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42 helpdesk manager jobs at 29 companies in Baltimore, MD

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Helpdesk Manager
Washington, District of Columbia, United States
OnsiteFull Time
AAC, Inc.
AAC, Inc.: Veteran-owned federal systems integrator providing enterprise IT, cybersecurity, cloud, and end-user support to civilian and defense agencies.
5+ YOEBachelor's degree in IT, engineering, or related field plus 5 years of relevant IT experience, or 10 years without a degree. Requires ITSM, ITIL 4, leadership, customer service, and public trust suitability.
Windows, Mac, Microsoft Windows 10, Active Directory, Microsoft SharePoint, Microsoft Teams, Microsoft Office 365, ITSM, Zendesk
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Tier 2 Helpdesk Lead
Washington, District of Columbia, United States
OnsiteFull Time
Yulista Holding, LLC
Yulista Holding, LLC: Alaska Native aerospace and defense contractor serving U.S. government, military, NASA, and commercial customers.
Tier 2 enterprise IT support experience, helpdesk leadership, ticketing and SLA management, troubleshooting authentication and access issues, technical documentation, and strong communication skills.
Okta, SailPoint, SailPoint IdentityIQ, Okta Identity Engine, PIV, SAML, OIDC, SCIM, Okta Verify, PAM, DevOps, DevSecOps
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APACS Helpdesk Specialists
Arlington, Virginia, United States
$70k-$90k/yr HybridFull Time
Systems Planning and Analysis
Systems Planning and Analysis: Technical and analytical solutions for national security.
0+ YOEActive Secret clearance or eligibility, helpdesk or customer-support experience (0+ years for junior, 4+ for journeyman), strong communication, ability to follow ticketed procedures, and familiarity with APACS or government case-management systems.
APACS, Foreign Clearance Guide, ITIL
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Tier 2 Helpdesk Lead (DoD Secret Clearance)
Arlington, Virginia, United States
OnsiteFull Time
MartinFed
MartinFed: Huntsville-based government contractor providing cybersecurity, information technology, engineering, and technical services to U.S. federal agencies.
5+ YOEU.S. citizenship, DoD Secret clearance, bachelor's degree or equivalent experience, and 5+ years of IT helpdesk or technical support experience. Requires Tier 2/3 support and helpdesk operations leadership experience.
IT Service Management (ITSM), ticketing systems, Frequently Asked Questions (FAQs), Job Aids, knowledge base
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
Maximus Federal Services, Inc.
Maximus Federal Services, Inc.: Providing federal government health, contact-center, clinical-review, and technology services.
7+ YOEActive Secret security clearance and US citizenship required; 7+ years helpdesk/service desk or customer service experience; must reside within commutable distance; able to work rotating and flexible shifts.
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IT Helpdesk Specialist
Washington, District of Columbia, United States
$27-$32/hr OnsiteFull Time
Terrestris
Terrestris: Service-disabled veteran-owned firm providing government management and IT services.
Provide on-site enterprise helpdesk support for Windows/macOS/iOS/Android devices, endpoint management (Ivanti/KACE/JAMF/Microsoft Intune), AD/Entra administration, imaging, patching, MFA, and incident coordination.
Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, BitRaser, Nessus, Microsoft Entra ID, Active Directory, Windows, macOS, iOS, Android, Event Viewer, macOS Console, AWS
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Senior Helpdesk Access Manager
Fort Belvoir, Virginia, United States
OnsiteFull Time
Interactive Process Technology LLC
Interactive Process Technology LLC: Service-disabled veteran-owned IT contractor delivering process automation, software, cloud, cybersecurity, and enterprise solutions to federal organizations.
8+ YOEBachelor's plus 8 years experience required; active security clearance; ability to obtain DoDD 8140.01 IT Level II within 30 days; 4 years M3 experience; PKI/entitlement management and help desk operations experience.
