82 technical support manager jobs at 61 companies in Gardner, MA
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
5d
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Technical Product Manager
Enfield, Connecticut, United States
$75k-$85k/yr OnsiteFull Time
3+ YOEBachelor’s degree in science, engineering, or related field and approximately 3–5 years of technical product support experience. Requires complex-system troubleshooting, training, project management, quality, and communication expertise.
CAPA
3mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
1mo
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
2d
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Technical Support Engineer , Division IT team
North Reading or Wilmington or North Reading or North Reading
$75k-$131k/yr OnsiteFull Time
2+ YOERequires 2+ years of software development or technical support experience, modern programming-language scripting, and technical troubleshooting and debugging experience. Web services and distributed systems knowledge preferred.
REST, XML, JSON
1mo
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Senior Technical Program Manager - Robotics
Charlestown, Massachusetts, United States
$155k-$200k/yr HybridFull Time
5+ YOE5+ years TPM experience supporting software engineering, strong technical background (prefer former software engineer), experience with Agile, coordinating cross-functional software/robotics/firmware/hardware programs, excellent communication and organizational skills.
Jira, Linear, Asana
1mo
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Technical Program Manager – DOD Projects (Security Clearance Required)
Salem, New Hampshire, United States
OnsiteFull Time
8+ YOEActive U.S. security clearance (Secret minimum), 8+ years technical program management experience with 5+ years supporting DoD, bachelor in engineering or physical sciences, DoD acquisition and FAR/DFARS familiarity, program management tool proficiency.
Microsoft Project, Jira, Confluence, Primavera, EVM
1mo
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Technical Product Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOE2+ years providing product marketing/sales technical support; bachelor’s in Electrical or Mechanical Engineering preferred; proficiency with Microsoft Outlook, Excel, PowerPoint; ability to read mechanical drawings.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
1mo
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Technical Product Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOEBachelor's in engineering preferred,2+ years product marketing/sales technical support,ability to read mechanical drawings,excellent communication and organizational skills,proficiency with Outlook, Excel, and PowerPoint.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
4w
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Technical Product Specialist, Paint
Andover, Massachusetts, United States
$75k-$90k/yr OnsiteFull Time
5+ YOE5+ years coatings or construction materials experience; technical problem-solving, root-cause analysis, customer-facing support, training delivery, TDS/SDS interpretation, and Microsoft Office proficiency.
Microsoft Office
5d
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Senior Manager, Operations Support
Bedford, New Hampshire, United States
OnsiteFull Time
8+ YOERequires 8+ years of life sciences or medical device technical experience in GMP environments, people management, project leadership, and strong communication and problem-solving skills. BS/MS in relevant engineering preferred.
2w
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Operations Manager | Technical Support, Billing & Sales
Davao City or Waltham or Chennai or Bogota or Manila
OnsiteFull Time
3+ YOEBachelor's degree and 3–5 years of operations management experience, preferably in BPO or tech-enabled services; requires leadership, analytical, communication, compliance, and workforce planning skills.
CRM, workforce systems, reporting dashboards
2mo
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Training & Engineering Support Team Lead
Norwood or Victor
OnsiteFull Time
3+ YOEManage technical support channels and training programs, deliver technical presentations and classes, troubleshoot PLC/HMI/robot/vision systems, coordinate vendor certifications; bachelor’s in engineering or 3+ years technical support experience preferred.
PLC, HMI, Machine Vision, Multimeter, Oscilloscope, 2D CAD, 3D CAD
3w
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Theater Technical Director - Part Time
Shrewsbury, Massachusetts, United States
OnsitePart Time
3+ YOEMin 3 years relevant experience preferred; bachelor\u0002s degree preferred. Must plan, execute, and supervise technical production, support rentals, maintain theatre equipment, train student crew, and work nights/weekends. Employment authorization required.
2w
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Product Support Specialist
Burlington, Massachusetts, United States
$90k-$158k/yr OnsiteFull Time
4+ YOEBachelor's degree in a technical discipline preferred, 4+ years in financial technology, financial instrument and trade lifecycle knowledge, client support skills, analytical ability, project management, and basic SQL.
Charles River IMS, SQL, OMS/EMS
2w
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Application Support & Development Engineer
Bedford, Massachusetts, United States
$120k-$130k/yr OnsiteFull Time
8+ YOEHands-on application and database support for scientific/development apps, Azure infrastructure experience, IAM knowledge, managed services oversight, onboarding, release and production support, and technical solution assessment.
Azure Portal, IAM
6d
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Help Desk Support III
Marlborough or Chelmsford or North America
$28-$34/hr OnsiteFull Time
2+ YOEHigh school diploma or specialized certification and 2–4 years of relevant experience. Requires complex technical troubleshooting, desktop support, ticketing systems, service management, communication, and collaboration skills.
2w
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Technical Event Engineer & Producer
Cambridge, Massachusetts, United States
$36-$46/hr OnsiteFull Time
5+ YOE5+ years event production and AV experience, project management skills, ability to manage multiple events, strong communication, problem solving, and flexibility to support varied hours and travel.
TriCaster, Microsoft Teams
1mo
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
4d
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Product Implementation Team Manager
Albany or Andover or Atlanta or Austin or Baltimore or Boston or Charlotte or Chicago or Columbia or Denver or Hartford or Houston or Nashville or Pensacola or Tallahassee or Washington
$90k-$120k/yr RemoteFull Time
2+ MgmtBachelor’s degree or equivalent experience, 2+ years managing customer or technical support teams, strong communication and mentoring skills, product troubleshooting expertise, and operational improvement experience.
LeasingOS, AI
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