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54 customer adoption manager jobs at 40 companies in Fairfield, CA

3w
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Senior Customer Adoption Expert
Pleasanton, California, United States
$128k-$161k/yr HybridFull Time
BlackLine
BlackLineNASDAQ: BL: Provides cloud-based financial close and accounting automation software.
5+ YOEBachelor's degree in CS/IT or related, 5+ years in similar technical customer-facing role, deep accounting/finance knowledge, BlackLine and ERP integration experience, strong problem-solving and communication skills.
BlackLine, ERP, LinkedIn Learning, Coursera, Udemy
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2w
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Manager, Adoption Strategy
San Francisco, California, United States
$158k-$168k/yr HybridFull Time
Ironclad
Ironclad: AI platform for digital contract lifecycle management
6+ YOE1+ MgmtBachelor's degree,6+ years in AI/technical consulting or customer success including 1+ years people management,experience with enterprise AI platforms (e.g., Salesforce Agentforce, Moveworks, Copilot),strong executive communication and change management skills.
Salesforce Agentforce, Moveworks, Copilot
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2mo
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Customer Training & Adoption Specialist(SaaS)
United States or British Columbia or Ontario or San Francisco
$105k-$124k/yr RemoteFull Time
Swiftly
Swiftly: Provides a transit data platform for public transportation agencies.
3+ YOE3+ years in customer training/L&D/customer success, instructional design, change management, in-person and virtual training for SaaS, comfortable with GTFS/AVL concepts and AI tools, travel 8–14 times/year.
GTFS, AVL, AI tools, E-Verify
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2w
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Strategic AI adoption lead (West)
San Francisco or Seattle
$168k-$220k/yr HybridFull Time
Writer
Writer: Platform for building and deploying enterprise generative AI agents.
9+ YOE9+ years customer success/activation experience owning adoption, building champion networks, running workshops, and driving measurable outcomes; strong facilitation, program management, and technical aptitude.
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Manager, Technical Adoption, AMER
Denver or Colorado or San Francisco or California or Massachusetts or Boston or Novi or Atlanta or Portland
$97k-$174k/yr HybridFull Time
Autodesk
AutodeskNASDAQ: ADSK: Developing software for architecture, engineering, and entertainment industries.
5+ YOE5+ years leading teams in SaaS or customer success, bachelor’s degree required (advanced degree preferred), strong communication and cross-functional collaboration, ability to travel up to 30%.
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5d
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Customer Success Manager
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
Listen Labs
Listen Labs: Automates customer research interviews through generative AI platforms.
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
AI, GPU
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3mo
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Customer Success Manager
San Francisco, California, United States
OnsiteFull Time
Modernloop
Modernloop: Automation for talent operations
1+ YOEOnboarding, adoption, relationship management; monitor health metrics; proactive support; upsell opportunities; strong communication.
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1mo
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Customer Success Manager
San Francisco, California, United States
$87k-$139k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
2+ YOE2+ years customer success or account management experience managing a book of business; strong relationship, communication, and operational skills; ability to lead demos and drive adoption; hybrid San Francisco-based with regional travel as needed.
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2mo
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Agentic Customer Success Manager, Senior Manager
San Francisco, California, United States
$123k-$227k/yr RemoteFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
6+ YOE3+ Mgmt6+ years in customer success or enterprise SaaS; 3+ in adoption/change management; governance, analytics, and consumption management experience; AI/LLM fluency preferred.
Salesforce Data Cloud, Agentforce, Telemetry
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2mo
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Customer Success Manager
North America or San Francisco or New York City or London
RemoteFull Time
Linear
Linear: Sue tracking and project management software for software teams.
5+ YOE5+ years in technical customer-facing roles, SaaS/startup experience, strong organization and communication skills, experience partnering with product/engineering, skilled at onboarding and driving product adoption.
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2mo
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Customer Success Manager, Enterprise & Onboarding
San Mateo or Provo or Canada or United States
$128k-$180k/yr RemoteFull Time
GC AI
GC AI: AI-powered legal platform for in-house legal teams.
