79 zendesk jobs at 49 companies in Massachusetts
2w
Save
Mark Applied
Hide
Product Support Specialist
Massachusetts or Rhode Island or New Hampshire or New York City or New Jersey
$60k-$75k/yr RemoteFull Time
1+ YOE1–3 years supporting SaaS product and customer service, understanding of security concepts, strong troubleshooting and communication, experience with Zendesk and documenting issues.
Zendesk
3mo
Save
Mark Applied
Hide
Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
2+ YOECustomer-facing software support role requiring strong technical aptitude, attention to detail, helpdesk experience (Notion, Zendesk), written/verbal communication, and ~2+ years experience preferred.
Notion, Zendesk
2mo
Save
Mark Applied
Hide
Contract Commercial Loan Specialist
New York City or Boston
RemoteFull Time, Contract
3+ YOE3+ years loan processing/servicing experience at a commercial or community bank; proficiency with nCino, FIS/IBS, FCM, Zendesk, Fieldpoint/BancAlliance; GL/DDA reconciliation and regulatory/audit experience.
nCino, FIS/IBS, US Bank letter of credit portal, FCM, Fieldpoint, BancAlliance, Zendesk, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workspace
1w
Save
Mark Applied
Hide
Manager, Technical Training and Enablement
Boston or Charlestown
$112k-$138k/yr HybridFull Time
Experience building technical training or enablement programs, leadership readiness, LMS and authoring platform knowledge, Salesforce, Zendesk, Google Workspace, Atlassian, strong communication, process-building, and analytical skills.
Absorb, Articulate, Salesforce, Zendesk, Google Workspace, Atlassian, Confluence, Jira, Learning Management System (LMS)
1mo
Save
Mark Applied
Hide
Support Engineer
Boston, Massachusetts, United States
RemoteFull Time
3+ YOE3+ years in SaaS technical/support engineering, experience with Zendesk, strong troubleshooting and written communication, ability to manage high-volume ticket queues, familiarity with APIs/PLM/PIM is a plus.
Zendesk, PLM, PIM, APIs
2w
Save
Mark Applied
Hide
Member Services Associate
Quincy, Massachusetts, United States
$55k/yr HybridFull Time
Bachelor's degree, prior high-volume client interaction experience, advanced Microsoft Office and CRM proficiency, experience with Intercom/Zendesk/Salesforce Service Cloud preferred, strong communication and analytical skills.
Microsoft Office, CRM, Intercom, Zendesk, Salesforce Service Cloud
1w
Save
Mark Applied
Hide
Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
2mo
Save
Mark Applied
Hide
Technical Support Representative, In-Store
Phoenix or Boston or Philadelphia
$23-$35/hr OnsiteFull Time
1+ YOE1+ year customer-facing support or strategic account experience; strong written and verbal communication; familiarity with Zendesk, Jira, Salesforce; weekend availability required; technical mindset and problem-solving skills.
SevenRooms, Zendesk, Jira, Salesforce, Covey
1mo
Save
Mark Applied
Hide
Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1mo
Save
Mark Applied
Hide
Principal Sales Operations Manager
Arizona or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Missouri or Nebraska or Nevada or New Hampshire or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or Washington or District of Columbia or West Virginia
$130k-$167k/yr RemoteFull Time
5+ YOE5–7 years in revenue/sales/customer success operations in B2B SaaS, strong Salesforce and comp knowledge, Excel/Google Sheets proficiency, experience with SPIFF, Zendesk, Rocketlane, excellent communication and organization.
Salesforce, Microsoft Excel, Google Sheets, SPIFF, Zendesk, Rocketlane
1w
Save
Mark Applied
Hide
Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
2mo
Save
Mark Applied
Hide
Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
3mo
Save
Mark Applied
Hide
Customer Support Associate
Boston, Massachusetts, United States
RemoteFull Time
2+ YOE2-5 years in technical support, SaaS, or customer-facing roles; strong troubleshooting; customer-first mindset; technical fluency; experience with Jira/Zendesk/Freshdesk/ServiceNow; excellent communication; Bachelor's degree preferred
Jira, Zendesk, Freshdesk, ServiceNow
1mo
Save
Mark Applied
Hide
CSC Licensed Service Supervisor
Boston, Massachusetts, United States
$67k-$111k/yr RemoteFull Time
1+ YOE2+ Mgmt2+ years leading teams in a customer service call center, 1+ years in insurance with active property & casualty license, experience with Zendesk/ticketing, performance and change management, coaching, analytics, and cross-functional collaboration.
