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35 escalations manager jobs at 21 companies in Parma, OH

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Project Manager – Contact Center Operations
Akron or United States
HybridFull Time
Connect Centric
Connect Centric: Provides IT strategy execution and technology consulting services.
8+ YOE5+ Mgmt8+ years contact center or customer service operations experience, 5+ years managing teams; workforce management, quality, reporting, escalation, SOP and training expertise; US work authorization required.
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1w
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
Personal Growth Counseling Services
Personal Growth Counseling Services: Provides outpatient mental health and addiction recovery services.
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
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2w
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Assistant General Manager
Strongsville, Ohio, United States
$18/hr OnsiteFull Time
Restore Hyper Wellness
Restore Hyper Wellness: Retail provider of science-backed wellness and recovery therapies.
1+ YOEHigh school diploma,1+ year management or supportive leadership experience,customer-facing and sales experience preferred,conflict de-escalation,intermediate computer skills,strong communication.
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1mo
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6718 - Assistant Store Manager FT
Aurora, Ohio, United States
$18-$20/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail leadership with team management, sales performance, customer escalation resolution, inventory and operations oversight, ability to lift up to 50 lbs, frequent standing/walking, and strong verbal communication.
MPOS, Lids Custom, mobile Point-of-Sale system
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4w
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Retail Assistant Store Manager-STEELYARD COMMONS
Cleveland, Ohio, United States
$19-$23/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Retail management experience preferred, ability to hire/coach/retain staff, meet sales and operational targets, strong communication and de-escalation skills, able to perform physical store tasks; high school diploma/GED or equivalent experience.
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Client Manager, Payroll and HCM Retention
Oklahoma City or Cleveland
OnsiteFull Time
Acrisure
Acrisure: Provides AI-powered insurance, financial, and business risk solutions.
Cultivate and retain client relationships, meet retention metrics, analyze competitor offers, negotiate with customers, maintain Salesforce records, and handle escalations and inbound calls.
Salesforce
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2mo
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Program Support Specialist
Uniontown, Ohio, United States
$37k-$63k/yr OnsiteFull Time
Securitas Technology
Securitas TechnologyNasdaq Stockholm: SECU B: Provides integrated electronic security and fire protection solutions.
Coordinating national projects, interfacing with project teams and customers, generating reports, tracking deliverables, escalating issues, and creating project schedules; strong analytical, communication, and advanced Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project
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2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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3mo
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Product Financial Support Specialist
Cleveland, Ohio, United States
$58k-$81k/yr HybridFull Time
Brookfield Properties
Brookfield Properties: Developing and managing a global real estate portfolio.
3+ YOEProvide end-user and operational support for property management technologies; troubleshoot financial workflows; manage tickets; document and escalate defects.
Zendesk, Jira, ServiceNow
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Production Supervisor (14508)
Solon, Ohio, United States
OnsiteFull Time
Swagelok: Manufactures and sells industrial fluid system components and assemblies.
Provide leadership for site manufacturing to achieve safety, cost, quality and delivery goals; manage staffing, scheduling, escalation, problem solving, and performance management.
Microsoft Office, MRP, CNC
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Helpdesk Team Lead
Cleveland, Ohio, United States
$55k-$65k/yr OnsiteFull Time
FIT Technologies
FIT Technologies: Managed IT services and support provider for businesses.
Provide technical direction and mentorship to a helpdesk team, manage escalations, troubleshoot Windows/AD/Microsoft 365 issues, document resolutions, and meet SLA and customer service standards.
Microsoft Windows, Active Directory, Microsoft 365, Group Policy, Microsoft Office, Microsoft developer tools, Antivirus, remote connection technologies, TCP/IP, VLANs
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Tutor (Grades 7-12)
Uniontown, Ohio, United States
OnsiteFull Time
Lake Local School District
Lake Local School District: Provides public K-12 education and student services in Ohio.
Bachelor's in education and Ohio K-12 Intervention Specialist (mild/moderate) required; strong IEP, classroom management, lesson planning, de-escalation training, and communication skills.
Photocopier, Computer, Telephone, Scanner, Interactive Panel, Television, Laminator
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3w
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Production Supervisor 2nd Shift
Cleveland, Ohio, United States
$75k-$93k/yr OnsiteFull Time
Team Wendy
Team WendyLondon Stock Exchange: AVON: Designs and manufactures protective headgear for military and first responders.
Manage and lead frontline production teams, execute shift production plans, ensure safety and quality, make real-time production decisions, escalate risks, and comply with export-control and work-authorization requirements.
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Registered Nurse- General Psych 3A Cleve Hts
Cleveland Heights, Ohio, United States
OnsitePart Time
The MetroHealth System
The MetroHealth System: Integrated public health system providing comprehensive medical and trauma services.
Graduate of an accredited nursing program, active Ohio RN license, AHA Basic Life Support required (or within 90 days), BSN preferred; skills in assessment, de-escalation, crisis management.
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1mo
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Client Services Director, Corporate Housing
Cleveland, Ohio, United States
OnsiteFull Time
Dwellworks
Dwellworks: Provides relocation and destination support services for corporate employees.
3+ YOEBachelor's required (business preferred). Preferred minimum 3 years in relocation/travel/corporate housing/hospitality. Experience in client relationship management, escalation resolution, reporting/analysis, training, and moderate travel.
HubSpot, LinkedIn
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Field Superintendent-Existing Installation (Cleveland, OH, US)
Cleveland, Ohio, United States
OnsiteFull Time
Schindler
SchindlerSIX Swiss Exchange: SCHN: Manufactures, installs, and services elevators and escalators.
3+ YOE1+ MgmtHigh school diploma, 3+ years installation/service experience with elevators/escalators, 1+ year lead mechanic or supervisory experience, strong communication and leadership, ability to manage quality, safety, training, and route programs.
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Constellation Schools - In-School Intervention Monitor (Parma)
Parma, Ohio, United States
$40k-$45k/yr OnsiteFull Time
ACCEL Schools
ACCEL Schools: Manages and operates public charter and online schools.
High school diploma required; associate/bachelor preferred. Ohio teaching license required. Experience with students and behavior management preferred. Strong communication, de-escalation, record-keeping, and basic computer skills.
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3w
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Trauma Informed Day Treatment Behavior Interventionist
Canton, Ohio, United States
OnsiteFull Time
Goodwill Industries of Greater Cleveland & East Central Ohio
Goodwill Industries of Greater Cleveland & East Central Ohio: Sells donated goods to fund job training and community programs.
High school diploma minimum, experience working with children, valid driver's license and insurance, strong verbal/written communication, physical ability for restraints and activity, de-escalation and behavior management, basic computer skills.
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2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
The Centers
The Centers: Provides integrated healthcare, education, and workforce development services.
2+ YOE1+ MgmtCurrent unrestricted Ohio RN and BLS required; 2 years' EPIC/clinical nursing experience and 1 year supervisory experience preferred/required; skills in staff management, de-escalation, accreditation, infection control, HIPAA, medication/treatment administration, and quality improvement.
EPIC, EMR
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Registered Nurse (RN) House Supervisor NonExempt
Highland Hills, Ohio, United States
OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Associate degree in nursing and active RN license required; CPR and de-escalation certification within 30 days; supervisory experience with staffing/scheduling; psychiatric facility experience preferred.
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