122 service desk manager jobs at 85 companies in Chicago Loop, IL
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IT Service Desk Manager
Chicago or New York City or Toronto or London or Frankfurt or Tokyo or Hong Kong or Seoul or Sydney
$135k-$165k/yr HybridFull Time
Experience leading a distributed service desk, hands-on Tier 2/3 support, Microsoft 365 and Intune experience, Azure/AWS familiarity, VMware, networking fundamentals, PowerShell scripting, Jira Service Management, ITIL familiarity, strong communication and customer-service skills.
Microsoft 365, Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint Online, Microsoft OneDrive, Microsoft Intune, Microsoft Endpoint Manager, Microsoft Entra ID, Active Directory, Simeon Cloud, Windows 11, Windows Server, Azure, AWS, VMware, DNS, DHCP, VPN, Zscaler, Zoom, Jira Service Management, Jira, Confluence, PowerShell, Python, Dell, Apple, macOS, iOS, ChatGPT, Claude AI, Glean, Fireflies AI, Gemini
1mo
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Manager - DT Service Desk
Arlington Heights, Illinois, United States
$102k-$133k/yr OnsiteFull Time
3+ YOEBachelor's in IT/Business, leadership experience, 3+ years in help desk or call center operations, ability to work a 24x7x365 onsite schedule in Arlington Heights, strong communication, planning, and problem-solving skills, and legal US work authorization without sponsorship.
ServiceNow, Cisco
1mo
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Front Desk Manager
Hoffman Estates, Illinois, United States
$45k-$75k/yr OnsiteFull Time
2+ YOEHigh school diploma required; 2+ years front desk supervisory experience in hotels; experience with Opera PMS/Opera Cloud; strong leadership, communication, and guest service skills.
Opera Cloud, Opera PMS, Microsoft Office
2w
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Front Desk Manager
Rosemont, Illinois, United States
$54k-$69k/yr OnsiteFull Time
2+ YOEHigh school diploma/GED plus 2 years guest services/front desk experience OR 2-year hospitality/business degree (no experience required). Supervisory experience and strong customer service, communication, and problem-solving skills.
1mo
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Front Desk Manager
Hoffman Estates, Illinois, United States
$45k-$75k/yr OnsiteFull Time
2+ YOEHigh school diploma required (associate/BA preferred), 2+ years front desk supervisory experience in a hotel, PMS experience, strong leadership and communication skills.
Opera Cloud, Opera PMS, Microsoft Office
4w
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Hotel Front Desk Manager
Lombard, Illinois, United States
$50k-$55k/yr OnsiteFull Time
1+ YOE2+ MgmtHigh school diploma/GED, 1+ year hospitality experience, 2+ years office management or front desk supervisory experience preferred; strong communication, management, multitasking; bookkeeping and Microsoft Office a plus.
Microsoft Office
1mo
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Senior Service Desk Agent
Monterrey or Northbrook
OnsiteFull Time
2+ YOE2+ years customer support experience, basic IT understanding of websites/applications, strong communication, organizational and multitasking skills, ability to work Sunday–Thursday 2:00pm–3:00am shifts, and willingness to assist after-hours on rotation.
Teletrac Navman platform, SAP, CRM, GPS
1mo
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Front Desk Manager
Chicago, Illinois, United States
$60k-$67k/yr OnsiteFull Time
0.5+ YOEManage front office operations, supervise and train staff, handle cash and guest billing, act as Manager on Duty, recruit and hire, and ensure guest satisfaction; Opera experience preferred; Associate's degree or 6–12 months related experience.
Opera
2mo
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Analyst, Service Desk Technician
Chicago, Illinois, United States
$64k-$80k/yr HybridFull Time
2+ YOEBachelor's in Information Systems (or related) + 2 years as systems administrator/analyst; experience with Microsoft Active Directory, Exchange, Office 365, Teams, Windows Server/desktop OS, Intune, Azure, ServiceNow, Tanium, Okta; troubleshooting and endpoint management skills.
ServiceNow, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Microsoft Teams, Windows Server, Windows 7, Windows 8, Windows 10, Windows 11, iOS, Android, Tanium, Microsoft Intune, Azure, Microsoft Office, Okta, VPN
2w
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Help Desk Manager
Lake Forest, Illinois, United States
$78k-$125k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's in IT or equivalent experience; 6+ years IT support, 3+ years people management; experience improving service delivery, KPIs, SLAs, automation and AI; strong communication and leadership.
1mo
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Front Desk Supervisor
Chicago, Illinois, United States
$19-$21/hr OnsiteFull Time
Supervisory hospitality role; prior front desk/guest services experience preferred, ability to lead and coach a front desk team, strong communication, flexibility to work varied shifts including evenings, weekends, and holidays.
DailyPay
2mo
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Service Desk Senior Technician - Overnight Shift
Chicago, Illinois, United States
$75k-$94k/yr HybridFull Time
3+ YOE3+ years providing advanced end-user support for Windows, Microsoft Office, document management/comparison tools, mobile devices, Citrix/VPN, with strong communication, troubleshooting, and mentoring skills.
Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, Internet Browsers, Windows, Citrix, VPN
1mo
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Front Desk Supervisor
Chicago, Illinois, United States
OnsiteFull Time
Supervisory front desk experience, strong customer service and communication skills, ability to train and coach staff, cash handling and standard operating procedure knowledge.
1mo
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Front Desk
Hoffman Estates, Illinois, United States
$17/hr OnsitePart Time
Provide outstanding guest service including check-in/out, managing reservations, resolving guest issues, and strong communication skills.
4d
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Front Desk Supervisor
Deerfield, Illinois, United States
$23/hr OnsiteFull Time
1+ YOERequires at least one year of hotel front desk supervisor experience; Marriott brand experience preferred. Strong communication, customer service, computer, payment handling, and problem-solving skills required.
Microsoft Windows
5d
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Hotel Guest Service Manager
Arlington Heights, Illinois, United States
$58k-$60k/yr OnsiteFull Time
Supervises front desk staff, coordinates hotel guest services, manages reservations and financial procedures, resolves complaints, and ensures safety, coverage, and operating standards.
reservation system
3d
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Business Development Desk Manager
Denver or Westlake or Chicago or Menlo Park or New York City or Bellevue or Washington or Lake Mary or Clearwater or Gainesville
$109k-$128k/yr OnsiteFull Time
5+ YOERequires 5+ years in sales coaching, leadership, or financial services; clean U5; SIE, Series 7, 66, and 24 or 9/10; experience with compliant sales supervision and asset consolidation.
AI
1mo
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Canopy Chicago Central Loop - Dual Front Desk Manager
Chicago, Illinois, United States
$78k/yr OnsiteFull Time
Management-level role overseeing front office operations across two properties, directing staff (3+ FTE), providing guest service, and performing administrative duties with independent judgment.
1w
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Hotel Front Desk
New Buffalo, Michigan, United States
$16/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2+ years customer service experience, hospitality certificate advantageous, strong interpersonal, written and verbal communication, time management, and conflict resolution skills.
1mo
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Front Desk - Guest Experience Manager - Seasonal
Chicago, Illinois, United States
OnsiteSeasonal
Provide welcoming guest service, manage front desk operations, resolve guest issues, work varied shifts, and collaborate with team members.
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