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2,470 support manager jobs at 1,165 companies in Massachusetts

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Legal Support Manager
Atlanta or Baltimore or New York City or Washington or Philadelphia or Miami or Boston
$113k-$172k/yr HybridFull Time
DLA Piper
DLA Piper: Global law firm providing comprehensive legal and business services.
5+ YOE2+ Mgmt5+ years executive legal support experience with 2+ years supervisory responsibility, strong communication, organizational and computer skills, ability to manage multiple projects and maintain confidentiality.
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5d
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Product Support and Training Manager
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$120k-$175k/yr HybridFull Time
Cooley
Cooley: Provides legal counsel to technology and life sciences companies.
5+ YOE5+ years supporting web/SaaS applications with experience in product support, training, knowledge management, supervising staff, and cross-functional collaboration.
Microsoft Office, iManage, Azure DevOps, Jira, Confluence, Agile/Scrum, CI/CD, JSON, XML, SQL
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2mo
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Senior Manager, Product & Data Support
Framingham, Massachusetts, United States
$150k-$224k/yr OnsiteFull Time
Definitive Healthcare
Definitive HealthcareNASDAQ: DH: Provides healthcare commercial intelligence through a SaaS data platform.
8+ YOE2+ Mgmt8+ years in product support/knowledge management; experience building/rebuilding a support function; strong leadership and cross-functional collaboration.
Jira Service Management, Knowledge management systems, SaaS platforms, Data analytics tools
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2w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
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1w
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Central SMO Support Manager
Los Angeles or Georgia or Minnesota or Massachusetts or Colorado or California or Seattle or Washington or Boston or New York City
$109k-$185k/yr OnsiteFull Time
MiniMed Group
MiniMed GroupNasdaq: MMED: A that develops insulin delivery systems and connected care to improve life for people with diabetes.
5+ YOEBachelor's degree and 5+ years program management experience, Smartsheet proficiency, divestiture or spin-off exposure preferred, healthcare domain knowledge, strong presentation and change management skills.
Smartsheet
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2mo
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Attorney Support Manager
Boston, Massachusetts, United States
$140k-$160k/yr HybridFull Time
Latham & Watkins
Latham & Watkins: Global law firm providing legal counsel to businesses.
7+ YOESeven years cumulative experience; five years in a legal or professional services environment; high school diploma required; bachelor’s preferred.
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1w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
ProcessUnity
ProcessUnity: Sells cloud software for enterprise risk and compliance management.
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
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2mo
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Attorney Support Manager
Boston, Massachusetts, United States
$140k-$160k/yr HybridFull Time
Latham & Watkins
Latham & Watkins: Global law firm providing comprehensive legal and advisory services.
7+ YOE5+ MgmtLeadership of attorney support staff; organize, supervise, and develop staff; manage workflows and staffing goals; coordinate with departments; 7+ years in legal/professional services; high school diploma or equivalent (Bachelor’s preferred).
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1mo
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Technical Support Manager
Oregon or Washington or California or Florida or Idaho or Iowa or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or Ohio or Pennsylvania or Tennessee or Texas or Arizona or Illinois or Colorado or Connecticut or New Hampshire or Virginia or South Carolina
$60k-$70k/yr RemoteFull Time
Foureyes
Foureyes: Data platform providing sales intelligence for automotive dealerships.
2+ YOE2+ years in technical support for SaaS, strong communication, analytics, and troubleshooting skills; proficiency with Salesforce Lightning, Google Suite, and customer support tools.
Foureyes, Salesforce, Intercom, Google Suite, Salesforce Lightning, Slack, JIRA
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4w
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Litigation Support Project Manager - Multiple Offices (Hybrid)
Boston or New York City or Newark or Philadelphia or New Haven
$62-$81/hr HybridFull Time
Littler Mendelson, P.C.
Littler Mendelson, P.C.: Global law firm focused exclusively on employment and labor law.
10+ YOE10+ years eDiscovery/litigation support project management experience, Bachelor’s degree required, RelativityOne/Everchron/OnCue experience, strong eDiscovery/EDRM knowledge, stakeholder and team management skills.
