124 technical support lead jobs at 94 companies in California
1w
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Technical Support Lead - (CA)
Calabasas or California or Los Angeles
$29-$35/hr OnsiteFull Time
2+ YOERequires a high school diploma, 2+ years of payments and terminal technical support experience, 1 year handling tickets, reconciliations, and escalations, plus leadership experience.
Point of Sale (POS), TCP/IP, GPRS, TSYS, Fiserv, ACH, Customer Relationship Management (CRM)
3mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
3w
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
23h
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Technical Support Engineer
United States or Canada or Arizona or California or Colorado or Connecticut or Florida or Idaho or Illinois or Iowa or Michigan or Minnesota or New York or North Carolina or Ohio or Oregon or Pennsylvania or Texas or Utah or Virginia or Washington or Ontario or Alberta or British Columbia
$80k-$110k/yr RemoteFull Time
5+ YOE5+ years in technical support, solutions engineering, technical account or project management, including senior or lead experience. Requires HTTP, REST API, proxy, and network debugging expertise plus C1+ English.
cURL, Postman, DNS, TCP/IP, TLS/SSL, HTTP, REST APIs, proxies, Python, Go, Java
1mo
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
2w
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Technical Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Technical support expertise for customer equipment, installations, upgrades, calibration, troubleshooting, performance analysis, documentation, and field implementation; able to solve complex problems and lead small projects.
ECO, MTBF, MTBI, GPS, CENs, BKMs
4w
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Utilities Technical Lead
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$68k-$219k/yr HybridFull Time
6+ YOE5+ MgmtRequires 6+ years in utilities, cloud, and SAP; 5+ years leading teams; 5+ years supporting OpenText, cloud modernization, and AI enablement; bachelor's degree or equivalent experience.
OpenText, SAP IS-U, SAP S/4HANA, AWS, OpenText ECM, OpenText CCM, Agentic AI, machine learning, retrieval-augmented generation, document intelligence
1mo
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
2mo
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Lead, People Solutions (Workday Technical Lead)
Culver City, California, United States
$142k-$178k/yr HybridFull Time
10+ YOETechnical owner and architect for Workday platform; responsible for security, integrations, data architecture, governance, and operational support. Requires 10+ years enterprise technology experience and 7+ years hands-on Workday technical experience.
Workday, Workday Studio, EIB, Connectors, PECI, PICOF, APIs, Cornerstone, Phenom, Greenhouse, Qualtrics, Perceptyx, ServiceNow, UKG, Infor, MuleSoft, Boomi, Informatica
1mo
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1mo
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
1mo
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
4w
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
2mo
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SENIOR INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST
Los Angeles or Los Angeles County
$86k-$115k/yr OnsiteFull Time
Senior-level IT support: expert desktop, network, and multi-platform troubleshooting; installing and servicing computers and networking devices; coordinating major incident resolution; leading or directing lower-level IT staff; preparing technical documentation.
1d
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Supportability Technical Lead, AI/ML, Google Cloud
Austin or Sunnyvale
$150k-$217k/yr OnsiteFull Time
9+ YOEBachelor's degree or equivalent practical experience; 9 years in a technical troubleshooting role; Google Cloud Platform, ADK, generative AI, model training, web technologies, and AI-assisted coding experience.
Google Cloud Platform, ADK, Generative AI, HTTP, HTML, DNS, TCP
2mo
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Manager, Level 2 Technical Support
Australia or Malaysia or New Zealand or Taiwan or Philippines or Asia or North America or South America or San Francisco
$45k-$115k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years as Level 2/3 support, 2+ years leading or mentoring support teams, proven incident escalation management, SQL/log analysis experience, fluency in English and Mandarin, willingness to travel up to 10%, available for on-call rotation.
Python, Claude, Zendesk, Jira, SQL, HTTP, MQTT
3w
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
3w
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User Support Lead
San Jose, California, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in software product support, including 2+ years building or leading teams; support platform administration, AI agent deployment, technical troubleshooting, bug reporting, scaling operations, analytics, and excellent written communication.
Sierra, Intercom, Zendesk, Front, Ada, JIRA
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