1mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
1mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
2+ YOE2+ years in technical/product/helpdesk support; strong IP networking and hardware/software troubleshooting; experience with ticketing/CRM (Salesforce, Jira, Microsoft); strong communication, documentation, and testing skills; eligible for US security clearance.
Wave Relay, Salesforce, Jira, Microsoft
1mo
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Technical Support Team Lead
Manchester or New York City or Dubai or Warsaw or United States or Australia
$95k-$110k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years technical support experience with 2+ years in leadership; strong troubleshooting for B2B SaaS; experience with Zendesk or Salesforce Service Cloud, incident management, SQL and ITSM; bachelor’s degree or equivalent experience.
Zendesk, Salesforce Service Cloud, SQL, ITSM
2mo
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Support Lead
New York, New York, United States
OnsiteFull Time
Valstro: Provides cloud-native order management systems for institutional trading firms.
Experience in customer support or a customer-facing operations role; strong organization; clear communication; cross-functional collaboration; quick learner; familiar with incident management, ticketing, monitoring, runbooks; experience supporting technical products (SaaS/fintech).
Ticketing systems, Knowledge base, Incident management, CRM integrations, Monitoring/alerting, Runbooks
1d
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Executive & Site Lead Technical Support Manager
Windsor or New York
$114k-$170k/yr OnsiteFull Time
8+ YOEProven leadership of executive-support/site operations teams delivering 24/7 white-glove IT support; strong vendor and stakeholder management; ITIL, ITAM, Windows 11, VDI, Microsoft 365 proficiency; bachelor’s degree or 8+ years IT leadership experience.
Windows 11, Virtual Desktop Infrastructure, Microsoft 365, IT Asset Management (ITAM)
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
3w
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Senior-Technical Lead (49735)
Florham Park, New Jersey, United States
$190k/yr HybridFull Time
5+ YOEBachelor's in Computer Science (or equivalent) and 5+ years experience; strong Java (8+) and Spring Boot skills; experience with REST APIs, workflow/BPMN, messaging, batch processing, SQL/ORM, AWS, CI/CD, containers, and production support.
Java, Spring Framework, Spring Boot, BPMN, RabbitMQ, Spring Batch, Quartz, SQL, Hibernate, JPA, AWS, EC2, S3, IAM, RDS, Jenkins, Git, Maven, Gradle, Docker, Kubernetes
1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1mo
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Lead Technical Customer Success Manager
New York City, New York, United States
$155k-$175k/yr HybridFull Time
7+ YOE2+ MgmtBachelor's degree, 7+ years in client/technical support or customer success ops, 2+ years leading support teams, technical familiarity with HTML/CSS/JavaScript/JSON/REST APIs, ticketing systems (Zendesk, Jira Service Management, Freshdesk), strong analytics and process improvement skills.
HTML, CSS, JavaScript, JSON, REST APIs, Zendesk, Jira Service Management, Freshdesk
3w
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Booking Operations Support Lead
New York City, New York, United States
$70k-$100k/yr OnsiteFull Time
3+ YOE1+ Mgmt3+ years in customer support or operations (1+ year in lead role), experience with Intercom/Zendesk, building SOPs and escalations, strong written/verbal skills, technical aptitude, and bachelor's degree or equivalent experience.
Intercom, Zendesk, GDS
1mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
1w
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Physical Security Technical Operations Lead
New York City, New York, United States
RemoteContract
10+ YOE10+ years technical leadership in physical security projects; expertise in access control, VMS/cameras, intrusion detection, BOM/design, site surveys, and escalation support.
Lenel, Software House C-CURE, Genetec, AMAG, Honeywell Pro-Watch, Milestone, Avigilon, Genetec Security Center, Axis Camera Station, DSC, Bosch, Honeywell/Resideo, DMP, PoE, VLANs, CAD, Visio
2mo
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Team Lead
Newark, New Jersey, United States
$80k-$152k/yr RemoteFull Time
5+ YOELead technical teams; 5+ years in technical resolution/support; strong communication with technical and customer stakeholders; ITIL/Six Sigma/PMP certifications; English fluent.
1mo
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Technical Services Manager
New York City or London or United States or Europe or South America
$150k-$175k/yr HybridFull Time
Proven experience leading technical support teams, strong technical foundation with Web technologies (JavaScript), APIs, Zendesk experience, ability to manage escalations, build processes, and work with SQL/Google Cloud; commutable to NYC.
JavaScript, APIs, Zendesk, SQL, Google Cloud
1w
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AI Support Engineer Lead (US)
San Francisco or New York or Paris
$240k-$350k/yr OnsiteFull Time
Proven support-engineering leadership, strong technical aptitude with code and logs, builder-level AI fluency (agents/automations), exceptional prioritization and people development skills.
Dust, Cursor, Claude Code, n8n
1w
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Sr Specialist - Functional Lead HR Production Support
New York City, New York, United States
$105k-$135k/yr OnsiteFull Time
4+ YOELead Oracle Cloud HCM implementations, document requirements, manage configurations, resolve defects, oversee data loading (HDL), and coordinate technical/functional teams; requires multi‑tasking, stakeholder management, and analytical skills.
Oracle Fusion Cloud HCM, Oracle Fusion Functional Setup Manager (FSM), HCM Data Loader (HDL), OTBI
3w
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Team Lead, Implementation & Support
New York City, New York, United States
$88k-$106k/yr OnsiteFull Time
5+ YOE5+ years in technical implementation or solutions engineering; expertise in digital marketing measurement and attribution; hands-on troubleshooting with pixels, APIs, webhooks and batch files; leadership, communication, and documentation skills.
Rockerbox, pixels, APIs, Webhooks, Batch files
1w
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Java Technical Lead
White Plains, New York, United States
$90k-$100k/yr OnsiteFull Time
10+ YOE10+ years Java experience with Spring Boot, microservices, REST APIs, MySql, AWS log analysis, CI/CD familiarity, production support, and experience leading offshore teams.
AWS, Spring Boot, API Microservices, Core JAVA, MySql, CloudWatch, CI/CD
1w
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Manager of Technical Services
New York, New York, United States
$70k-$122k/yr OnsiteFull Time
4+ YOELead and supervise a technical services unit supporting investigative operations, deploy and maintain surveillance equipment, ensure legal compliance, prepare reports, testify in court; HS or BA or equivalent plus investigative/technical experience; background check and fingerprinting required.
1mo
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Senior Capture Solutions Architect / Technical Proposal Lead — Army Programs
Tinton Falls or Panama City Beach or United States
RemoteFull Time
7+ YOEBachelor's degree or equivalent, 7+ years DoD/federal capture or proposal experience, 3+ years supporting Army opportunities, hands-on proposal writing, knowledge of GSA MAS/OASIS+, proficiency with Microsoft Office and federal opportunity databases, active or clearable Top Secret clearance, U.S. citizenship required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft SharePoint, SAM.gov, GovWin IQ, HigherGov, eBuy, GSA MAS, OASIS+
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