50 zendesk jobs at 39 companies in Malden, MA
2mo
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Contract Commercial Loan Specialist
New York City or Boston
RemoteFull Time, Contract
3+ YOE3+ years loan processing/servicing experience at a commercial or community bank; proficiency with nCino, FIS/IBS, FCM, Zendesk, Fieldpoint/BancAlliance; GL/DDA reconciliation and regulatory/audit experience.
nCino, FIS/IBS, US Bank letter of credit portal, FCM, Fieldpoint, BancAlliance, Zendesk, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workspace
1mo
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Support Engineer
Boston, Massachusetts, United States
RemoteFull Time
3+ YOE3+ years in SaaS technical/support engineering, experience with Zendesk, strong troubleshooting and written communication, ability to manage high-volume ticket queues, familiarity with APIs/PLM/PIM is a plus.
Zendesk, PLM, PIM, APIs
1w
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Manager, Technical Training and Enablement
Boston or Charlestown
$112k-$138k/yr HybridFull Time
Experience building technical training or enablement programs, leadership readiness, LMS and authoring platform knowledge, Salesforce, Zendesk, Google Workspace, Atlassian, strong communication, process-building, and analytical skills.
Absorb, Articulate, Salesforce, Zendesk, Google Workspace, Atlassian, Confluence, Jira, Learning Management System (LMS)
2w
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Member Services Associate
Quincy, Massachusetts, United States
$55k/yr HybridFull Time
Bachelor's degree, prior high-volume client interaction experience, advanced Microsoft Office and CRM proficiency, experience with Intercom/Zendesk/Salesforce Service Cloud preferred, strong communication and analytical skills.
Microsoft Office, CRM, Intercom, Zendesk, Salesforce Service Cloud
2w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
2mo
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Technical Support Representative, In-Store
Phoenix or Boston or Philadelphia
$23-$35/hr OnsiteFull Time
1+ YOE1+ year customer-facing support or strategic account experience; strong written and verbal communication; familiarity with Zendesk, Jira, Salesforce; weekend availability required; technical mindset and problem-solving skills.
SevenRooms, Zendesk, Jira, Salesforce, Covey
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1mo
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CSC Licensed Service Supervisor
Boston, Massachusetts, United States
$67k-$111k/yr RemoteFull Time
1+ YOE2+ Mgmt2+ years leading teams in a customer service call center, 1+ years in insurance with active property & casualty license, experience with Zendesk/ticketing, performance and change management, coaching, analytics, and cross-functional collaboration.
Zendesk, Calabrio, Rippit, Looker, Google Suite, Guru
3mo
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Customer Support Associate
Boston, Massachusetts, United States
RemoteFull Time
2+ YOE2-5 years in technical support, SaaS, or customer-facing roles; strong troubleshooting; customer-first mindset; technical fluency; experience with Jira/Zendesk/Freshdesk/ServiceNow; excellent communication; Bachelor's degree preferred
Jira, Zendesk, Freshdesk, ServiceNow
2w
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IT Helpdesk Technician (Information Technology)
Taunton, Massachusetts, United States
$70k-$78k/yr HybridFull Time
1+ YOEAssociate's degree required, 1-2 years IT helpdesk experience preferred. Experience with Zendesk, Microsoft Active Directory/Entra ID, Windows/iOS/Android, Office apps. Strong customer service, troubleshooting, and documentation skills.
Zendesk, Microsoft Active Directory, Entra ID, Windows, IOS, Android, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Neat, Crestron
1mo
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Enterprise Account Executive
Boston or Belgium
RemoteFull Time
Proven enterprise new-business sales track record, B2B SaaS/IT experience preferred, ability to manage multi-stakeholder sales cycles, pipeline forecasting, strong written and verbal communication, based in northeastern US (Boston preferred).
Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, Zendesk, C++, Common Lisp, Linux
3w
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Inbound Phone Representative
East Providence, Rhode Island, United States
HybridFull Time
Provide inbound phone support, guide customers on products/pricing/artwork, spot technical errors, use CRM to log interactions, and follow escalation procedures.
Salesforce, Zendesk, Photoshop, Adobe Creative Suite, Workerbee
1w
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Regional Vice President - Enterprise Sales
United States or Austin or Boston or San Francisco or New York City
$207k-$253k/yr RemoteFull Time
3+ MgmtRequires 3+ years of formal sales leadership, enterprise sales and strategic customer development experience, startup experience, complex Fortune 500 deal success, forecasting, business reporting, Salesforce, and sales methodology expertise.
Zendesk, Salesforce, Snowflake, MEDDPICC
2mo
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Product Manager
Needham or Arlington
$120k-$150k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years product management or adjacent experience, product discovery and lifecycle expertise, Agile/Scrum knowledge, analytics skills; familiarity with SQL/Python/APIs and product collaboration tools; experience with pricing, GTM, and AI-enabled products preferred.
Jira, Confluence, Aha!, Figma, Google Analytics, Zendesk, CRM, SQL, Python, APIs
1mo
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
1mo
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Social Support Specialist (Community Management and Moderation)
Boston or United States
$38k-$45k/yr RemoteFull Time
3+ YOE3+ years community support/moderation in gaming, native-level English, Discord/Steam familiarity, neutrality in moderation, attention to detail.
Discord, X (Twitter), Facebook, Steam, Zendesk, Sprout Social
2d
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Clinical Study Operations Manager
United States or Boston or New York City or Paris
$90k-$110k/yr RemoteFull Time, Contract
5+ YOERequires 5+ years in clinical project management or operations, strong organization and communication, GCP/ICH knowledge, regulatory familiarity, attention to detail, and English proficiency.
Zendesk, Asana
3w
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Business Applications Engineer
Wellesley or United States
RemoteFull Time
2+ YOEBachelor's degree,2+ years administering Atlassian tools,experience with integrations,ability to gather requirements from non-technical stakeholders,strong communication and scripting curiosity.
Jira, Confluence, Bitbucket, Tempo, Birdview (Easy Projects), EazyBI, Zendesk, qTest, HubSpot, Celigo, Python, JavaScript, Forge, Celigo, Zapier, Jira Automation, Zendesk Triggers
2mo
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MSP Level 3 Technician
Exeter, New Hampshire, United States
$80k-$90k/yr HybridFull Time
5+ YOE5+ years IT support; Level 3 or senior technician experience; MSP experience preferred; bachelor’s in IT or CS preferred with certifications a plus.
Windows Server, Linux Server, VMware, Hyper-V, Azure, AWS, NinjaRMM, Autotask PSA, ServiceNow, Zendesk, Hudu, IT Glue, SharePoint, SolarWinds, Auvik
2w
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IT Support Associate (HO)
Norwood, Massachusetts, United States
$50k-$60k/yr OnsiteFull Time
3+ YOE3-4+ years IT support experience, associate degree preferred, proficiency with RMM, VMware, Veeam, advanced networking; valid driver's license and ability to travel between sites.
Microsoft Active Directory, Google Workspace, Tekion, Reynolds & Reynolds, Zendesk, VMware, Veeam, Cisco Meraki, Cisco Phone, RMM software, Microsoft Windows
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