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598 support lead jobs at 349 companies in Hempstead, NY

1mo
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
Fora
Fora: AI-enabled modern travel agency platform serving independent travel advisors and travelers with trip planning and booking tools.
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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2w
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Valstro
Valstro: Private fintech providing cloud-native order-management software to sell-side broker-dealers and investment banks.
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
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2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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2w
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Support Lead PT
Manhattan, New York, United States
$16/hr OnsitePart Time
Five Below
Five BelowNASDAQ: FIVE: Extreme-value specialty retailer for teens and tweens.
1+ MgmtHigh school diploma or equivalent, 1+ year of management experience, strong verbal and written communication, multitasking, creative thinking, and composure under pressure.
Microsoft Excel
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1w
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Electronic Trading Technologies Production Support Team Lead - Technology Support Lead
New York City, New York, United States
$147k-$200k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services and investment banking firm.
5+ YOERequires 5+ years supporting IT services, people-leadership experience, electronic trading expertise, production monitoring, incident management, cloud or on-premises systems, and knowledge of trading connectivity and market structure.
Smart Order Routers (SORs), FPGA, HFT, FIX, Java, Python, C++, .Net, machine learning, AI, public cloud
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2w
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Technical Support Team Lead
New York City, New York, United States
$125k-$145k/yr HybridFull Time
Vim
Vim: Private healthcare technology platform connecting payers, providers, EHRs, and digital health developers within clinical workflows.
3+ YOERequires 3–5 years of technical support engineering experience in SaaS, technical support team leadership, software troubleshooting, AI and automation expertise, strong communication, and preferably digital health or EHR experience.
EHR, Epic, Cerner, athenahealth, CoralLogic, Mixpanel, SQL, Zendesk, LLMs
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3mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
Lithic
Lithic: Private fintech providing card-issuing, payment-processing, and money-movement infrastructure to businesses.
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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1mo
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Enterprise AI software helping organizations build and run collaborative agents connected to data and tools.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
Swish Breaks
Swish Breaks: Private sports-card that livestreams card breaks and sells collectibles to collectors.
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
Rho
Rho: Fintech banking platform for startups and finance teams, combining banking, cards, treasury, spend management, and accounting automation.
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
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2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: US defense technology developing secure mobile networking systems for military, government, first responders, and commercial users.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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1w
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NYC Accelerator Building Support Lead
New York City, New York, United States
$155k-$165k/yr OnsiteFull Time
Willdan Lighting & Electric
Willdan Lighting & ElectricNasdaq Global Market: WLDN: Publicly traded U.S. engineering and consulting firm serving utilities, government agencies, and private industry.
10+ YOEBachelor's degree and 10+ years in client services, program delivery, or related fields, including team leadership, operating model scaling, stakeholder and vendor management, reporting, and technical requirements delivery.
Salesforce
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2w
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Technical Lead / Exec IT Support
New York City, New York, United States
HybridFull Time
OXIO
OXIO: Technology providing a cloud-native Telecom-as-a-Service platform for brands, enterprises, mobile operators, and MVNOs.
7+ YOERequires 7+ years in IT support, help desk, or systems administration; macOS, Apple hardware, Google Workspace, MDM, TCP/IP, endpoint management, troubleshooting, and communication skills. Shell or Python automation is a plus.
macOS, Apple, Google Workspace, Mosyle, TCP/IP, Shell, Python, Zero Trust, Zoom, Confluence, GitLab, Adobe, JetBrains, Zendesk, Cisco Meraki
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2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
Topline Pro
Topline Pro: Private AI platform helping local home-service businesses get discovered, win work, manage jobs, and get paid.
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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1w
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Executive Support Ops Lead
New York City, New York, United States
$175k-$250k/yr OnsiteFull Time
Millennium Management
Millennium Management: Global alternative investment management firm.
10+ YOE10+ years in VIP, executive, trading floor support, or desktop engineering; Windows, iOS, macOS, video conferencing, MDM, networking, financial applications, and executive stakeholder support experience required.
Windows 11, iOS, macOS, Zoom, Webex, Microsoft 365 (O365), Microsoft Exchange, Microsoft Outlook, Microsoft OneDrive, Microsoft SharePoint, Bloomberg, Refinitiv Eikon, Microsoft Office, Intune, BlackBerry, SQL, MongoDB
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2w
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Lead Application Support Engineer
Boston or Jersey City or Coppell
$75k-$150k/yr HybridFull Time
DTCC
DTCC: Global post-trade market infrastructure for the financial services industry.
6+ YOE6+ years in application or production support, SRE, or related roles; bachelor's degree or equivalent; 24x7 production support; AWS, PostgreSQL, Snowflake, IBM MQ, Linux, ITSM, automation, and incident management experience.
Amazon Web Services (AWS), ECS, EC2, RDS PostgreSQL, AWS Glue, Kinesis, S3, CloudWatch Monitoring, IAM, Lambda, PostgreSQL, SQL, Snowflake, IBM MQ, Autosys, Linux, Unix, SFTP, Microsoft Copilot, ServiceNow, Splunk, Datadog, Dynatrace, DNS, TCP/IP
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Administrative Support Worker Lead - Eastchester Union Free School District
Eastchester, New York, United States
$25-$26/hr OnsiteFull Time
Aramark Educational Services, LLC
Aramark Educational Services, LLC: 's U.S. educational food-service subsidiary serving colleges, universities, and K–12 schools.
2+ YOEHigh school diploma or equivalent, 2+ years administrative support experience, strong written/interpersonal communication, and proficiency with Excel and Word.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, MS Office
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Application Production Support Lead
Jersey City, New Jersey, United States
$100k-$150k/yr OnsiteFull Time
Brown Brothers Harriman
Brown Brothers Harriman: Global financial services firm and private partnership.
Experience in application production support, incident and problem management, strong troubleshooting, communication, Splunk and ServiceNow familiarity; BA/BS preferred.
Splunk, ServiceNow, Microsoft Office
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Application Support Lead
New York City, New York, United States
$107k-$135k/yr OnsiteFull Time
City of New York
City of New York: Official government portal for the City of New York.
2+ YOE1+ MgmtMinimum 2 years software experience (project leader or major contributor for 1 year), knowledge of Microsoft Dynamics365 and related technologies, experience with SDLC and project artifacts, strong oral/written communication.
Microsoft Dynamics365, Angular, .Net, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, SQL, Azure, Unified Service Desk, Microsoft Power Platform, Portals for Microsoft Dynamics365
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Lead, Field Maintenance Support
New York City, New York, United States
$105k-$140k/yr FieldFull Time
RADAR
RADAR: Privately held retail technology providing RFID-powered inventory intelligence and autonomous checkout systems to retailers.
Experience in technical support, field service, IT infrastructure, retail technology, IoT, or systems integration; strong hardware and networking troubleshooting, vendor coordination, escalation management, and communication skills.
RFID, IoT, PoE, Zendesk, Jira
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