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367 support lead jobs at 265 companies in Berkeley, CA

1mo
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Support Lead
New York or Denver or San Francisco
$110k-$155k/yr HybridFull Time
Ambrook
Ambrook: Financial management platform for agricultural and industrial businesses.
Lead a team, manage employee lifecycle, leverage AI, build product-focused support processes.
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3mo
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Customer Support Lead
San Francisco, California, United States
$120k-$160k/yr OnsiteFull Time
Cardless
Cardless: Embedded platform for launching-branded credit card programs.
4+ YOE4+ years in customer support with lead-level experience; proven ability to reduce escalations, collaborate cross-functionally, and build scalable processes.
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6d
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Student Support Lead
Oakland, California, United States
$31-$37/hr OnsiteFull Time
Envision Education
Envision Education: Operates a network of public charter schools in California.
Experience supporting youth in schools, knowledge of restorative practices/MTSS, strong relationship and conflict-resolution skills, valid driver’s license and reliable vehicle, high school diploma (AA/BA preferred).
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1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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5d
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
Decagon
Decagon: Conversational AI platform for automated customer support.
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
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1w
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Support Lead
San Francisco, California, United States
$140k-$180k/yr OnsiteFull Time
Squint
Squint: AI and AR platform for frontline manufacturing workers.
5+ YOE5+ years in technical/support roles; experience troubleshooting integrations, APIs, and platform issues; building support tooling, runbooks, and processes; strong written and verbal communication.
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4d
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
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1w
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Support Lead Part Time
Vacaville, California, United States
$17/hr OnsitePart Time
Five Below
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ YOEHigh school diploma or equivalent, 1+ year management experience, strong communication, multitasking, cash handling, ability to lift up to 25 lbs, flexible schedule including evenings and weekends.
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3d
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Facility Support Lead
Rayville or Menlo Park
$143k-$198k/yr OnsiteFull Time
Meta
MetaNASDAQ: META: Develops social networking platforms and virtual reality technologies.
8+ YOE8+ years in large-scale facilities or critical infrastructure, experience with budget development, vendor and contract management, cross-functional collaboration, complex problem resolution, and strong time management.
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3w
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
Flux
Flux: Web-based AI platform for designing printed circuit boards.
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
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4d
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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2mo
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Partner Support Lead, Tax
San Francisco or New York
$94k-$122k/yr HybridFull Time
Check
Check: Provides embedded payroll infrastructure for software platforms.
4+ YOE1+ Mgmt4-6+ years operations or client service; startup/high-growth background; people management experience; strong communication; learner with niche domain interest.
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1mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
MarinHealth
MarinHealth: Provides acute hospital care and outpatient medical services.
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
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1mo
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IT Support Lead
San Francisco, California, United States
$150k-$236k/yr HybridFull Time
HP
HPNYSE: HPQ: Manufactures personal computers, printers, and AI-integrated technology solutions.
10+ YOE10+ years IT support experience; strong macOS/Windows, Google Workspace, Microsoft 365, Okta, and Slack skills; experience with onboarding/offboarding, endpoint lifecycle, inventory, documentation, and process improvement.
macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack
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1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
Roger Healthcare
Roger Healthcare: AI clinical documentation platform for home health clinicians.
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
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1w
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ERP Support Specialist Lead
Alameda, California, United States
$38k-$130k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
5+ YOE2+ MgmtBachelor's degree and 5+ years functional support experience with 2+ years leading teams; strong SAP S4Hana functional knowledge across modules, ServiceNow/Jira exposure, MS Office proficiency, KPI and SLA experience.
SAP S4Hana, ServiceNow, Jira, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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4w
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
MGT Insurance
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
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3d
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Lead Direct Support Professional
Santa Clara or San Jose or Sunnyvale
$24-$26/hr FieldFull Time
Pacific Autism Center for Education
Pacific Autism Center for Education: Provides education and residential services for individuals with autism.
2+ YOEBachelor's degree in related field, 2+ years supporting adults with developmental disabilities, experience with challenging behaviors and hygiene support, reliable transportation, DOJ/FBI and TB clearance.
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1mo
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AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Wonderschool
Wonderschool: Software platform for child care providers and parents.
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
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6d
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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