M3, SIPRNET, JWICS, JEMS, NCTC, JPAS, Scattered Castles, DoDIIS Full-Service Directory (FSD), DoDIIS PKI, Full-Service Directory SSO
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Helpdesk Specialist
Washington, District of Columbia, United States
$40k-$55k/yr OnsiteFull Time
Logistics Systems Incorporated
Logistics Systems Incorporated: Service-disabled veteran-owned IT and logistics contractor serving federal national-security and law-enforcement agencies.
Provides Level 1 help desk support, resolves hardware and software issues, troubleshoots remotely and onsite, maintains service requests, and manages printer maintenance and queues.
ActivID, ActivClient, Adobe Acrobat Pro 2023, Cisco AnyConnect Secure Mobility Client, Zscaler, Cisco WebEx Meetings, EPA Enforcement Economic Models, Esri ArcReader, Google Chrome, Google Earth Pro, IBM BigFix Client, Lexis for Microsoft Office, LexisNexis CaseMap, LexisNexis NoteMap, LexisNexis Sanction, LexisNexis TextMap, LexisNexis TimeMap, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, OpenText eDocs DMPSR Viewer, Pure Edge Viewer, Relativity Web Client, Relativity Web Client Manager, Rumba, Seiko Smart Label Printer, SmartDraw 2020, Stenograph CaseViewNet, Thompson Reuters Drafting Assistant, Thompson Reuters E-Transcript Bundle Viewer, Zoom, Concordance, Opticon, FileSurf, IPROLawPack, LexisLiveNote, Microsoft Access, Westlaw, Remedy
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Helpdesk / Access Manager - Mid - #874
Fort Belvoir, Virginia, United States
OnsiteFull Time
Allen Integrated Solutions
Allen Integrated Solutions: Woman-owned government services contractor providing engineering, intelligence analysis, cybersecurity, and operational support to national-security agencies.
2+ YOERequires 2 years of M3 and access-management experience, complex security-classification knowledge, and DoD or IC messaging experience. Requires TS/SCI clearance; education and intelligence-experience pathways apply.
M3, PKI, JPAS, Scattered Castles, JEMS, NCTC
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IT HELPDESK SPECIALIST
Washington or Manassas or Ashburn
OnsiteFull Time
Constellation West
Constellation West: A service-disabled veteran-owned women-owned small business providing cybersecurity and information solutions to federal agencies.
Extensive enterprise desktop and endpoint management experience with Windows and macOS, Microsoft Intune and JAMF, identity management, advanced troubleshooting, and service desk leadership.
Microsoft Intune, JAMF, Ivanti, KACE, Windows, macOS, iOS, Android, AWS, Microsoft Entra ID (Azure AD), Active Directory, Windows Event Viewer, macOS Console
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
Tysons, Virginia, United States
$76k-$94k/yr OnsiteFull Time
M.C. Dean
M.C. Dean: Design-build and systems integration provider for mission-critical infrastructure.
6+ YOEAbility to obtain Public Trust; 6+ years helpdesk/technical or security systems support; working knowledge of access control, VMS, networking, hardware/software diagnostics; strong communication and ticket management skills.
LenelS2, Genetec, AMAG, Brivo, HID, Milestone, Avigilon, Genetec Security Center, ExacqVision, Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator
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Helpdesk Technician - NLRB
Fairfax or Washington
OnsiteFull Time
CODE Plus, Inc.
CODE Plus, Inc.: Privately held IT services delivering software, cybersecurity, analytics, and systems engineering to U.S. federal agencies.
2+ YOETwo years of service desk or technical support experience, incident management expertise, ServiceNow experience, knowledge of devices and systems, and strong written and verbal communication skills.
ServiceNow, ITIL, CompTIA A+, HDI Support Center Analyst
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3w
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Tier 2 Helpdesk Lead
Fairfax or Washington
$58k-$136k/yr HybridFull Time
CGI Federal
CGI Federal: U.S. technology and professional services serving federal agencies with IT consulting and mission solutions.
3+ YOE3+ years Momentum functional experience, leadership and team management, SQL experience, functional troubleshooting of Momentum modules, ITSM knowledge, ability to pass background check and provide fingerprints.
