51 zendesk jobs at 39 companies in Boston, MA
1w
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Manager, Technical Training and Enablement
Boston or Charlestown
$112k-$138k/yr HybridFull Time
Experience building technical training or enablement programs, leadership readiness, LMS and authoring platform knowledge, Salesforce, Zendesk, Google Workspace, Atlassian, strong communication, process-building, and analytical skills.
Absorb, Articulate, Salesforce, Zendesk, Google Workspace, Atlassian, Confluence, Jira, Learning Management System (LMS)
2mo
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Contract Commercial Loan Specialist
New York City or Boston
RemoteFull Time, Contract
3+ YOE3+ years loan processing/servicing experience at a commercial or community bank; proficiency with nCino, FIS/IBS, FCM, Zendesk, Fieldpoint/BancAlliance; GL/DDA reconciliation and regulatory/audit experience.
nCino, FIS/IBS, US Bank letter of credit portal, FCM, Fieldpoint, BancAlliance, Zendesk, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workspace
1mo
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Support Engineer
Boston, Massachusetts, United States
RemoteFull Time
3+ YOE3+ years in SaaS technical/support engineering, experience with Zendesk, strong troubleshooting and written communication, ability to manage high-volume ticket queues, familiarity with APIs/PLM/PIM is a plus.
Zendesk, PLM, PIM, APIs
2w
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Member Services Associate
Quincy, Massachusetts, United States
$55k/yr HybridFull Time
Bachelor's degree, prior high-volume client interaction experience, advanced Microsoft Office and CRM proficiency, experience with Intercom/Zendesk/Salesforce Service Cloud preferred, strong communication and analytical skills.
Microsoft Office, CRM, Intercom, Zendesk, Salesforce Service Cloud
1w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
2mo
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Technical Support Representative, In-Store
Phoenix or Boston or Philadelphia
$23-$35/hr OnsiteFull Time
1+ YOE1+ year customer-facing support or strategic account experience; strong written and verbal communication; familiarity with Zendesk, Jira, Salesforce; weekend availability required; technical mindset and problem-solving skills.
SevenRooms, Zendesk, Jira, Salesforce, Covey
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1mo
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CSC Licensed Service Supervisor
Boston, Massachusetts, United States
$67k-$111k/yr RemoteFull Time
1+ YOE2+ Mgmt2+ years leading teams in a customer service call center, 1+ years in insurance with active property & casualty license, experience with Zendesk/ticketing, performance and change management, coaching, analytics, and cross-functional collaboration.
Zendesk, Calabrio, Rippit, Looker, Google Suite, Guru
3mo
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Customer Support Associate
Boston, Massachusetts, United States
RemoteFull Time
2+ YOE2-5 years in technical support, SaaS, or customer-facing roles; strong troubleshooting; customer-first mindset; technical fluency; experience with Jira/Zendesk/Freshdesk/ServiceNow; excellent communication; Bachelor's degree preferred
Jira, Zendesk, Freshdesk, ServiceNow
1w
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IT Helpdesk Technician (Information Technology)
Taunton, Massachusetts, United States
$70k-$78k/yr HybridFull Time
1+ YOEAssociate's degree required, 1-2 years IT helpdesk experience preferred. Experience with Zendesk, Microsoft Active Directory/Entra ID, Windows/iOS/Android, Office apps. Strong customer service, troubleshooting, and documentation skills.
Zendesk, Microsoft Active Directory, Entra ID, Windows, IOS, Android, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Neat, Crestron
2mo
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Senior Manager, Go to Market Operations
United States or New York City or Boston
$180k/yr RemoteFull Time
7+ YOE7+ years in GTM/Revenue/Business/Sales Operations; deep HubSpot expertise; experience designing system integrations, data architectures, and AI/automation; strong project management and stakeholder leadership.
HubSpot, Gong, Zendesk, Claude, ZoomInfo, Clay
1d
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Lead Data Product Owner - Customer
Boston or Detroit or Denver
$135k-$165k/yr HybridFull Time
7+ YOERequires 7+ years in data product management, analytics, BI, or data management; a bachelor's degree; product ownership, data modeling, governance, BI, SQL, and stakeholder leadership experience.
SQL, Snowflake, dbt, Microsoft Power BI, Gainsight, Totango, Salesforce Service Cloud, Zendesk, Pendo, Amplitude, Agile, Scrum, JIRA
1w
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Manager, Customer Support (Remote)
Bloomington or Amherst
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams, strong leadership and communication skills, problem-solving ability, and experience with cross-functional projects and support tools.
Microsoft Office Suite, Salesforce, Zendesk, Jira
2w
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Business Applications Engineer
Wellesley or United States
RemoteFull Time
2+ YOEBachelor's degree,2+ years administering Atlassian tools,experience with integrations,ability to gather requirements from non-technical stakeholders,strong communication and scripting curiosity.
Jira, Confluence, Bitbucket, Tempo, Birdview (Easy Projects), EazyBI, Zendesk, qTest, HubSpot, Celigo, Python, JavaScript, Forge, Celigo, Zapier, Jira Automation, Zendesk Triggers
3w
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Inbound Phone Representative
East Providence, Rhode Island, United States
HybridFull Time
Provide inbound phone support, guide customers on products/pricing/artwork, spot technical errors, use CRM to log interactions, and follow escalation procedures.
Salesforce, Zendesk, Photoshop, Adobe Creative Suite, Workerbee
12h
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Enterprise Account Executive, Boston
Boston, Massachusetts, United States
$250k-$350k/yr RemoteFull Time
6+ YOERequires 6+ years of sales closing experience, complex enterprise deal success, technical SaaS and cloud sales experience, executive relationship building, and understanding of integrations, APIs, infrastructure, security, and analytics.
Google Drive, Slack, Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, APIs, MEDDIC, Challenger
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
3d
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Veterinary Account Manager
United States or San Francisco or New York City or Los Angeles or Boston or Seattle or Washington or San Diego or Chicago or Austin or Dallas or Portland or Denver or Philadelphia or Baltimore or Sacramento or Minneapolis or Miami or Atlanta or Phoenix or Orlando or Las Vegas or Salt Lake City or Madison or Birmingham or San Antonio or Spokane or Toronto
$75k-$127k/yr HybridFull Time
3+ YOERequires 3+ years in account management, customer success, or sales; strong relationship-building, communication, organization, CRM, and data analysis skills. Veterinary staffing or healthcare experience preferred.
HubSpot, Zendesk
2w
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IT Support Associate (HO)
Norwood, Massachusetts, United States
$50k-$60k/yr OnsiteFull Time
3+ YOE3-4+ years IT support experience, associate degree preferred, proficiency with RMM, VMware, Veeam, advanced networking; valid driver's license and ability to travel between sites.
Microsoft Active Directory, Google Workspace, Tekion, Reynolds & Reynolds, Zendesk, VMware, Veeam, Cisco Meraki, Cisco Phone, RMM software, Microsoft Windows
2mo
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Client Operations Supervisor
Boston, Massachusetts, United States
$21/hr OnsiteFull Time
Strong customer service, availability for varied shifts including weekends and holidays, leadership and team-training experience, ability to maintain studio standards and manage client inquiries.
Zendesk, Brandbot
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