273 support operations manager jobs at 192 companies in Santa Rosa, CA
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Support Operations Manager
San Francisco, California, United States
$279k-$310k/yrHybridFull Time
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.
Rippling: Unified platform managing workforce HR, IT, and finance operations
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
GLIDE: Provides food, housing, and childcare services to marginalized communities.
5+ YOE5+ years nonprofit or church operations/administrative experience preferred; project management supporting multiple departments; strong organizational, communication, and relational skills; proficiency with Microsoft Office, Zoom/Teams; ability to lift up to 25 lbs.
ZooxNASDAQ: AMZN: Developing autonomous robotaxis for urban ride-hailing services.
8+ YOE5+ Mgmt8+ years transportation operations experience, 5+ years managing teams of 10+, strong leadership, analytical and problem-solving skills, EHS awareness, and clear communication with senior leadership.
Jira, Confluence, SAP ERP, Microsoft Office, Google Suites, Lucid Charts, Slack
Senior Customer Support Operations Readiness Program Manager
San Francisco or New York City or Portland or Canada or United States
$110k-$152k/yrRemoteFull Time
Mercury: Banking services and financial software designed for startup companies.
3+ YOERequires 3–5 years in operations readiness, support operations, enablement, program management, or similar roles, plus cross-functional coordination, process improvement, communication, prioritization, and change management experience.
Vancouver or New York or Salt Lake City or San Francisco or Seattle
$118k-$147k/yrHybridFull Time
Brex: Corporate cards and spend management software for businesses.
3+ YOE3+ years in revenue/sales operations or similar, experience with Salesforce and GTM systems, ability to support multiple GTM teams, strong analytical and stakeholder management skills, willing to work in-office three days/week.
5+ YOE5+ years branch office support experience; responsible for managing staff, training, budgeting, regulatory adherence; FINRA Series 7 and 63 required; 1–2 years college coursework in Business/Finance; proficient in Microsoft Office.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
8+ YOE8+ years in insurance product, underwriting, program management, or operations; experience launching products and supporting system migrations; familiarity with commercial P&C, regulatory processes, KPI tracking, and cross-functional coordination.
San Francisco or San Jose or New York City or Chicago or Austin or Denver or Boston or Washington, D.C. or Philadelphia or Portland or Seattle or Miami or Alaska or Delaware or Hawaii or Idaho or Iowa or Montana or Nebraska or North Dakota or Rhode Island or South Dakota or West Virginia
$163k-$247k/yrHybridFull Time
Calendly: Scheduling automation platform for managing meetings and appointments.
8+ YOERequires 8+ years in Product Operations, Program Management, or related software product development support; cross-functional leadership, process and governance design, metrics, facilitation, and Jira/Confluence experience.
StifelNYSE: SF: Provides wealth management and investment banking services to clients.
5+ YOEFINRA Series 7 and 63 required; 5+ years branch office support experience; 1–2 years college coursework in Business/Finance; proficient with Microsoft Office; knowledge of branch operations and regulatory rules.
Microsoft Excel, Microsoft Word, PowerPoint, Outlook
Hover: Creates 3D property models and measurements from smartphone photos.
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Mercor: Connecting expert human intelligence with frontier AI model development.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
University of California, San Francisco: Public research university dedicated to health sciences and education.
3+ YOE2+ MgmtBachelor's degree and 3+ years relevant experience, 1+ year wet lab experience, 2+ years project management or events/logistics, strong communication, financial and HR knowledge, and proficiency with university software and administrative tools.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, EndNote, WebEx, Zoom, Jabber, Adobe Acrobat, Drupal, MyAccess, Bearbuy, Advance, MyExpense, Archibus
InstacartNasdaq: CART: Provides grocery delivery and retail technology solutions.
5+ YOE5+ years in IT operations or support management; experience leading logistics/onboarding/procurement teams; hands-on asset lifecycle management (Oomnitza or similar); Jira Service Management proficiency; strong written communication and project management.
Oomnitza, Jira Service Management, Jira, Slack, Confluence, ITAM
Cybersecurity Business Operations & Sales Support Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$271k/yrHybridFull Time
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
8+ YOERequires 8+ years of enterprise cybersecurity sales experience, pipeline management, RFP leadership, CRM proficiency, incident response knowledge, and strong executive communication skills.
Security Level 5: Developing technical security standards for frontier AI systems.
3+ YOE3+ years operations, office management, or executive support experience; strong project execution, attention to detail, confidentiality, operational security awareness, and clear information-dense communication.