Momentum, SQL, Azure
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OCTO - DCPS Helpdesk Specialist Journeyman
Washington, District of Columbia, United States
$25-$30/hr FieldFull Time
RizeUp Technology Training LLC
RizeUp Technology Training LLC: Washington, D.C. staffing firm deploying IT and other professionals to government, public-sector, and private- clients.
6+ YOERequires 6–10 years of experience, onsite availability, DC travel, customer service skills, and technical expertise with Microsoft products, desktop software, operating systems, mobile devices, and incident management.
Microsoft Windows, Apple, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Outlook, iPad, iPhone, Android
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Helpdesk Team Lead
Washington, District of Columbia, United States
OnsiteFull Time
BruckEdwards
BruckEdwards: Private government contractor providing IT, management consulting, identity-management, and security services to federal clients.
3+ YOEU.S. citizenship, ability to obtain and maintain Secret Clearance, bachelor's degree or equivalent experience, and 3+ years of Tier 2 enterprise IT support experience. Requires SailPoint, Okta, troubleshooting, communication, and documentation skills.
SailPoint, Okta, AWS Lambda, PowerShell
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Functional Analyst / Tier 2 Helpdesk
Arlington, Virginia, United States
OnsiteContract
One Federal Solution
One Federal Solution: Professional services firm providing contract support to government agencies.
5+ YOEBachelor's degree and 5+ years supporting enterprise financial management systems. Momentum (UFMS) and FIRST experience required, with Tier 2 support, testing, requirements documentation, security administration, and Microsoft Office proficiency.
Momentum, UFMS, FIRST, G-Invoicing, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
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IT Support Technician - Helpdesk
Annapolis, Maryland, United States
OnsiteFull Time
Hardesty & Hanover
Hardesty & Hanover: Delivers infrastructure engineering solutions.
5+ YOEHigh school diploma,5+ years supporting enterprise technology,strong Windows and Microsoft 365 troubleshooting,endpoint deployment and management experience (ConfigMgr/Intune),ITSM and basic cybersecurity familiarity,excellent communication.
Microsoft Windows, Microsoft 365, Microsoft Configuration Manager, Microsoft Intune, Autodesk AutoCAD, Civil 3D, Bentley
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IT Manager
Fulton, Maryland, United States
$130k/yr HybridFull Time
Precision Orthopedics & Sports Medicine
Precision Orthopedics & Sports Medicine: Private Maryland orthopedic practice providing surgical, sports-medicine, pain-management, podiatric, and rehabilitation care across the DC region.
Bachelor's degree or equivalent experience, 5+ years in IT, network and systems management, cybersecurity, IT budgeting, vendor management, M365 and Azure proficiency; healthcare IT experience preferred.
M365, Azure, PMP, ITIL, CompTIA, CISSP, Microsoft, Cisco, helpdesk ticketing systems, IT service management (ITSM), HIPAA, Health Insurance Portability and Accountability Act (HIPAA), HSA, FSA, 401k
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Lab Manager I
Arlington, Virginia, United States
OnsiteFull Time
ARSIEM Corporation
ARSIEM Corporation: Private IT consulting and engineering firm providing cybersecurity and software services to U.S. government agencies.
5+ YOEActive Secret clearance required; 5+ years relevant experience; IT helpdesk, MacOS/iOS, Linux, Splunk, Ansible, NetApp ONTAP, VPN/VDI experience; BS in computer-related field or HS+experience; Security+ preferred.
Linux, Splunk, Ansible, NetApp ONTAP, Citrix, VMWare
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Technical Engagement Network (TEN) Lab Manager
Arlington, Virginia, United States
OnsiteFull Time
Node.Digital
Node.Digital: Minority-owned AI and automation services firm delivering cybersecurity and cloud solutions to government and commercial clients.
5+ YOEU.S. citizen with active DoD Secret clearance, ability to obtain DHS suitability, 5+ years relevant experience (3+ years IT helpdesk and macOS/iOS), asset management, ticketing, NetApp ONTAP familiarity, VPN and virtual desktop exposure.
MacOS, iOS, Virtual Private Networks (VPN), Citrix, VMWare, NetApp ONTAP
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