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66 customer adoption manager jobs at 47 companies in Hayward, CA

1d
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Adoption Strategist (Engagement Manager)
San Francisco or New York City or Chicago
$130k-$145k/yr HybridFull Time
Ironclad
Ironclad: AI platform for digital contract lifecycle management
3+ YOEBachelor's degree in a relevant business or technical field, 3+ years in customer success, professional services, consulting, transformation, change management, or SaaS adoption, plus enterprise adoption and executive stakeholder experience.
SaaS, AI
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4w
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Senior Customer Adoption Expert
Pleasanton, California, United States
$128k-$161k/yr HybridFull Time
BlackLine
BlackLineNASDAQ: BL: Provides cloud-based financial close and accounting automation software.
5+ YOEBachelor's degree in CS/IT or related, 5+ years in similar technical customer-facing role, deep accounting/finance knowledge, BlackLine and ERP integration experience, strong problem-solving and communication skills.
BlackLine, ERP, LinkedIn Learning, Coursera, Udemy
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1mo
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Associate Payments Adoption Manager
Morgan Hill, California, United States
$80k/yr HybridFull Time
Shopmonkey
Shopmonkey: Provides cloud-based management software for automotive repair shops.
Experience in B2B SaaS and embedded payments; strong interpersonal and objection-handling skills; ability to analyze rates, use CRM, and drive customer adoption to meet quotas.
CRM
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2mo
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Customer Training & Adoption Specialist(SaaS)
United States or British Columbia or Ontario or San Francisco
$105k-$124k/yr RemoteFull Time
Swiftly
Swiftly: Provides a transit data platform for public transportation agencies.
3+ YOE3+ years in customer training/L&D/customer success, instructional design, change management, in-person and virtual training for SaaS, comfortable with GTFS/AVL concepts and AI tools, travel 8–14 times/year.
GTFS, AVL, AI tools, E-Verify
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2w
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Strategic AI adoption lead (West)
San Francisco or Seattle
$168k-$220k/yr HybridFull Time
Writer
Writer: Platform for building and deploying enterprise generative AI agents.
9+ YOE9+ years customer success/activation experience owning adoption, building champion networks, running workshops, and driving measurable outcomes; strong facilitation, program management, and technical aptitude.
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3w
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Manager, Technical Adoption, AMER
Denver or Colorado or San Francisco or California or Massachusetts or Boston or Novi or Atlanta or Portland
$97k-$174k/yr HybridFull Time
Autodesk
AutodeskNASDAQ: ADSK: Developing software for architecture, engineering, and entertainment industries.
5+ YOE5+ years leading teams in SaaS or customer success, bachelor’s degree required (advanced degree preferred), strong communication and cross-functional collaboration, ability to travel up to 30%.
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2mo
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VP of Customer Success & Adoption
Santa Clara, California, United States
$360k-$380k/yr OnsiteFull Time
Forward Networks
Forward Networks: Provides a digital twin platform for enterprise network management.
12+ YOE6+ Mgmt12+ years in customer success with 6+ years in leadership; proven experience building/scaling CS functions, driving adoption, improving NRR/GRR, reducing churn; data fluency, commercial instincts, strong communication and coaching skills.
Gainsight, Catalyst, Vitally, ChurnZero
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6d
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Customer Success Manager
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
Listen Labs
Listen Labs: Automates customer research interviews through generative AI platforms.
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
AI, GPU
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3mo
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Customer Success Manager
San Francisco, California, United States
OnsiteFull Time
Modernloop
Modernloop: Automation for talent operations
1+ YOEOnboarding, adoption, relationship management; monitor health metrics; proactive support; upsell opportunities; strong communication.
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1mo
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Customer Success Manager
San Francisco, California, United States
$87k-$139k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
2+ YOE2+ years customer success or account management experience managing a book of business; strong relationship, communication, and operational skills; ability to lead demos and drive adoption; hybrid San Francisco-based with regional travel as needed.
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2mo
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Agentic Customer Success Manager, Senior Manager
San Francisco, California, United States
$123k-$227k/yr RemoteFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
6+ YOE3+ Mgmt6+ years in customer success or enterprise SaaS; 3+ in adoption/change management; governance, analytics, and consumption management experience; AI/LLM fluency preferred.
Salesforce Data Cloud, Agentforce, Telemetry
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2w
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Digital Customer Success Manager
Mountain View, California, United States
$116k-$192k/yr HybridFull Time
ServiceNow
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOERequires 5–10 years in customer success, operations, lifecycle marketing, or product adoption; SaaS adoption and retention success; digital CS program experience; and customer journey, health score, automation, and platform expertise.
AI, automation, customer success platforms, CRM systems, marketing automation tools
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2mo
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Manager, Customer Success
Mountain View or Chicago
HybridFull Time
ThoughtSpot
ThoughtSpot: AI-powered search and analytics platform for business data insights.
5+ YOE2+ Mgmt2+ years managing customer success/post-sale teams; 5+ years in enterprise SaaS CS or AM; proven NRR and adoption growth; coaching, operational rigor, data fluency, cross-functional collaboration; AI literacy and LLM experience.
Spotter, SpotterViz, LLMs
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2mo
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Customer Success Manager
North America or San Francisco or New York City or London
RemoteFull Time
Linear
Linear: Sue tracking and project management software for software teams.
5+ YOE5+ years in technical customer-facing roles, SaaS/startup experience, strong organization and communication skills, experience partnering with product/engineering, skilled at onboarding and driving product adoption.
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1mo
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Senior Customer Success Manager
United Kingdom or United States or San Francisco
£66k-£98k/yr RemoteFull Time
6sense
6sense: AI platform for B2B buyer intent and revenue prediction.
1+ YOEBA/BS required. 1-3 years CSM/account management/consulting experience (SaaS/tech preferred). Experience with enterprise/global customers, ROI-driven adoption, travel ~30%, strong communication and analytical skills.
6sense, Tableau, Domo, MicroStrategy, Marketo, Eloqua, Pardot, Salesforce, Microsoft Dynamics, LinkedIn Learning, Greenhouse Software
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18h
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
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2mo
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AI Customer Success Manager
San Francisco, California, United States
$93k-$123k/yr HybridFull Time
Productboard
Productboard: Software for managing product strategy and customer-driven roadmaps.
B2B SaaS post-sales experience managing accounts through activation, adoption, and renewal; 1–2 years hands-on AI experience; product management knowledge; familiarity with Jira, Slack, and Salesforce; strong communication and consultative skills.
Productboard, Spark, Jira, Slack, Salesforce
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3mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
Overjet
Overjet: AI platform for dental diagnostics and practice management.
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
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2w
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Customer Success Manager - San Francisco
San Francisco, California, United States
$85k-$135k/yr OnsiteFull Time
Flai
Flai: AI communications platform for automotive dealerships.
Proven customer success experience owning accounts, driving adoption and retention in early-stage B2B SaaS; strong communication, CRM hygiene, and operational discipline.
CRM, DMS
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16h
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Customer Success
Singapore or San Francisco
HybridFull Time
Menlo Research
Menlo Research: Building open-source humanoid robots and AI locomotion software.
3+ YOERequires 3+ years in customer success, account management, or growth; proven adoption, retention, and expansion results; strong communication, relationship-building, storytelling, and customer advocacy skills.
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