RelativityOne, Everchron, OnCue
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1mo
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Senior Contracting Support Manager
Bedford, Massachusetts, United States
$120k-$130k/yr OnsiteFull Time
Applied Research Solutions
Applied Research Solutions: Providing technical engineering and mission support to defense agencies.
10+ YOEU.S. citizen with active Top Secret clearance, 10+ years DoD experience, acquisition/contracting expertise, Bachelor's or Master's preferred, strong problem-solving and analytical skills.
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2d
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Team Support Manager
New York or Boston
$119k-$180k/yr HybridFull Time
Orrick, Herrington & Sutcliffe
Orrick, Herrington & Sutcliffe: Global law firm providing comprehensive legal and advisory services.
3+ YOE3+ years managing teams in complex, client-facing environments; strong people leadership, performance management, operational rigor, and change management; comfort with data and systems.
ServiceNow
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3d
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Manager of Student Support
Boston, Massachusetts, United States
HybridFull Time
Academy of the Pacific Rim
Academy of the Pacific Rim: Providing tuition-free college preparatory education for grades 5-12.
3+ YOE3+ years teaching/coaching/managing in student support; experience with special education and multilingual learner compliance; ability to write IEPs, manage data systems, and communicate with stakeholders; proficiency with Microsoft Office and Google Suite.
Microsoft Office, Google Suite
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2mo
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Family Support Center Program Manager
Vineyard Haven, Massachusetts, United States
$63k-$78k/yr OnsiteFull Time
Martha's Vineyard Community Services
Martha's Vineyard Community Services: Providing community-based mental health and social support services.
Manage Family Support Center program; oversee staff; ensure compliance; coordinate funding.
Microsoft Word, Microsoft Excel
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4w
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
Harvard University
Harvard University: Provides higher education and conducts advanced academic research.
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
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3w
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Desktop Support Manager
Washington or Chicago or Boston or New York City
$95k-$135k/yr HybridFull Time
Cornerstone Research
Cornerstone Research: Provides economic and financial analysis for complex commercial litigation.
8+ YOE8+ years relevant experience, supervisory experience, strong technical knowledge of enterprise apps, desktop OS, network architectures, vendor management, project delivery of hardware rollouts, and Zoom Rooms/Microsoft environments.
FrontLine, Zoom Rooms, Microsoft M365 G5, Microsoft GCC
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2mo
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Senior Manager, Patient Support Operations
Cambridge, Massachusetts, United States
$160k-$200k/yr OnsiteFull Time
Sana Biotechnology
Sana BiotechnologyNASDAQ: SANA: Developing engineered cells as medicines to treat human diseases.
8+ YOE8+ years in clinical development operations or CRA in transplant/cell therapy; bachelor’s in life sciences or nursing (RN); strong hospital experience; domestic travel; excellent communication.
CTMS, TMF, SOPs
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3d
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Senior Administrative Support Specialist
Hanscom AFB, Massachusetts, United States
OnsiteFull Time
Odyssey Systems
Odyssey Systems: Provides engineering, integration, and technical services to defense clients.
US citizenship and active Secret clearance required. Provide executive administrative support, calendar and records management, DTS travel support, SharePoint and MS Office proficiency, and reporting for DoD program offices.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Defense Travel System (DTS), SharePoint, Microsoft Teams, Zoom, WebEx
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2mo
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Legal Support Specialist
Boston, Massachusetts, United States
$41-$49/hr HybridFull Time
Greenberg Traurig
Greenberg Traurig: Provides global legal representation and corporate advisory services.
5+ YOE5+ years in project management and client support; law firm or professional services experience preferred; strong MS Office skills; familiarity with AI tools; ability to work independently and meet deadlines.
Microsoft Office Suite, Word, PowerPoint, Excel, Outlook, AI platforms (Copilot, ChatGPT)
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1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
ROI Solutions
ROI Solutions: Provides CRM and data analytics software for nonprofit organizations.
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
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