Senior Digital Product Manager, Conversational AI - Web Chat & Voice
Atlanta, Georgia, United States
HybridFull Time
SageLondon Stock Exchange: SGE: Provider of accounting, payroll, and business management software.
5+ YOE5+ years digital/product experience with ownership of conversational AI chat or voice; experience with conversational AI platforms, vendor management, EM/analytics, AI governance, and cross-functional stakeholder collaboration.
Cognigy, LivePerson, Google Contact Center AI, Amazon Lex
Running Enthusiast - Customer Service Representative - Running Warehouse - Alpharetta, GA
Alpharetta, Georgia, United States
$16-$18/hrOnsitePart Time
Sports Warehouse: Online retailer of specialized sports equipment and athletic apparel.
Provide phone, chat, and email customer support; product knowledge for sporting goods; problem solving, communication skills, and proficiency with Microsoft Office.
Ministry Brands: Provides management software and screening services for religious organizations.
0.25+ YOEProvide customer support via ticketing, email, chat and phone; use Office 365 tools; meet SLAs; 3+ months customer-facing experience; strong communication and organization.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, LiveChat
RELXLondon Stock Exchange: REL: Provides information-based analytics and decision tools for professional customers.
1+ YOE1+ year technical contact center/customer service experience preferred, strong problem-solving, communication, multitasking, and basic technical skills; ability to support via phone,email,chat.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, RNW
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
0+ YOEAnswer and process guest requests via phone, email, chat and mobile devices; log requests; provide property and local information. High school diploma/GED preferred; no prior experience required.
Domino'sNASDAQ: DPZ: Global pizza chain providing delivery and carryout services.
Provide phone/email/chat customer support, process orders/refunds, use CRM, strong communication, problem-solving, high school diploma preferred; flexible hours including weekends/holidays.
Provide client support via phone, chat and online requests; troubleshoot technical issues; use internal systems to research solutions and document client communication. Customer-service orientation and curiosity required.
LexisNexis Risk SolutionsNYSE: RELX: Provides data and analytics for risk management and compliance.
1+ YOEProvide technical support via phone/email/chat, troubleshoot and research solutions, document interactions in CRM, and participate in 24/7 on-call rotation; 1+ year contact center experience preferred.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, WebEx, Microsoft Teams, JIRA, Salesforce, Confluence, MyCRM, RNW, CRM
FluidraBolsa de Madrid: FDR: Manufacturer of equipment and solutions for residential and commercial pools.
2+ YOEMechanical/electrical troubleshooting and customer service via phone/email/chat; 2 years customer service experience, typing 50 WPM, high school diploma or equivalent, technical aptitude preferred.
Boston or Plano or St. Petersburg or St. Louis or Atlanta or Morristown or Hyderabad
$19-$24/hrHybridFull Time
Zelis: Providing healthcare payment and claims cost management solutions.
1+ YOEAssociate degree +1 year customer support (or HS/GED +3 years). Experience with chat/email support, CRM/ticketing tools, strong written communication, problem-solving, and proficiency with AI tools.
CRM systems, ticketing platforms, customer support tools, AI tools
OneMain FinancialNYSE: OMF: Provides personal loans and credit cards to nonprime consumers.
High school diploma/GED required. Sales, collections, or customer service experience preferred. Must engage customers via phone/email/chat, manage loan lifecycle and collections, and meet branch goals.
First AdvantageNASDAQ: FA: Provides employment background screening and digital identity verification services.
High school diploma/GED, strong customer service experience, ability to handle high-volume contacts across voice/chat/email, multitask across multiple business applications, document interactions accurately, and communicate empathetically.
CRM, Outlook, Microsoft Teams, Zoom, Microsoft Windows
Travel Incorporated: Provides corporate travel management and technology solutions for businesses.
High school diploma; strong customer-service mindset, excellent communication, detail-oriented, tech-savvy with email/chat; call center experience a plus; training provided; must reside in a state where the company is hiring.
Rithum: Platform connecting brands and retailers to e-commerce marketplaces.
8+ YOE8+ years in program/strategic operations with experience in SaaS or e-commerce, proven cross-functional leadership, AI fluency (Claude Chat, Cowork, Code), proficiency with Jira/Asana/Monday.com/Smartsheet, and strong executive communication.
Claude Chat, Cowork, Code, Jira, Asana, Monday.com, Smartsheet
DMI: Provides end-to-end digital transformation and managed IT services.
2+ YOEProvide Level 1 IT support via ServiceNow, phone, email and chat; perform initial troubleshooting and remote remediation; document incidents in ServiceNow. Requires High School diploma, 2+ years deskside support, U.S. citizenship, ITIL preferred.
Scientific Games: Provides technology and games for government-regulated lottery programs
0+ YOEProvide phone/email/chat product support, use online knowledge base to diagnose and guide callers, pass drug screen and background check, high school diploma, reliable attendance, quiet home workspace with wired high-speed internet.
LoadUp: On-demand junk removal and home services marketplace.
Customer-facing sales role requiring strong communication, organization, and goal orientation; experience using CRM and internal software; ability to handle inbound/outbound phone, chat, email, and text interactions; local to North Atlanta and able to commute on weekdays.
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, Georgia, United States
$22/hrOnsiteFull Time
EquifaxNew York Stock Exchange: EFX: Provides consumer credit reporting and data analytics services globally.
2+ YOEHigh school diploma/GED, 2+ years customer support experience (phone/online/chat), available for 6 weeks fixed training and onsite schedule, dependable, able to type ≥20 WPM, strong communication and problem-solving for dispute resolution.