2mo
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Call Center Quality Assurance Supervisor
Greenville, South Carolina, United States
OnsiteFull Time
Bachelor’s degree required; financial services experience preferred; strong leadership, training, and process improvement skills.
1mo
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Call Center Manager - Training & Quality
United States or North America
RemoteFull Time
5+ YOE5+ years in training, quality assurance, L&D, or contact center operations; HR/L&D professional certification (PHR, SHRM-CP, CPTD) preferred; Bachelor's degree preferred; experience developing instructional materials and quality programs; strong analytical and communication skills; must meet security eligibility.
1mo
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Call Center Quality Assurance Specialist
Norwich, Connecticut, United States
OnsiteFull Time
Bachelor's degree or equivalent banking experience; call center/customer service and coaching experience; strong communication, training, sales and technical aptitude.
RingCentral, Microsoft Excel
1w
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Contact Center Quality Specialist
Lakeland, Florida, United States
OnsiteFull Time
2+ YOEAssociate or bachelor's degree (or equivalent),2+ years call center experience (healthcare/pharma preferred),strong analytical skills,and attention to detail for AI-driven quality validation.
CRM, speech analytics, AI
1mo
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SR Call Center Specialist
Tulsa, Oklahoma, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2+ years call center/customer service experience, ability to coach and monitor quality, proficiency with call center/CRM technology and office software, ODMHSAS Case Manager II certification within 60 days of eligibility.
1w
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Call Center Representative
Concord, North Carolina, United States
OnsiteFull Time
1+ YOEProvide high-quality patient access via phone/online, schedule appointments, use practice management software, verify insurance, possess medical terminology knowledge; 1+ year call center/medical office experience preferred.
Practice Management Software
2w
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Call Center Team Lead
Provo, Utah, United States
OnsiteFull Time
Experience leading and developing call center or customer service staff, strong coaching and communication, ability to use quality metrics, organized, calm under pressure, tech aptitude.
1mo
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Call Center Representative III
Rochester, New York, United States
$20-$27/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent and 2 years of call center experience (or equivalent). Ability to handle confidential information, resolve complex patient inquiries, perform quality audits, and follow protocols.
2w
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Call Center Representative
Elmhurst, Illinois, United States
OnsiteFull Time
Handling high-volume inbound calls, scheduling patient appointments, de-escalating dissatisfied callers, maintaining patient confidentiality, and delivering high-quality customer service.
2w
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Subaru BDC Call Center Consultant
Canton, Connecticut, United States
OnsiteFull Time
Customer service or call center experience preferred; automotive sales experience a plus; enthusiastic, high energy; ability to explain product benefits and provide quality service.
6d
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Call Center Quality Assurance Manager
Northbrook, Illinois, United States
$26-$29/hr OnsiteFull Time
2+ YOE2+ Mgmt2–3 years QA or team leadership experience in a healthcare call center, strong call center KPI knowledge, QA scorecard and coaching experience, Microsoft Office proficiency, excellent communication and data analysis skills.
Microsoft Office Suite
2mo
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Call Center Representative-Bloomington, MN
Bloomington, Minnesota, United States
$20/hr OnsiteFull Time
3+ YOEBilingual Spanish/English; 3+ years high-volume customer service; strong Excel/Outlook; quick learner; solid work history; HS diploma.
Excel, Outlook
2w
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Sales Call Monitor & Quality Coach
Southfield, Michigan, United States
$24-$28/hr OnsiteFull Time
1+ YOE1+ year mortgage/sales/call center or QA experience; high school diploma; strong listening, coaching, documentation, and mortgage terminology knowledge; proficiency with CRM, dialer platforms, and Microsoft Office.
CRM, dialer platforms, Microsoft Office
2w
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Quality Assurance Specialist - Call Center
Bossier City, Louisiana, United States
OnsiteFull Time
Associate degree or equivalent call center experience; experience developing/monitoring QA programs preferred; Microsoft Office proficiency; experience delivering one-on-one and group training.
Microsoft Office
6d
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Quality Management Specialist (Call Center) - Spanish Speaking
Laurel, Maryland, United States
$84k-$145k/yr OnsiteFull Time
4+ YOEDesign and maintain call center quality program; 4+ years quality management experience (or 8+ with HS), 1+ year quality monitoring software, Spanish communication, strong analytical and MS Office skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CSIS, MMIS, PPIS, GIS, CC&B, Issue Trakr, Customer Connect
3w
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Director of Call Center Operations
Orem, Utah, United States
$110k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years call center/customer service experience with 2+ years leading teams or functions; experience in workforce management, quality, training, hiring, systems, forecasting, and reporting; familiarity with NICE CXone and FieldRoutes/PestRoutes.
NICE CXone, FieldRoutes, PestRoutes, Cognigy, Microsoft Office, Google Sheets
2mo
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Call Center Representative - DHA
Birmingham or Phoenix or Los Angeles or Salinas or Fort Lauderdale or Chicago or Baltimore or Philadelphia or Wilkes-Barre or Albuquerque or Dallas or Houston or Kansas City or Jamaica or San Juan or Detroit or Cincinnati
$41k-$82k/yr OnsiteFull Time
1+ YOEProvide high-quality customer service via SSA's national 800 number, conduct telephone interviews, explain Social Security and Medicare rules, research eligibility, and pass a competency panel interview (CAIP).
1w
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Call Center Onsite Lead
Golden, Colorado, United States
$17-$21/hr OnsiteFull Time
2+ YOEUS citizenship required, minimum 2 years experience (5+ preferred), ability to obtain VA Public Trust clearance, experience with mentoring, scheduling, timecard administration, and quality control; must pass pre-employment drug test.
1w
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Director of Call Center Operations, Bureau of Customer Support
New York City, New York, United States
$98k-$113k/yr HybridFull Time
2+ YOE1+ MgmtOversee call center operations, supervise supervisors and representatives, develop service standards, analyze call metrics, and lead quality improvement initiatives. Requires master's degree and supervisory experience.
Interactive Voice Response (IVR), AI-driven chatbots, omnichannel platforms
1mo
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Call Center Senior Representative (bi-lingual Spanish) (375281)
Chicago, Illinois, United States
$28k-$46k/yr HybridFull Time
3+ YOE3+ years contact center experience, high school diploma/GED, fluency in English and Spanish, strong computer and keyboarding skills, ability to meet AHT/availability/quality metrics.
Automatic Call Distribution (ACD)
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