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366 support lead jobs at 234 companies in Milpitas, CA

3h
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Support Lead
Santa Clara, California, United States
$69k-$128k/yr OnsiteFull Time
HCLTech
HCLTechNational Stock Exchange of India: HCLTECH: Global provider of information technology services and software consulting.
8+ YOEAround 8 years of Windchill administration experience, strong PTC product knowledge, technical leadership, stakeholder management, communication skills, and experience with enterprise application deployment and support.
Windchill, PDMLink, ProjectLink, MPMLink, ThingWorx, Creo Parametric, SolidWorks, Inventor, NX, Office Worker, SAP, SUMA
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1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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4w
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
Decagon
Decagon: Conversational AI platform for automated customer support.
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
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1w
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
Peregrine
Peregrine: Data integration and analytics platform for public safety agencies.
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
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3w
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
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3d
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Support Lead Part Time
Stockton, California, United States
$17/hr OnsitePart Time
Five Below
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ MgmtHigh school diploma or equivalent, one year of management experience, strong communication, multitasking, creative thinking, composure under pressure, and ability to perform physical store duties.
cash register
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1w
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AI Support Lead
San Francisco, California, United States
$155k-$233k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
Own a conversational AI program end to end, including roadmap, vendor management, conversation design, escalation logic, metrics, cross-functional integration, and people management.
Sierra, Decagon, Forethought, Zendesk
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3w
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Facility Support Lead
Rayville or Menlo Park
$143k-$198k/yr OnsiteFull Time
Meta
MetaNASDAQ: META: Develops social networking platforms and virtual reality technologies.
8+ YOE8+ years in large-scale facilities or critical infrastructure, experience with budget development, vendor and contract management, cross-functional collaboration, complex problem resolution, and strong time management.
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2w
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Student Support Lead
Hayward, California, United States
$31-$37/hr OnsiteFull Time
Envision Education
Envision Education: Operates a network of public charter schools in California.
High school diploma required (assoc/bachelor preferred); experience working with youth; knowledge of restorative practices, MTSS, trauma-informed approaches; strong communication; valid driver's license and reliable vehicle required.
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2d
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User Support Lead
San Jose, California, United States
OnsiteFull Time
Figure
Figure: Develops autonomous humanoid robots for commercial and residential tasks.
5+ YOE2+ MgmtRequires 5+ years in software product support, including 2+ years building or leading teams; support platform administration, AI agent deployment, technical troubleshooting, bug reporting, scaling operations, analytics, and excellent written communication.
Sierra, Intercom, Zendesk, Front, Ada, JIRA
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3w
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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1mo
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
Flux
Flux: Web-based AI platform for designing printed circuit boards.
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
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6d
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
San Francisco Compute Company
San Francisco Compute Company: Operate a liquid marketplace for trading GPU compute contracts.
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
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1mo
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IT Support Lead
San Francisco, California, United States
$150k-$236k/yr HybridFull Time
HP
HPNYSE: HPQ: Manufactures personal computers, printers, and AI-integrated technology solutions.
10+ YOE10+ years IT support experience; strong macOS/Windows, Google Workspace, Microsoft 365, Okta, and Slack skills; experience with onboarding/offboarding, endpoint lifecycle, inventory, documentation, and process improvement.
macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack
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1mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
MGT Insurance
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
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3w
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Lead Direct Support Professional
Santa Clara or San Jose or Sunnyvale
$24-$26/hr FieldFull Time
Pacific Autism Center for Education
Pacific Autism Center for Education: Provides education and residential services for individuals with autism.
2+ YOEBachelor's degree in related field, 2+ years supporting adults with developmental disabilities, experience with challenging behaviors and hygiene support, reliable transportation, DOJ/FBI and TB clearance.
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2mo
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AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Wonderschool
Wonderschool: Software platform for child care providers and parents.
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
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4w
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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1w
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
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2mo
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Community Support Lead Care Manager - San Benito County
Hollister, California, United States
$30-$35/hr HybridFull Time
Pacific Health Group
Pacific Health Group: Integrated healthcare and social support for vulnerable California communities.
3+ YOE3–5 years in case management, social services, or healthcare; experience with Medi-Cal, CalAIM, and Community Supports; strong communication and organizational skills; proficient with EHR and case management systems; valid CA driver license; hybrid field-based role.
EHR, case management systems, documentation tools
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