77 service desk manager jobs at 56 companies in Townsend, DE
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Service Desk Technician I
Nottingham, Maryland, United States
$22-$27/hrOnsiteFull Time
Mariner Finance: Provider of personal installment and auto loans.
2+ YOEAssociate's degree (or IT certifications), 2 years help desk/IT support experience, strong communication and time-management, troubleshooting, ticketing, and customer service skills.
Microsoft PowerShell, Microsoft Windows 10, Microsoft Windows Server 2012, GPS, CIM
United States Cold Storage: Provides refrigerated warehousing and logistics services for the cold chain.
5+ YOE2+ MgmtAssociate degree, technical certification, or equivalent experience; 5+ years in service desk or desktop support and 2+ years leading technical support teams. Requires Windows, Microsoft 365, endpoint, ticketing, networking, and customer service expertise.
Microsoft 365, Active Directory, Exchange, Intune, Azure, Windows, Microsoft Office, macOS, ITIL, AI
United States Cold Storage: Provides temperature-controlled warehousing and cold chain logistics services.
5+ YOE2+ MgmtAssociate degree, technical certification, or equivalent required; 5+ years in service desk or desktop support and 2+ years leading technical support teams. Windows, Microsoft 365, endpoint, ticketing, and networking experience required.
Microsoft 365, Active Directory, Exchange, Intune, Azure, Windows, Microsoft Office, macOS
Public Health Management Corporation: Provides public health services and community-based human service programs.
5+ YOERequires 5–8 years of professional IT help desk or customer support experience. Bachelor's degree in technology and IT-related certifications, especially ITIL, are preferred.
ITIL, service desk software, service desk ticketing application
APG Federal Credit Union: A member-owned financial cooperative providing banking and lending services.
5+ YOE3+ Mgmt5+ years IT support experience with 3+ years leadership; bachelor’s in IT preferred (experience may substitute); industry certifications (CompTIA, ITIL v4, Microsoft, Cisco, Citrix, Azure/AWS); knowledge of Windows, Microsoft 365, networking (DNS, TCP/IP, DHCP, LDAP), CMDB and ITSM practices.
Microsoft Windows 11, Microsoft 365, Microsoft Azure, Microsoft Entra, CMDB, ITSM, DNS, TCP/IP, DHCP, LDAP, Citrix
The Philadelphia Orchestra and Kimmel Center: Operates an orchestra and performing arts venues in Philadelphia.
3+ YOEBachelor's degree, 3+ years experience; IT certs (RedHat, Cisco, Microsoft) a plus; hands-on Windows, Linux, AD, Office 365; strong customer service and leadership.
Windows, Linux, Office 365, Active Directory, IIS, .NET Framework, MaaS360, MDM, VPN, Cisco Call Manager (UCCM), UCCX, Audio/Visual, HP Jet Direct, HP printing hardware, MS Office
Gulph Creek Hotels: Manages and develops branded and independent hotel properties.
Supervisory experience in front desk/guest services, leadership skills, cash handling, customer complaint resolution, scheduling and ability to serve as manager-on-duty.
Shaner Hotels: Develops and manages diverse hotel properties and full-service resorts.
Previous Marriott front desk and front desk supervisory experience required; strong knowledge of front office operations and property management systems; excellent communication, leadership, conflict-resolution, and organizational skills.
Pyramid Global Hospitality: Provides management and advisory services for hotels and resorts worldwide.
Customer service experience, professional guest communication, teamwork, leadership by example, and willingness to learn are required. Hospitality experience supports guest service, front desk operations, and team supervision.
Shamin Hotels: Large hotel owner and operator developing experiential hospitality properties.
High school diploma/GED or equivalent; reliable transportation; prioritization, time-management, and attention-to-detail skills; prior front desk experience preferred.
Extreme Hospitality: A hotel focused on delivering welcoming, efficient, and guest-centered front desk and hospitality services.
Previous hotel front desk or guest services experience; supervisory experience preferred; strong communication, cash-handling, and basic math skills; ability to work flexible schedules including evenings, weekends, and holidays; familiarity with property management systems a plus.
Shamin Hotels: Owns and operates branded hotels and conference centers.
Greet and register guests, manage reservations, process payments, strong time-management and attention to detail, reliable transportation, high school diploma or GED; prior front desk experience preferred.
Entegra Systems: Provides engineering and intelligence analysis for government missions.
10+ YOETop Secret/SCI with Poly; Bachelor's degree; 10+ years system engineering; IT service management and service desk experience; strong communication and documentation skills.
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
1+ YOEHigh school diploma or GED; 1 year guest services/front desk experience, or 2-year degree in Hotel/Restaurant Management or related; hospitality, business administration; no work experience required if degree.
Extreme Hospitality: Third-party hotel management and hospitality consulting services provider.
Previous hotel front desk or guest services experience; supervisory experience preferred; strong communication, cash handling, scheduling, and problem-solving skills; ability to work flexible schedules including evenings, weekends, and holidays.
HHM Hotels: Operates and manages a portfolio of hotels and resorts.
1+ YOESupervise front desk operations, hire/train/schedule staff, handle guest complaints, perform bookkeeping, and maintain public areas; 1–3 years related experience; associate's or bachelor's preferred; ability to lift up to 25 pounds.
New Waterloo: Independent hospitality managing boutique hotels and restaurants.
0.5+ YOEHigh school diploma or GED; 6+ months related hospitality, service, or retail experience preferred; computer skills, communication, organization, time management, and independent work ability.
New Waterloo: Operates and develops independent boutique hotels and restaurant concepts.
High school diploma/GED, customer-service experience (6+ months preferred), cash handling and reservation skills, ability to operate computer systems, strong communication and time-management.
Trinity Logistics: Arranges freight shipping and provides global logistics solutions.
1+ YOEHigh school diploma/GED, fluent English, proficiency with Microsoft Outlook/Word/Excel, customer service or billing experience preferred (1 year), strong time management and attention to detail.
Microsoft Outlook, Microsoft Word, Microsoft Excel