1,441 support service manager jobs at 672 companies in Illinois

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Senior Product Support Manager
Mossville or Tucson or Clayton
$148k-$222k/yr OnsiteFull Time
Caterpillar
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
Bachelor's in engineering/marketing or equivalent; customer service or product support leadership; Six Sigma Green Belt experience preferred; experience with telematics and site technologies; strong communication and decision-making skills.
telematics
3w
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Captive Support Manager
Itasca, Illinois, United States
$105k-$110k/yr HybridFull Time
Captive Resources
Captive Resources: Provides consulting and management services for member-owned group captives.
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 5+ years of operations or service leadership experience, including 2+ years of direct people management in a metrics-driven environment.
KPIs, SLAs
1w
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Manager, Customer Support
California or Colorado or Georgia or Idaho or Illinois or Kansas or Massachusetts or Maryland or Michigan or Minnesota or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or Texas or Washington
$95k-$105k/yr RemoteFull Time
Unit21
Unit21: Provides an AI-powered platform for fraud and money laundering detection.
3+ YOE1+ MgmtRequires 3+ years in customer-facing technical support or client services and 1+ year in team leadership or management, plus technical troubleshooting, communication, process, automation, and runbook development skills.
AI
1w
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SUPPORT SERVICE COORDINATOR I
Springfield, Illinois, United States
$4k-$6k/mo OnsiteFull Time
State of Illinois
State of Illinois: The executive, legislative, and judicial government of Illinois.
2+ YOEHigh school completion equivalent and two years of support service experience required. Must obtain an applicator/operator spray license within 90 days and pass background and drug screening.
2mo
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Technical Service Manager
Assumption, Illinois, United States
$100k-$125k/yr HybridFull Time
Grain & Protein Technologies
Grain & Protein Technologies: Designs and manufactures grain storage and protein production systems.
5+ YOE5+ years in technical/field service with demonstrated leadership; experience with CRM/case tools (Salesforce preferred); strong communication, problem-solving, and customer-support skills.
Salesforce, Natterbox
1mo
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IT Retail Service Support Manager
Edwardsville or Champaign or Tomahawk or Creve Coeur
$63k-$87k/yr OnsiteFull Time
Busey
BuseyNASDAQ: BUSE: Provides retail banking, commercial lending, and wealth management services.
3+ YOE3-5 years retail banking experience, knowledge of retail banking equipment, Microsoft Office and Jack Henry SilverLake familiarity, strong communication, analytical skills, ability to lift ~25 lbs and travel between branches.
Microsoft Office, Jack Henry Silverlake
2w
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Manager, Tech Support
Vernon Hills, Illinois, United States
$85k-$95k/yr OnsiteFull Time
Automotive Keys Group
Automotive Keys Group: Remanufactures and distributes replacement automotive keys and keyless remotes.
10+ YOERequires 10+ years in technical support or customer-service call centers, call-center management, leadership, communication, analytical problem-solving, and proficiency with MS Office and MS Excel.
Microsoft Office, Microsoft Excel, RingCentral, NetSuite
1w
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Manager, Customer Support
Chicago or North America
$103k-$113k/yr HybridFull Time
RLDatix
RLDatix: Provide software for healthcare safety, risk, and compliance management.
Customer support leadership experience in software or healthcare, proven people development and team-building success, operational data expertise, change management or process improvement experience, and cross-functional collaboration skills.
AI-enabled tools
3mo
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Customer Service Manager
Northbrook, Illinois, United States
$22-$26/hr OnsiteFull Time
AlphaGraphics
AlphaGraphics: Independent local printing and design services provider.
Manage customer service operations; oversee inbound inquiries; coordinate with support; ensure deadlines and client requirements; full-time.
2mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
PwC
PwC: Providing audit, tax, and management consulting services to businesses.
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
2mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
PwC
PwC: Global provider of professional audit, tax, and consulting services.
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
3mo
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Manager, Customer Support
Chicago, Illinois, United States
$109k-$130k/yr HybridFull Time
Intercom
Intercom: AI-first customer service platform for automated and human support.
4+ YOE3+ Mgmt4+ years in customer support with 3+ years leading a team; strong communication; data-driven; experience with SaaS; remote/global collaboration.
2mo
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Product Support Manager
East Peoria, Illinois, United States
$85k-$127k/yr OnsiteFull Time
Enercon Engineering
Enercon Engineering: Designs and manufactures custom power generation and control systems.
3+ YOELead field service and commissioning, manage service operations, drive revenue growth, cross-functional collaboration, and team development.
PLCs, SCADA, HMI, protective relays, generator controls
1mo
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Client Support Manager
Plano or Buffalo Grove or Chicago or Philadelphia or Dallas
$79k-$89k/yr HybridFull Time
Onbe
Onbe: Modernizes business-to-individual disbursements and managed payment programs.
3+ YOEBachelor's degree preferred, 3+ years building or managing client relationships, excellent communication and relationship-building skills.
1w
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Shared Living Service and Support Supervisor
Sioux Falls or Wisconsin or Illinois or Colorado or South Dakota or Utah or Nevada
$25/hr HybridFull Time
Vista Care
Vista Care: Provides residential and community-based support for individuals with disabilities.
3+ YOE1+ MgmtThree years in human services, computer proficiency, training experience, valid driver's license, insurance, insurable driving record, background check, and ability to manage crises and physically assist individuals.
electronic calendar
3w
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Regional Product Support Manager
North Dakota or South Dakota or Nebraska or Kansas or Minnesota or Iowa or Missouri or Illinois or Wisconsin
FieldFull Time
LGMG North America
LGMG North America: Manufacturer of mobile elevating work platforms and telehandlers.
3+ YOE3+ years field service or product support experience, mechanical/electrical/hydraulic knowledge, strong communication and customer service skills, ability to diagnose issues and work autonomously, willingness to travel 75%+.
1w
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Field Service Manager - Food Processing
Elk Grove Village or Iowa
$110k-$150k/yr FieldFull Time
Cozzini
Cozzini: Manufactures high-performance industrial equipment for food processing.
5+ YOE2+ MgmtRequires 5+ years in technical support or service management, including 2+ years leading teams; project management, customer service, communication, problem-solving, valid driver's license, and U.S. passport required.
1mo
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Assistant Service Manager
Kewanee, Illinois, United States
$60k-$70k/yr OnsiteFull Time
Heritage Tractor
Heritage Tractor: Sells and services farming machinery and agricultural equipment.
Support service department operations including scheduling technicians, managing work orders through invoicing, communicating with customers, and ensuring productivity, warranty processing, and DOT vehicle maintenance compliance.
TMS, Microsoft Office, John Deere applications
4w
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Client Support and Service Coordinator - HM Village Joliet
Joliet, Illinois, United States
$22-$27/hr HybridFull Time
Volunteers of America Illinois
Volunteers of America Illinois: Provides housing and social services for vulnerable populations in Illinois.
2+ YOEBachelor's degree in human services-related field, 2+ years case management/supportive housing experience, trauma-informed care, strong communication and documentation skills, valid driver’s license, ability to lift 50 lbs.
EchoVantage, HMIS, Microsoft Office
1mo
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Assistant Service Manager
Kewanee, Illinois, United States
$60k-$70k/yr OnsiteFull Time
Kinsley Group
Kinsley Group: A dealership providing equipment sales and service with a focus on customer support and service department operations.
Provide leadership and supervision of service technicians, coordinate and schedule jobs, manage work order lifecycle from opening to invoicing, communicate with customers, support warranty processing, and use dealership applications and Microsoft Office; high school diploma or equivalent.
Microsoft Office, TMS, John Deere applications, Internet