58 escalations manager jobs at 36 companies in Sandy, UT
3w
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Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
3d
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Project Manager
Orem, Utah, United States
$70k-$80k/yr RemoteFull Time
1+ YOEHigh school diploma required (Bachelor's preferred), 1-3+ years in sales operations/account management or escalation/support, strong Salesforce/Enerflo/Enzy/Merdeka knowledge, problem solving, organization, and communication skills.
Salesforce, Enerflo, Enzy, Merdeka
1w
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
4w
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
2w
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
1mo
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Store Manager
Draper, Utah, United States
OnsiteFull Time
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
2w
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Operations Program Managers
Salt Lake City, Utah, United States
$58k-$123k/yr OnsiteFull Time
6+ YOERequires bachelor’s+8 years or master’s+6 years of related experience; advanced program management skills, risk and escalation management, cross-team liaison, and independent judgment.
2d
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Partner Success Manager
Lehi, Utah, United States
HybridFull Time
2+ YOERequires 2+ years in customer success, account management, or partner support; escalation management; cross-functional coordination; strong communication; Salesforce or similar CRM; and Zoom proficiency. Bachelor's degree preferred.
Salesforce, Zoom, Artificial Intelligence (AI)
3w
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National Accounts Program Manager
Springville, Utah, United States
OnsiteFull Time
3+ YOE3+ years account or program management experience, proven client relationship and escalation handling, strong communication and presentation skills, proficiency with HubSpot CRM, analytical and organized.
HubSpot CRM
2mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
2w
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
3w
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3+ years banking customer service or digital banking support, prior supervisory experience required, high school diploma required, bachelor’s in business/finance preferred; strong coaching, SLA and escalation management skills.
3w
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3–5 years banking customer service or digital banking experience, prior supervisory experience, high school diploma required; bachelor’s in business/finance preferred; strong communication, coaching, SLA and escalation management skills.
1mo
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Senior Manager, Customer Success
Lindon, Utah, United States
$95k-$115k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading people leaders in large-scale support organizations, expert escalation management, operational excellence, data-driven decision making, stakeholder communication, and building specialized support workflows.
Greenhouse
2w
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Assistant Manager: Freight Flow
Farmington, Utah, United States
OnsiteFull Time
2+ YOE2+ years retail leadership preferred; ability to coach, de-escalate, plan priorities, stand for long periods, lift up to 40 lbs, and follow loss-prevention and inventory processes.
1w
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Consultant, Technical Account Manager
Draper or Utah
$138k-$189k/yr FieldFull Time
12+ YOEUS citizen with active TS/SCI (full-scope polygraph),12+ years technical experience, deep PowerEdge and datacenter networking knowledge, Linux (RHEL/Ubuntu) expertise, customer-facing escalation skills.
Dell PowerEdge, RHEL, Ubuntu
2w
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Roofing Field Ops PM
Orem, Utah, United States
OnsiteFull Time
3+ YOEOversee roofing field operations, manage subcontractors and inspectors, perform quality audits, develop training, and resolve operational escalations; 3+ years construction/roofing or operations leadership experience preferred.
CRM systems, project management software, Microsoft Office, Google Workspace
1w
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Classroom Assistant I PT
West Jordan, Utah, United States
$18-$20/hr OnsitePart Time
Provide student supervision, de-escalation, and classroom support; 17 hours/week positions available; patient and able to manage student behavior.
2w
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Call Center Team Lead
Lehi, Utah, United States
$25/hr OnsiteFull Time
Previous call center or customer service leadership experience, strong coaching/communication skills, ability to analyze performance metrics and manage escalations, comfortable with new software systems.
1w
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Funding Team Lead
West Valley City, Utah, United States
OnsiteFull Time
Understanding of loan origination policies, funding audits, process improvement, strong communication, training ability, proficiency with Microsoft Excel and PowerPoint, and ability to de-escalate and manage funding operations.
Microsoft Excel, Microsoft PowerPoint
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