.
SQL, KQL, Azure
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3w
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Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
Lerch Bates
Lerch Bates: Technical consultancy for building system design and management
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
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1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Aritzia
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
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2w
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DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
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1w
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Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
COMC
COMC: Online marketplace and consignment platform for trading card collectors.
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
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2d
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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Senior Manager, Customer Success
San Francisco or Denver or Seattle or New York City
$130k-$168k/yr RemoteFull Time
BackerKit
BackerKit: Provides crowdfunding and pledge management tools for creators.
Experience managing Customer Success or Support teams in a tech/SaaS environment; coaching, escalation handling, process improvement, data-driven decision making, hiring/onboarding, and strong communication skills.
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Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
Evergreen Treatment Services
Evergreen Treatment Services: Provides addiction treatment and outreach services to vulnerable communities.
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
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1mo
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Youth Housing Case Manager
Everett, Washington, United States
$23-$25/hr OnsiteFull Time
Cocoon House
Cocoon House: Provides housing and support services for homeless and at-risk youth.
0.5+ YOEProvide case management for youth in transitional living: develop individualized plans, supervise and de-escalate, coordinate referrals, maintain records, pass DCYF clearance, valid driver's license and 6+ months youth experience required.
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8105 - Assistant Store Manager FT
Bellevue, Washington, United States
$22-$25/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store operations and staff, drive sales and KPIs, handle cash and inventory, execute merchandising, resolve customer escalations, and perform physical tasks up to 50 lbs.
MPOS, Lids Custom
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1d
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Nurse Manager
Bremerton, Washington, United States
$98k-$125k/yr OnsiteFull Time
Kitsap Mental Health Services
Kitsap Mental Health Services: Provides mental health and substance use disorder treatment services.
5+ YOE2+ MgmtActive Washington RN license, Associate degree in Nursing, 5+ years nursing experience with ≥2 years behavioral health, prior supervisory experience, ability to lift 50 lbs, knowledge of de-escalation and regulatory compliance.
Electronic Medical Records (EMR)
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2d
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Housing Case Manager I at Cascade
Seattle, Washington, United States
$30/hr OnsiteFull Time
Compass Housing Alliance
Compass Housing Alliance: Provides emergency shelter and affordable housing for the homeless.
2+ YOEMinimum 2 years social/human services experience; trauma-informed case management, de-escalation, data entry in HMIS, community referrals, and ability to manage caseloads; fluent English; driving qualifications may be required.
Clarity Homeless Management Information System (HMIS), Microsoft
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6d
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Shift Manager on Duty
Bellevue, Washington, United States
$29/hr OnsiteFull Time
Bellevue Club
Bellevue Club: Private athletic and social club with hotel and spa.
Operational leadership during shifts, guest service escalation resolution, emergency response (CPR/First Aid/AED), staff training, and administrative support after hours.
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1mo
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Security Operations Manager - Full Time
Redmond or Kirkland or Everett
$83k/yr OnsiteFull Time
Securitas
SecuritasNasdaq Stockholm: SECU B: Provides protective services including guarding and electronic monitoring.
2+ MgmtMust be 21+, high school diploma/GED; college degree OR 2+ years professional people-management experience; strong communication, leadership, conflict de-escalation skills; basic computer proficiency; willing to pass drug screen and background check.
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3d
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HOST Intensive Case Manager
Burlington, Washington, United States
$26-$30/hr FieldFull Time
Evergreen Recovery Centers
Evergreen Recovery Centers: Provides integrated substance use and mental health recovery services.
2+ YOE2+ years working with adults experiencing homelessness, mental illness, or substance use; knowledge of de-escalation and motivational interviewing; ability to advocate within criminal justice system.
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