42 contact center manager jobs at 29 companies in Berkeley, CA
1d
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Contact Center Manager
Santa Clara, California, United States
$72k-$115k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree or equivalent experience; 4+ years in customer support, including 2+ years managing people. Requires analytics, communication, change management, reporting, CRM, and contact center software skills.
Customer relations management (CRM), CRM platforms, contact center software, phone, email, chat
1d
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Contact Center Manager
Santa Clara, California, United States
$72k-$115k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree or equivalent experience; 4+ years in customer support, including 2+ years managing people. Requires analytics, reporting, communication, change management, contact center software, and CRM experience.
CRM, customer center software, phone, email, chat
1mo
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Contact Center Transformation - Manager
New York City or Irvine or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years experience, experience leading contact center transformation, proficiency with AngularJS/React/Vue.js, Figma and HTML5, usability testing and user research, team leadership and client account management.
AngularJS, React, Vue.js, Figma, HTML5
1mo
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Supervisor, Contact Center
Vacaville, California, United States
$70k-$86k/yr OnsiteFull Time
5+ YOE4+ Mgmt4+ years supervisory experience, 5+ years inbound call center experience, BA/BS or equivalent, strong leadership, project management, analytics, and communication skills; U.S. work authorization required.
3mo
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AI Contact Center Consultant (441437)
San Francisco or Atlanta or Seattle or Dallas or New York or Chicago
$106k-$199k/yr OnsiteFull Time
5+ YOE5+ years consulting/product management/digital transformation experience; experience with conversational AI/chatbots and contact center platforms; AI literacy, product management and agile delivery skills; ability to travel up to 50%.
Genesys, NICE, Amazon Connect, Salesforce, Kore.ai
1mo
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
4d
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Google GECX Contact Center as a Service Specialist
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, Conversational AI or CCaaS, 3+ years in contact center technologies, 1+ year in Google Cloud, and a bachelor's degree or equivalent experience.
Google Cloud Platform (GCP), Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE
1mo
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Business Development Manager, Contact Center, -CO or CA
Pleasanton or Centennial or Sacramento
OnsiteFull Time
3+ YOEBachelor's or equivalent, 3+ years sales success with minimum 3 years selling contact center solutions, US citizenship required, experience with carriers and vendors (Cisco, Avaya, Amazon, Microsoft), strong communication and sales skills.
Cisco, Avaya, Amazon, Microsoft
2mo
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VP of Engineering, Contact Center
Westlake or Durham or Merrimack or San Francisco
$140k-$285k/yr OnsiteFull Time
Senior engineering leader to own contact center platform domains, drive reliability, scalability, observability, CI/CD and DevOps practices, lead distributed teams, manage vendors, and partner cross-functionally to meet enterprise SLAs/SLOs.
Agile, CI/CD, DevOps, IVR, SLAs/SLOs, observability
3w
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Contact Center Trainer
Brisbane or Emeryville or San Francisco
$72k-$155k/yr HybridFull Time
3+ YOEBachelor's degree or equivalent,3+ years experience,training design/delivery expertise,strong analytical and communication skills,proficiency with Word,Excel,Access,PowerPoint,knowledge of adult learning and performance management.
Word, Excel, Access, PowerPoint
3d
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Sr. Director Call Center (8086)
San Leandro or United States
$160k-$175k/yr HybridFull Time
8+ YOE5+ MgmtRequires 8–12+ years in call center or customer service operations, 5+ years leading multichannel contact-center teams, a bachelor's degree or equivalent experience, and CRM, Salesforce, SAP, Five9, Zoom, and workforce management expertise.
CRM, Salesforce, SAP, Five9, Zoom, AI
2w
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OAK311 Communications Center Specialist, Senior (Restricted)
Oakland, California, United States
$87k-$107k/yr OnsiteFull Time
2+ YOEHigh school diploma, 2+ years progressive call-center or heavy public-contact customer service experience; ability to coach others, research service issues, and maintain accurate records.
SeeClickFix, CRM
1w
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Digital Product Manager, Voice
San Francisco, California, United States
$145k-$170k/yr HybridFull Time
3+ YOE3+ years product management experience, BA/BS degree, experience with SaaS vendors and measurable outcome-driven delivery; contact center/voice and AI experience a plus.
conversational AI, IVR, SaaS, LLMs, GenAI, Agentic AI
2w
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Engagement Manager - AI Agents
Redwood City, California, United States
$133k-$149k/yr HybridFull Time
5+ YOE5+ years leading enterprise customer delivery or professional services for SaaS/AI/contact center projects; strong program management, stakeholder communication, and KPI-driven delivery skills.
VoiceAI, Conversational AI, RAG, NLU, NLP, Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center
1mo
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Sr Product Manager - Operations
San Francisco, California, United States
$175k-$205k/yr HybridFull Time
8+ YOE8+ years product management experience, experience with internal tools or contact center tech, strong product discovery and data-driven decision skills, ability to influence senior stakeholders, bachelor's degree or equivalent.
Workday, AI tools
1mo
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Senior Technical Program Manager
Palo Alto or Dallas or Bethesda or Seattle
$120k-$260k/yr OnsiteFull Time
Experienced technical program manager with cross-functional delivery, stakeholder alignment, data-driven storytelling, and ability to translate technical strategy to business outcomes; bachelor’s degree or contact center experience preferred.
Power BI, Claude, Cursor
1mo
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Group Product Manager, Voice Agent
Boston or San Francisco or New York
$195k-$242k/yr HybridFull Time
8+ YOE8+ years product experience with PM team leadership, deep voice/telephony expertise, experience with telephony platforms and contact-center systems, P&L ownership, and fluency in AI/LLMs.
Twilio, LiveKit, Vonage, Genesys, Five9, Amazon Connect, SIP, PSTN, ASR, TTS, VAD, LLMs
3mo
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Engineering Program Manager, Customer Systems Platform Services
United States or Sunnyvale
OnsiteFull Time
3+ YOE3–5+ years technical program management in technology, Agile (Jira/Confluence/Smartsheet/MS Project), GenAI in SDLC, familiarity with contact center tech, governance, vendor management, bachelor's degree in Engineering/CS/Business/Admin/Management.
Jira, Confluence, Smartsheet, MS Project
2mo
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Program Manager, Community Support
Canada or Ontario or British Columbia or Quebec or Saskatchewan or San Francisco
$128k-$160k/yr RemoteFull Time
8+ YOE8+ years in customer service/contact center operations, experience leading large cross-functional programs, ability to influence executives, strong presentation and communication skills; Bachelor's degree or equivalent experience; MBA/Masters preferred.
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