Senior Digital Product Manager, Conversational AI - Web Chat & Voice
Atlanta, Georgia, United States
HybridFull Time
SageLondon Stock Exchange: SGE: Provider of accounting, payroll, and business management software.
5+ YOE5+ years digital/product experience with ownership of conversational AI chat or voice; experience with conversational AI platforms, vendor management, EM/analytics, AI governance, and cross-functional stakeholder collaboration.
Cognigy, LivePerson, Google Contact Center AI, Amazon Lex
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yrOnsiteFull Time
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
Ministry Brands: Provides management software and screening services for religious organizations.
0.25+ YOEProvide customer support via ticketing, email, chat and phone; use Office 365 tools; meet SLAs; 3+ months customer-facing experience; strong communication and organization.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, LiveChat
RELXLondon Stock Exchange: REL: Provides information-based analytics and decision tools for professional customers.
1+ YOE1+ year technical contact center/customer service experience preferred, strong problem-solving, communication, multitasking, and basic technical skills; ability to support via phone,email,chat.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, RNW
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
0+ YOEAnswer and process guest requests via phone, email, chat and mobile devices; log requests; provide property and local information. High school diploma/GED preferred; no prior experience required.
LexisNexis Risk SolutionsNYSE: RELX: Provides data and analytics for risk management and compliance.
1+ YOEProvide technical support via phone/email/chat, troubleshoot and research solutions, document interactions in CRM, and participate in 24/7 on-call rotation; 1+ year contact center experience preferred.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, WebEx, Microsoft Teams, JIRA, Salesforce, Confluence, MyCRM, RNW, CRM
Provide client support via phone, chat and online requests; troubleshoot technical issues; use internal systems to research solutions and document client communication. Customer-service orientation and curiosity required.
FluidraBolsa de Madrid: FDR: Manufacturer of equipment and solutions for residential and commercial pools.
2+ YOEMechanical/electrical troubleshooting and customer service via phone/email/chat; 2 years customer service experience, typing 50 WPM, high school diploma or equivalent, technical aptitude preferred.
Boston or Plano or St. Petersburg or St. Louis or Atlanta or Morristown or Hyderabad
$19-$24/hrHybridFull Time
Zelis: Providing healthcare payment and claims cost management solutions.
1+ YOEAssociate degree +1 year customer support (or HS/GED +3 years). Experience with chat/email support, CRM/ticketing tools, strong written communication, problem-solving, and proficiency with AI tools.
CRM systems, ticketing platforms, customer support tools, AI tools
OneMain FinancialNYSE: OMF: Provides personal loans and credit cards to nonprime consumers.
High school/GED required; bilingual Spanish; customer service/sales/collections experience preferred; ability to multitask, manage loan lifecycle, maintain compliance, and communicate via phone,email,chat and internal systems.
Travel Incorporated: Provides corporate travel management and technology solutions for businesses.
High school diploma; strong customer-service mindset, excellent communication, detail-oriented, tech-savvy with email/chat; call center experience a plus; training provided; must reside in a state where the company is hiring.
Rithum: Platform connecting brands and retailers to e-commerce marketplaces.
8+ YOE8+ years in program/strategic operations with experience in SaaS or e-commerce, proven cross-functional leadership, AI fluency (Claude Chat, Cowork, Code), proficiency with Jira/Asana/Monday.com/Smartsheet, and strong executive communication.
Claude Chat, Cowork, Code, Jira, Asana, Monday.com, Smartsheet
Bank of AmericaNYSE: BAC: Provides global banking, investing, and financial risk management services.
1+ YOEHigh school diploma/GED, 1+ year customer/client service experience, intermediate computer proficiency, strong communication and problem-solving skills, ability to handle inbound calls/chats/emails and follow procedures for fraud resolution.
DMI: Provides end-to-end digital transformation and managed IT services.
2+ YOEProvide Level 1 IT support via ServiceNow, phone, email and chat; perform initial troubleshooting and remote remediation; document incidents in ServiceNow. Requires High School diploma, 2+ years deskside support, U.S. citizenship, ITIL preferred.
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, Georgia, United States
$22/hrOnsiteFull Time
EquifaxNew York Stock Exchange: EFX: Provides consumer credit reporting and data analytics services globally.
2+ YOEHigh school diploma/GED, 2+ years customer support experience (phone/online/chat), available for 6 weeks fixed training and onsite schedule, dependable, able to type ≥20 WPM, strong communication and problem-solving for dispute resolution.
San Francisco or Denver or New York City or Las Vegas or Chicago or Atlanta or Phoenix or United States
$23-$25/hrHybridFull Time
Gusto: Cloud-based payroll and HR software for small businesses.
1+ YOEMinimum 1 year high-volume sales or customer-service experience with cross-selling/up-selling and quota/KPIs; strong written and verbal communication; day-to-day use of AI tools; ability to manage inbound calls/chats/emails and accurately document in Salesforce.
VisaNYSE: V: Global payment technology facilitating electronic funds transfers.
8+ YOE2+ Mgmt8+ years legal/contracts experience; JD or equivalent; strong drafting, negotiation, and stakeholder management; payments industry knowledge.
Salesforce, iCertis, Contract Lifecycle Management, Microsoft Office, Copilot, ChatGPT
Accenture Digital Video Solutions Presales Manager for AVS
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$225k/yrOnsiteFull Time
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
4+ YOERequires 4+ years in presales, solutions consulting, or technical sales; 4+ years in advertising, marketing technology, telecom, video, or digital media; 2+ years owning RFPs; bachelor's degree or equivalent.
Application Lifecycle Management (ALM), Asset Management, Enterprise Software Sales, New Product Introduction (NPI), Product and Market Strategy, Product Development Strategy, Product Lifecycle Management (PLM), Software Product Management, ChatGPT, Claude, Microsoft Copilot, CRM
H&R BlockNYSE: HRB: Provides income tax preparation and small business financial services.
Tax experience required with individual return preparation, client interviews, communication, virtual tools, IRS and state compliance, and continuing education. High school diploma required; bachelor's, CPA, or enrolled agent preferred.