Zendesk, Calabrio, Rippit, Looker, Google Suite, Guru
1w
Save
Mark Applied
Hide
IT Helpdesk Technician (Information Technology)
Taunton, Massachusetts, United States
$70k-$78k/yr HybridFull Time
1+ YOEAssociate's degree required, 1-2 years IT helpdesk experience preferred. Experience with Zendesk, Microsoft Active Directory/Entra ID, Windows/iOS/Android, Office apps. Strong customer service, troubleshooting, and documentation skills.
Zendesk, Microsoft Active Directory, Entra ID, Windows, IOS, Android, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Neat, Crestron
1mo
Save
Mark Applied
Hide
Enterprise Account Executive
Boston or Belgium
RemoteFull Time
Proven enterprise new-business sales track record, B2B SaaS/IT experience preferred, ability to manage multi-stakeholder sales cycles, pipeline forecasting, strong written and verbal communication, based in northeastern US (Boston preferred).
Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, Zendesk, C++, Common Lisp, Linux
6d
Save
Mark Applied
Hide
Care Coach
Arizona or District of Columbia or Delaware or Florida or Georgia or Hawaii or Illinois or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Jersey or New Mexico or Nevada or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Virginia or Vermont or Wisconsin
$62k-$73k/yr RemoteFull Time
1+ YOERequires 1–2+ years in health coaching or clinical work, maternity or fertility experience, patient education, motivational interviewing, telehealth skills, and active US work authorization.
Google Suite, CRM, EHR, Zendesk
2w
Save
Mark Applied
Hide
Business Development Representative, Inbound
Canada or Boston or Washington or Raleigh or Atlanta or Philadelphia or Chicago or Houston or Austin or Pittsburgh
RemoteFull Time
Quota-driven inbound sales rep to qualify high-intent leads, communicate by phone/email, use CRM tools, and hand off sales-ready opportunities; experience in B2B/SaaS business development is a plus.
Salesforce, Outreach, Zendesk, ZoomInfo
2mo
Save
Mark Applied
Hide
Solutions Engineer - Remote
Austin or New York or Raleigh or Portland or Nashville or Miami or Boston or Seattle or Chicago or London
RemoteFull Time
3+ YOE3+ years pre-sales/Solutions Engineer experience in B2B SaaS, hands-on with APIs and Postman, experience building integrations and owning demos/POCs, familiarity with Shopify and helpdesk ecosystems, strong written and verbal communication.
Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa, Linear, ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, Siena Intelligence
1mo
Save
Mark Applied
Hide
Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
Explore Jobs
Expand Your Job Search
Top Cities in Massachusetts for Zendesk
- Zendesk jobs in Boston, MA
- Zendesk jobs in Worcester, MA
- Zendesk jobs in Springfield, MA
- Zendesk jobs in Lowell, MA
- Zendesk jobs in Cambridge, MA
- Zendesk jobs in New Bedford, MA
- Zendesk jobs in Brockton, MA
- Zendesk jobs in Fall River, MA
- Zendesk jobs in Quincy, MA
- Zendesk jobs in Lynn, MA
- Zendesk jobs in Newton, MA
- Zendesk jobs in Somerville, MA
- Zendesk jobs in Lawrence, MA
- Zendesk jobs in Framingham, MA
- Zendesk jobs in Waltham, MA
- Zendesk jobs in Haverhill, MA
- Zendesk jobs in Malden, MA
- Zendesk jobs in Brookline, MA
- Zendesk jobs in Medford, MA
- Zendesk jobs in Taunton, MA