90 escalations manager jobs at 71 companies in Irvine, CA
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Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yrOnsiteFull Time
RivianNASDAQ: RIVN: Designs and manufactures electric vehicles and charging networks.
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
TestEquityNASDAQ: DSGR: Distributor of electronic test and measurement solutions.
Bachelor's in engineering or technical discipline required; product management experience in industrial/electronics distribution preferred; strong analytical skills and Microsoft Office proficiency; comfortable with risk escalation and aggressive timelines.
Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft PowerPoint
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
Wasserman: Global agency representing sports, music, and entertainment talent.
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
DATAmundi: Provides AI data and language services for global enterprises.
6+ YOE6+ years in localization/program management with experience leading cross-functional delivery teams, capacity planning, SLA/KPI governance, escalation management, and working in blended delivery models; macOS experience and on-site Culver City availability required.
Quantum Electronic Payments: Provides payment processing solutions and merchant services for businesses.
5+ YOE2+ Mgmt5+ years merchant underwriting experience, 2+ years underwriting leadership, strong merchant acquiring and risk knowledge, ability to review complex financials, and to develop policies and manage escalations.
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yrOnsiteFull Time
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
A Community of Friends: Develops and manages supportive housing for formerly homeless individuals
2+ YOEHigh school diploma, minimum 2 years property management experience (LIHTC/HUD/HOME preferred), Microsoft Office and property management software proficiency, ability to develop budgets, tenant relations and de-escalation skills, access to reliable transportation.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Master's degree required, current clinical/social work license, CPR and de-escalation certification within 30 days, clinical oversight and program management experience.
Intercare Therapy: Providing Applied Behavior Analysis therapy for children with autism.
5+ YOE2+ MgmtRequires 5+ years in operations, scheduling, or workforce management, including 2+ years managing people; experience leading process improvement, dashboards, escalations, and cross-functional teams; CentralReach or Salesforce preferred.
CentralReach, Salesforce, Six Sigma, Lean, AI, chatbot
Children's Institute: Provides trauma-informed care and education to Los Angeles families.
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
Venice Community Housing: Provides affordable housing and supportive services to low-income communities.
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
Jonathan Louis International: Designs and manufactures customizable fashion-forward home furniture.
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
Allied Universal: Global provider of security guard and facility management services.
3+ YOE3+ years event management/supervisory experience, high school diploma or equivalent, ability to hire/train/schedule staff, manage client relationships, and handle escalations; proficiency with Microsoft Office and event management systems.
UDRNYSE: UDR: Owns and manages multifamily apartment communities in the US.
Experience in multi-family operations with supervisory experience, eviction and escalated resident issue management, strong customer service and technology proficiency; degree or certificate in hospitality management preferred.
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store operations, drive sales and KPIs, recruit/train and supervise staff, handle customer escalations, maintain inventory and cash procedures, and perform opening/closing duties.
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Retail management experience with proven sales, customer service, and operational results; ability to hire, coach, de-escalate, and meet payroll targets; high school diploma/GED or equivalent.