177 user support jobs at 115 companies in Gaithersburg, MD
2mo
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Senior User Support Specialist / User Trainer
Washington, District of Columbia, United States
RemoteFull Time
2+ YOEAbility to obtain Public Trust clearance,2+ years teaching/training users in computer applications,expert user of word processing/spreadsheet/email,excellent communication,ability to work remotely.
1mo
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User Support Specialist – Journeyman
Washington, District Of Columbia, United States
$29-$35/hr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
4+ YOEActive Secret clearance and DoD 8140, 4+ years end-user support experience, troubleshooting hardware/software/network, experience with ServiceNow or Jira, bachelor’s degree or equivalent experience, strong communication.
ServiceNow, Jira
1d
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User Support Analyst
Fairfax, Virginia, United States
$75k-$95k/yr HybridFull Time
1+ YOEU.S. citizenship, DoD Top Secret eligibility, DoD 8140 IAT Level II certification, IT support experience, Microsoft O365 and Adobe Acrobat experience, and strong communication and problem-solving skills.
Microsoft O365, Adobe Acrobat, AWS
1mo
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User Support Manager
Quantico, Virginia, United States
$90k-$125k/yr OnsiteFull Time
5+ YOEBachelor's or 7 years' IT support experience, 5+ years preferred; prior team lead/service desk experience; active Top Secret clearance with TS/SCI eligibility; strong incident management, communication, and leadership skills.
3mo
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User Support Specialist - TS/SCI
Bethesda, Maryland, United States
$73k-$133k/yr OnsiteFull Time
4+ YOEActive TS/SCI clearance with ability to obtain polygraph; BS degree + 4 years intelligence experience; IC/LEA experience; create user guides; strong communication.
Postman, Elasticsearch, Kibana, Tableau, ArcGIS, Analyst Notebook, Microsoft Office, SharePoint, Jira, Confluence
1mo
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Senior Associate- Corporate Functions/End User Support Specialist
McLean or Richmond
$81k-$101k/yr OnsiteFull Time
1+ YOEBachelor's degree, 1+ year LMS administration/client consulting/end user support experience, proficiency with LMS and support tools, strong communication and problem-solving skills.
One Learn, Docebo, Google Suite, Slack, ServiceNow, Zoom
1w
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OSINT Platform User Support Specialist 3
Bethesda, Maryland, United States
OnsiteFull Time
6+ YOEActive TS/SCI (ability to obtain CI Polygraph), 6+ years OSINT analyst experience (or 9 years with HS), IC/LE experience, training and user-support experience, strong communication and problem-solving skills.
Elasticsearch, Kibana, Tableau, ArcGIS, Analyst Notebook, Microsoft Office, SharePoint, Jira, Confluence
1mo
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Senior Associate- Corporate Functions/End User Support Specialist
McLean or Richmond
$81k-$101k/yr OnsiteFull Time
1+ YOEBachelor's degree and 1+ year in LMS administration, client consulting, or end-user support; strong communication and troubleshooting skills. LMS, Docebo, Google Suite, Slack, ServiceNow, and Zoom experience preferred.
Learning Management System (LMS), One Learn, Docebo LMS, Google Suite, Slack, ServiceNow, Zoom
1mo
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Journeyman Computer User Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEPublic Trust clearance (or ability to obtain), ITILv4 certification (may obtain within 120 days), high school diploma, 2+ years relevant experience with Windows desktop support and remote tools.
Windows, web browsers, Active Directory, remote tools
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEProvide Tier 2 technical support troubleshooting workstation/server/software/hardware/network issues, manage tickets, create documentation, provide onsite support when requested; requires 1 year help desk experience, HS diploma (assoc. preferred), A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop cert, valid driver’s license and vehicle...
ConnectWise, Microsoft Office, Kaseya, VMware, Microsoft Office 365, Microsoft Deployment Toolkit (MDT), Windows 10
2mo
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SME Computer User Support Specialist (Macbook)
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOEPublic Trust eligible, ITILv4 certification (or obtain within 120 days), bachelor's degree or equivalent, 7+ years experience, 1+ year Macbook and Windows desktop support, remote tools experience, strong communication.
Macbook, Jamf Pro, Active Directory, Windows, web browsers
2mo
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24/7 Operational User Support Specialist
Sterling, Virginia, United States
$79k-$165k/yr OnsiteFull Time
5+ YOEActive TS/SCI with polygraph, 5+ years military or intelligence community experience, 24/7 shift flexibility, strong problem-solving and communication, customer-service mindset; Grafana/Kibana/Guild familiarity and Security+ preferred.
Grafana, Kibana, ChatSurfer, Bodhi
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEHigh school/GED required (associate preferred); A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop Administrator Associate certifications required; 1 year help desk experience; valid driver’s license, insurance, and reliable vehicle.
ConnectWise, Microsoft Office, Microsoft Office 365, Kaseya, Windows, VMware, Microsoft Deployment Toolkit
2mo
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24/7 Operational User Support Specialist
Sterling, Virginia, United States
$79k-$165k/yr OnsiteFull Time
5+ YOE5+ years in Military or Intelligence Community with customer service and problem-solving skills; TS/SCI with polygraph; willingness for 24/7 shifts.
Grafana, Kibana, Chatsurfer, Bodhi
6d
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User Computing Administrator I
Arlington, Virginia, United States
HybridFull Time
3+ YOEBachelor's degree in computer science, engineering, or related field or equivalent experience; 3 years of user support experience; Security+ or approved DoD 8570 IAT II certification; ability to obtain Secret clearance.
Windows, Mac, Microsoft Office, Microsoft Outlook, Adobe Acrobat, Active Directory
3mo
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User Support Modernization and Automation Lead
Arlington, Virginia, United States
$117k-$243k/yr OnsiteFull Time
8+ YOE8 years in systems engineering for complex technical platforms; translate requirements into designs; risk mitigation; Bachelor's in IT, Cybersecurity, CS, IS, Data Science, or Software Engineering; TS/SCI clearance with polygraph.
2w
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System User Expert
Beale AFB or Chantilly
HybridFull Time
9+ YOEProvide operator training and support for CMCC/OmniView, create operator materials, capture feedback, support test events and live operations; proficiency with Jira and Confluence; TS/SCI clearance preferred.
OmniView, Jira, Confluence
2w
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System User Expert
Chantilly, Virginia, United States
$80k-$120k/yr OnsiteFull Time
9+ YOE9+ years related experience (or HS+11yrs); experience training operators in C2/C2ISR/Air Battle Management; hands-on OmniView or similar UIs; proficiency with Jira and Confluence; ability to produce operator materials and support live operations and test events.
OmniView, Jira, Confluence
1mo
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User Engagement and Training Specialist SME (TS/SCI with a CI Poly)
Chantilly, Virginia, United States
OnsiteFull Time
4+ YOE4+ years supporting user engagement/training in a cleared environment; lead instructor-led training, develop materials, explain technical concepts, collaborate with technical and government stakeholders; active TS/SCI with poly required; HS/GED required, Bachelor's preferred.
Microsoft Office, Microsoft SharePoint, Confluence, Jira, Git, Azure DevOps, Spring Boot, Docker, Kubernetes
3mo
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Field Support Lead
Rockville, Maryland, United States
$80k-$100k/yr OnsiteFull Time
Lead on-site IT support teams; strong troubleshooting and customer service in federal environments; able to manage VIP users and after-hours support.
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