2mo
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Support Lead
New York, New York, United States
OnsiteFull Time
Valstro: Provides cloud-native order management systems for institutional trading firms.
Experience in customer support or a customer-facing operations role; strong organization; clear communication; cross-functional collaboration; quick learner; familiar with incident management, ticketing, monitoring, runbooks; experience supporting technical products (SaaS/fintech).
Ticketing systems, Knowledge base, Incident management, CRM integrations, Monitoring/alerting, Runbooks
2mo
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Support Lead Part Time
Springfield, New Jersey, United States
$16/hr OnsiteFull Time, Part Time
1+ YOE1+ MgmtPart-time support lead with minimum 1 year of management experience; HS graduate; strong communication and multi-tasking skills.
cash_register, stock_handling, ladders, merchandising
1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1w
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Support Lead – Entertainment Operations
New York City, New York, United States
$63k-$100k/yr OnsiteFull Time
Experience leading production/application support teams, incident and major incident coordination (P1), stakeholder communication, and monitoring using New Relic or Conviva.
New Relic, Conviva
3w
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Support Lead – Entertainment Operations
New York City, New York, United States
$63k-$100k/yr OnsiteFull Time
Experience leading production/application support teams, incident and major-incident management (P1), stakeholder communication, monitoring tools knowledge, and strong verbal/written skills.
New Relic, Conviva
2mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
1w
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Lead Administrative Support Coordinator - Orthodontics
Great Neck, New York, United States
$44k-$69k/yr OnsiteFull Time
Northwell Health: Provides clinical healthcare services through a hospital network.
5+ YOEAssociate's degree or equivalent, 5+ years relevant experience, orthodontics/dental experience preferred, leads administrative staff, strong clerical and scheduling skills.
2w
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
1mo
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Digital Tech Lead - Production Support - Remote
Parsippany or United States
$106k-$196k/yr RemoteFull Time
8+ YOE8+ Mgmt8+ years leading application support with expertise in incident/change/problem management, serverless/Node.js, AWS, observability, databases, and cloud security; bachelor’s or equivalent experience.
Node.js, API Gateway, SNS, SQS, EC2, EKS, S3, IAM, VPC, Lambda, CloudWatch, CloudFormation, Akamai CDN, MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, DynamoDB, Vault, Datadog, Quantum Metrics, ITSM tools, AEM, Generative AI, MCP, Claude, OpenAI, Copilot
3w
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
1mo
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Customer Support Lead
New York City, New York, United States
HybridFull Time
5+ YOE5+ years building and running B2C support/operations, experience standing up support functions, strong AI automation and analytical skills, designing workflows and escalation paths, and hands-on issue resolution.
2w
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IT Support Lead
New York City, New York, United States
$90k-$130k/yr OnsiteFull Time
5+ YOE5+ years IT support or operations experience; hands-on macOS and Windows administration; MDM and identity/SSO experience; Google Workspace and Slack administration; excellent troubleshooting and communication.
macOS, Windows, MDM, SSO, Google Workspace, Slack
4d
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Court Support Lead
Los Angeles or Oklahoma City or Phoenix or Brooklyn or Chicago or Washington or Seattle or United States
$43k-$54k/yr RemoteFull Time
Experience leading small teams, managing day-to-day operations, timecards/scheduling, training, delivering reviews, and improving workflows; strong communication and problem-solving; Skye experience a plus.
Skye
1mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
2+ YOE2+ years in technical/product/helpdesk support; strong IP networking and hardware/software troubleshooting; experience with ticketing/CRM (Salesforce, Jira, Microsoft); strong communication, documentation, and testing skills; eligible for US security clearance.
Wave Relay, Salesforce, Jira, Microsoft
1mo
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Booking Operations Support Lead
New York City, New York, United States
$70k-$100k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years in customer support or operations (1+ year in lead role), experience with Intercom/Zendesk, building SOPs and escalations, strong written/verbal skills, technical aptitude, and bachelor's degree or equivalent experience.
Intercom, Zendesk, GDS
2mo
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NY Site and Executive Support Lead
New York or Stamford or Holmdel or Bethlehem
$83k-$136k/yr HybridFull Time
5+ YOE10+ years IT experience; 5+ years in executive support or digital workplace; strong Microsoft 365 and VDI experience; able to support C-suite with high discretion.
Microsoft 365, Intune, SCCM, Autopilot, Azure Virtual Desktop, Windows 365, AWS WorkSpaces, ServiceNow, Entra ID
3w
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Tech Lead - Application Support N 4C
New York City, New York, United States
$60k-$75k/yr HybridFull Time
Lead and mentor application support team, troubleshoot complex application issues, collaborate with cross-functional teams, maintain support documentation, and conduct training; bachelor’s degree in computer-related field and relevant certifications preferred.
Amazon Web Services (AWS), Kubernetes, Agile Methodology
1mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
3w
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Administrative Support Worker Lead - Eastchester Union Free School District
Eastchester, New York, United States
$25-$26/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years administrative support experience, strong written/interpersonal communication, and proficiency with Excel and Word.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, MS Office
6d
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Application Production Support Lead
Jersey City, New Jersey, United States
$100k-$150k/yr OnsiteFull Time
Experience in application production support, incident and problem management, strong troubleshooting, communication, Splunk and ServiceNow familiarity; BA/BS preferred.
Splunk, ServiceNow, Microsoft Office
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