831 support service manager jobs at 447 companies in Euless, TX
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Senior Service Manager
Plano, Texas, United States
HybridFull Time
Mitsubishi Heavy IndustriesTokyo Stock Exchange: 7011: Manufactures heavy machinery, power systems, and aerospace equipment.
10+ YOEB.A./B.S. in engineering,10+ years in service operations/field service/after-sales support, experience with maintenance strategies, spare parts, technical support, strong communication and stakeholder management.
ERP systems, service management systems, Microsoft Office
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
Bachelor's degree in engineering, marketing, or equivalent; customer service leadership experience considered. Requires critical thinking, relationship management, communication, problem solving, and customer support expertise.
6 Sigma Green Belt, telematics, site grading technologies, site network capabilities, site safety systems
ITWNYSE: ITW: Global manufacturer of specialized industrial equipment and consumables.
4+ YOEManage and coach field service technicians, support installations/maintenance, oversee branch operations, P&L and KPI management, mechanical aptitude, prior management experience, lifting up to 75 lbs.
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Woolpert: Global architecture, engineering, and geospatial services firm.
15+ YOE15+ Mgmt15+ years leading global IT operations/support, bachelor's degree (master's preferred), experience with MSPs/MSP contracts, ITIL and Freshworks/ITSM tools, service desk migrations, and global integrations; up to 20% travel.
Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yrOnsiteFull Time
PwC: Providing audit, tax, and management consulting services to businesses.
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yrOnsiteFull Time
PwC: Global provider of professional audit, tax, and consulting services.
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
Washington or Orlando or Montvale or New York City or Dallas
OnsiteFull Time
KPMG: Global professional services network providing audit, tax, and advisory.
5+ YOE5+ years in IT service/release/operations in enterprise environments; bachelor’s in CS/IS/technology; experience planning adoption of AI/ML or analytics; ITIL/Agile/DevOps knowledge; JIRA and Azure DevOps experience.
City of Garland: Provides municipal services and public administration for Garland, Texas.
7+ YOEBachelor's degree and 7 years related IT experience; experience leading support teams, Microsoft 365 administration, ITSM/ITIL knowledge, service desk and incident management, budget and vendor management; valid Class C Texas driver license.
Performance Food GroupNYSE: PFGC: Distributes food and related products to the foodservice industry.
4+ YOEHigh school diploma/GED, 4+ years customer service or sales support experience, supervisory experience required; travel up to 20%. Bachelor's and 6–10 years in foodservice preferred.
FNA Group: Manufacturer of pressure washers and outdoor power equipment.
5+ YOE5+ years supervisory experience in product support with contact center experience; ability to analyze data, drive process improvements, and manage post-sale warranty/technical support. Bachelor's preferred.
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
Neumo: Provides integrated software and payment solutions for government agencies.
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Alliance Defending Freedom: Protects religious freedom and free speech through legal advocacy.
5+ YOE2+ MgmtBachelor's or equivalent,5+ years desktop/systems support or IT service management,2+ years supervisory experience,experience with Microsoft/Linux/Windows/iOS,AI-assisted tools familiarity,ability to travel.
IDEXXNASDAQ: IDXX: Diagnostic equipment and software for veterinary and water testing.
5+ YOE5+ years leadership in customer-facing organizations, experience building support models, strong communication and public speaking, cross-functional collaboration, escalation management, strategic and analytical skills.
3+ YOE3+ years customer-service experience, managerial experience leading coordinators, Microsoft Office proficiency, strong communication, multitasking, organization, and attention to detail.
Microsoft Office Suite, Khameleon, Project Spec, PlanGrid, Adobe Acrobat
3+ YOE3+ years customer-service experience, Microsoft Office proficiency, strong communication, multitasking, detail orientation, and ability to coordinate sales orders and vendor pricing.
Microsoft Office Suite, Khameleon, Project Spec, PlanGrid, Adobe Acrobat