36 technical customer success manager jobs at 26 companies in Towson, MD
1mo
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
1w
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Customer Success Manager
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory experience, enterprise platforms knowledge, executive communication, project management, agile practices, and 25% travel. Preferred: 5+ years in success, program, account management, or advisory services.
Appian, AI, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
3d
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Customer Success Manager, GSI
San Francisco or Seattle or New York City or Washington
$200k-$265k/yr HybridFull Time
6+ YOE6+ years in Customer Success, Technical Account Management, or Solutions Engineering; enterprise Systems Integrator experience; AI/ML, API, software implementation, account management, and expansion expertise; bachelor's degree or equivalent.
API, Claude Code, Claude for Enterprise, AI/ML
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
3w
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FedRamp Customer Success Manager
United States or Washington or Maryland or Virginia
$100k-$140k/yr HybridFull Time
Strategic customer success experience with enterprise/public-sector accounts, executive engagement, strong technical aptitude in DFIR, experience with Salesforce and Gainsight, ability to manage FedRAMP requirements and travel ~20%.
Gainsight, Salesforce
2d
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Manager, Customer Success Engineering
Austin or Bochum or Dubai or Geneva or London or Singapore or Tokyo or Washington, D.C.
OnsiteFull Time
8+ YOE3+ MgmtRequires 8+ years in solutions engineering, customer success engineering, technical account management, or similar roles, including 3+ years managing teams; technical fluency in CI/CD, code quality, DevSecOps, and AI-assisted development.
Claude Code, Codex, Cursor, GitHub Copilot, Gemini, Devin, SonarQube, SonarQube Foundation Agent, SonarSweep, Sonar Context Augmentation, CI/CD
2mo
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Customer Success Manager
York, Pennsylvania, United States
$70k-$80k/yr OnsiteFull Time
3+ YOE3+ years client services or project management; proficient with G-Suite; strong communication and client management skills; self-starter able to adopt technical processes and train clients.
G-Suite, Shipfusion portal
3d
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Customer Success Manager
Virginia or Washington
$140k-$175k/yr HybridFull Time
7+ YOEBachelor's degree or equivalent, active Secret clearance, 7+ years relevant experience, 3+ years in customer-facing technical roles, OSINT workflows, troubleshooting, and communication skills.
OSINT
1mo
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
1mo
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Customer Success Manager - Maryland
Cockeysville, Maryland, United States
OnsiteFull Time
3+ YOE3+ years in customer-facing or project roles, background in sales/account management/customer success, technical aptitude, proven customer-focused solutions delivery, excellent communication and presentation skills, self-motivated.
TCP/IP, HTTP, DNS, SSL, Salesforce, Jira
1mo
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Senior Customer Success Manager
Washington or Tysons
$97k-$190k/yr OnsiteFull Time
7+ YOE7+ years in technical customer-facing roles,4+ years accountable for enterprise customer health and revenue, Bachelor's in CS/STEM or equivalent, strong communication and technical problem-solving skills.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
1w
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Customer Success Manager, Enterprise AI Governance
Arlington, Virginia, United States
$120k-$140k/yr HybridFull Time
5+ YOERequires 5+ years of customer success experience implementing AI or enterprise software, enterprise stakeholder management, technical integration judgment, AI risk or compliance knowledge, and strong written and verbal communication.
HubSpot, Notion, NIST AI RMF, ISO 42001
4w
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Director of Customer Success
New York City or Virginia or New York or Washington or California or United Kingdom or Singapore
HybridFull Time
4+ YOEBA/BS or equivalent,4+ years client-facing customer success/technical account management in programmatic/advertising,team leadership,IVT/viewability expertise,C-level communication and programmatic knowledge.
JavaScript
2w
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Senior Customer Success Manager - Moveworks
Washington, District of Columbia, United States
$113k-$177k/yr RemoteFull Time
5+ YOERequires 5+ years in account management, implementation, or SaaS sales; enterprise deployment experience; technical solution communication; executive relationship building; problem-solving; a bachelor's degree; and 10–25% travel.
SaaS, LLMs, Microsoft ServiceNow
1mo
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Customer Success Manager - Global Public Sector (State & Local)
Chicago or Washington or Atlanta or Indianapolis
$147k-$203k/yr HybridFull Time
3+ YOE3+ years in customer success or SaaS, experience with Salesforce Service Cloud features, ability to translate technical concepts for executives, and legal authorization to work in the U.S.; preferred Salesforce certifications and education sector experience.
Salesforce Service Cloud, Omni-Channel, Digital Engagement, Service Cloud Voice, Einstein AI for Service, Agentforce
1w
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Chronosphere - Customer Success Architect
New York City or Bridgeport or Boston or Baltimore or Harrisburg
$142k-$230k/yr RemoteFull Time
5+ YOERequires 5+ years in technical customer-facing roles, experience managing complex $1M+ ARR customers, executive communication, project and stakeholder management, and knowledge of observability, monitoring, Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Kubernetes, Prometheus, OpenTelemetry
2mo
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Customer Success Manager - Federal (D.C. Hybrid)
Washington or Virginia
$150k-$230k/yr HybridFull Time
Legion Intelligence: Secure generative AI platform for defense and enterprise workflows.
US citizen or green card holder with SECRET or TS/SCI clearance; significant CSM/AM experience in the federal space; experience with technical products; willingness to travel; strong communication and collaboration skills; understanding of machine learning concepts.
Microsoft Excel, SQL, Python
2d
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Head of Technical Success, Government
Washington, District of Columbia, United States
$374k-$450k/yr HybridFull Time
10+ YOE10+ years serving public-sector customers; experience leading multidisciplinary technical customer-facing organizations and managers; deep AI, platform, enterprise architecture, security, and government delivery expertise.
ChatGPT Enterprise, Codex, OpenAI API, APIs, SDKs
2w
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
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