3+ YOE3+ years in B2B SaaS customer success owning onboarding, adoption, renewals, and expansion; strong presentation, stakeholder management, data-driven renewal skills, and comfort with technical products in startup settings.
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2mo
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AI Customer Success Manager
San Francisco, California, United States
$93k-$123k/yr HybridFull Time
Productboard
Productboard: Software for managing product strategy and customer-driven roadmaps.
B2B SaaS post-sales experience managing accounts through activation, adoption, and renewal; 1–2 years hands-on AI experience; product management knowledge; familiarity with Jira, Slack, and Salesforce; strong communication and consultative skills.
Productboard, Spark, Jira, Slack, Salesforce
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2w
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Customer Success Manager - San Francisco
San Francisco, California, United States
$85k-$135k/yr OnsiteFull Time
Flai
Flai: AI communications platform for automotive dealerships.
Proven customer success experience owning accounts, driving adoption and retention in early-stage B2B SaaS; strong communication, CRM hygiene, and operational discipline.
CRM, DMS
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1mo
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Customer Success Manager, Global SMB
Jakarta or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
OnsiteFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
Manage SMB accounts with a tech-touch model, drive product adoption, own renewal targets, deliver product expertise and executive business reviews, and have domain knowledge of SaaS/Mobile/APIs/Marketing Automation/Marketing Analytics/HTML.
Braze, BrazeAI, APIs, HTML
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2w
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Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
Nimble
Nimble: Real-time web search and structured data platform for AI.
4+ YOE4+ years customer-facing SaaS experience, 1–2+ years with enterprise customers, technical aptitude with web technologies and APIs, strong communication and executive presence, ability to drive adoption and retention.
HTML, CSS, APIs
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3w
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Customer Account Manager - Strategic - West
San Francisco or Los Angeles or San Diego or Seattle or New York City
$200k-$250k/yr RemoteFull Time
HackerRank
HackerRank: Platform for evaluating and hiring developers through skill assessments.
5+ YOE5+ years SaaS enterprise account management; experience with enterprise customers, driving adoption/expansion, forecasting, executive relationship building, strong communication and organization.
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3d
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Lead Product Manager, Product-Led Growth (Onboarding & Adoption)
San Francisco or Seattle
$186k-$301k/yr HybridFull Time
DocuSign
DocuSignNASDAQ: DOCU: Provides electronic signature and agreement management software solutions.
12+ YOEBachelor's degree and 12+ years of product management experience in B2B or B2C SaaS; experience with AI, product analytics, experimentation, cross-functional leadership, and customer insight synthesis.
Mixpanel, Amplitude, SQL, AI, ML
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2mo
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Southwest Regional Lead, Customer Delivery
San Francisco, California, United States
$195k-$225k/yr OnsiteFull Time
Peregrine
Peregrine: Data integration and analytics platform for public safety agencies.
8+ YOE3+ Mgmt8+ years in enterprise software delivery/consulting or operations, 3+ years managing customer-facing teams, ability to drive adoption, renewals, and expansion, willingness to travel ~50%, in-office 4 days/week in San Francisco.
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1mo
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GTM & Customer Success Lead – AI Platform
Austin or San Francisco or New York City or Gurugram
$135k-$190k/yr RemoteFull Time
Lumenci
Lumenci: Intellectual property consulting firm providing patent litigation and monetization support.
6+ YOE6+ years in enterprise SaaS/AI/legal tech or customer success; experience with pilots, onboarding, adoption, strategic account management, and cross-functional collaboration.
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2mo
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Strategic Partnerships & Customer Success Manager
San Francisco or New York City or North America
OnsiteFull Time
Dynamo AI
Dynamo AI: An AI platform building ecosystem partnerships and enterprise solutions to help organizations operationalize AI in production.
Manage strategic ecosystem partnerships and enterprise customer relationships, drive go-to-market and co-sell initiatives, coordinate cross-functional deployments, and support AI adoption for large regulated enterprises.
Microsoft, AWS, Google Cloud
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