36 helpdesk manager jobs at 26 companies in Washington, DC
2mo
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Helpdesk Manager
Washington or United States or Canada
OnsiteFull Time
4+ YOEManage helpdesk staff and operations, ensure SLAs, oversee onboarding/offboarding and asset management, lead a team of 4, 4+ years IT experience, bachelor's degree preferred, CompTIA Project+ within 9 months, Microsoft and Google software proficiency.
Active Directory, Google Workspace, Microsoft
2mo
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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
4+ YOEBachelor's preferred; 4+ years progressive IT experience; attain CompTIA Project+ within 9 months; supervisory experience desired; proficiency with Microsoft and Google software; strong communication, documentation, analytical and customer-facing skills.
Microsoft, Google Workspace, Active Directory
2w
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
1mo
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Diary/Helpdesk Specialist
Quantico, Virginia, United States
OnsiteFull Time
Linchpin Solutions: Provides technical services and logistics for tactical defense communications.
Manage official personnel education records, enter diplomas/certificates, generate reports, provide tier I/II helpdesk support for e-learning and courseware; Associate's degree and DoD IAT Level II (e.g., CompTIA Security+ CE) and HDI CSR required/preferred; 1-2 years helpdesk experience preferred.
Microsoft Office, enterprise manpower web services
2mo
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
7+ YOEActive Secret security clearance and US citizenship required; 7+ years helpdesk/service desk or customer service experience; must reside within commutable distance; able to work rotating and flexible shifts.
1mo
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
1mo
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Senior Helpdesk Access Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
8+ YOEBachelor's plus 8 years experience required; active security clearance; ability to obtain DoDD 8140.01 IT Level II within 30 days; 4 years M3 experience; PKI/entitlement management and help desk operations experience.
M3, SIPRNET, JWICS, JEMS, NCTC, JPAS, Scattered Castles, DoDIIS Full-Service Directory (FSD), DoDIIS PKI, Full-Service Directory SSO
1d
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Helpdesk / Access Manager - Mid - #874
Fort Belvoir, Virginia, United States
OnsiteFull Time
2+ YOERequires 2 years of M3 and access-management experience, complex security-classification knowledge, and DoD or IC messaging experience. Requires TS/SCI clearance; education and intelligence-experience pathways apply.
M3, PKI, JPAS, Scattered Castles, JEMS, NCTC
1mo
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
4w
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
1w
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Tier 2 Helpdesk Lead
Fairfax or Washington
$58k-$136k/yr HybridFull Time
3+ YOE3+ years Momentum functional experience, leadership and team management, SQL experience, functional troubleshooting of Momentum modules, ITSM knowledge, ability to pass background check and provide fingerprints.
Momentum, SQL, Azure
2d
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Helpdesk Technician Tier I - DoE
Washington, D.C. or Fairfax or Huntsville or Oak Ridge
OnsiteFull Time
2+ YOERequires 2 years in service desk or technical support, incident management, ServiceNow, hardware/software troubleshooting, strong communication, and customer service skills. Public Trust clearance required.
ServiceNow, ITIL, CompTIA A+, HDI Support Center Analyst
3mo
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Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
Fort Belvoir, Virginia, United States
OnsiteFull Time
4+ YOESenior/Mid level role requiring TS/SCI with CI poly, PKI/trusted agent experience, and DoD INSCOM certifications readiness.
PKI, JPAS, Scattered Castles, M3, NCTC, SIPRNET, JWICS, JEMS, DoDIIS FSD, GATEKEEPER
1w
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Functional Analyst / Tier 2 Helpdesk
Arlington, Virginia, United States
OnsiteContract
5+ YOEBachelor's degree and 5+ years supporting enterprise financial management systems; experience with Momentum (UFMS) and FIRST; Tier 2 helpdesk, testing, requirements documentation, user security administration, and strong communication skills.
Momentum (UFMS), FIRST, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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IT Support Technician - Helpdesk
Annapolis, Maryland, United States
OnsiteFull Time
5+ YOEHigh school diploma,5+ years supporting enterprise technology,strong Windows and Microsoft 365 troubleshooting,endpoint deployment and management experience (ConfigMgr/Intune),ITSM and basic cybersecurity familiarity,excellent communication.
Microsoft Windows, Microsoft 365, Microsoft Configuration Manager, Microsoft Intune, Autodesk AutoCAD, Civil 3D, Bentley
1w
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Systems Administration Supervisor / Helpdesk Lead
Chantilly, Virginia, United States
$112k-$179k/yr OnsiteFull Time
6+ YOEActive TS/SCI with polygraph ability,6+ years experience,Windows/Linux administration,Active Directory,virtualization,networking,backup,monitoring,ITSM/incident management,technical writing,team leadership,certifications such as Security+ or CISSP.
Active Directory, Windows, Linux, AWS GovCloud, Azure Government, RMF, NIST 800-53
1w
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Systems Administration Supervisor / Helpdesk Lead
Chantilly, Virginia, United States
$112k-$179k/yr OnsiteFull Time
6+ YOEActive TS/SCI with polygraph,6+ years experience,Windows/Linux administration,Active Directory,monitoring,backup,incident triage,technical documentation,and supervisory experience; relevant certs (Security+,CISSP) preferred.
Active Directory, Backup Systems, Windows, Linux, Virtualization, RMF, NIST 800-53, AWS GovCloud, Azure Government, ITIL
1mo
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Lab Manager I
Arlington, Virginia, United States
OnsiteFull Time
5+ YOEActive Secret clearance required; 5+ years relevant experience; IT helpdesk, MacOS/iOS, Linux, Splunk, Ansible, NetApp ONTAP, VPN/VDI experience; BS in computer-related field or HS+experience; Security+ preferred.
Linux, Splunk, Ansible, NetApp ONTAP, Citrix, VMWare
1mo
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Technical Engagement Network (TEN) Lab Manager
Arlington, Virginia, United States
OnsiteFull Time
5+ YOEU.S. citizen with active DoD Secret clearance, ability to obtain DHS suitability, 5+ years relevant experience (3+ years IT helpdesk and macOS/iOS), asset management, ticketing, NetApp ONTAP familiarity, VPN and virtual desktop exposure.
MacOS, iOS, Virtual Private Networks (VPN), Citrix, VMWare, NetApp ONTAP
3d
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
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