67 customer care manager jobs at 49 companies in Dunkirk, MD
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Customer Care Manager
Columbia, Maryland, United States
$60k-$70k/yrHybridFull Time
Chamberlain UniversityNYSE: CVSA: An online university supporting adult learners through degree and certificate programs.
3+ YOE3+ MgmtBachelor's and master's degrees required, 3–5 years of related experience, mid-level management experience, customer service and project management skills, and knowledge of databases, eLearning, web technologies, and Microsoft Office.
Microsoft Office Suite, eLearning software platforms, Macintosh, PC
Mettler-ToledoNYSE: MTD: Manufacturing precision instruments for laboratory and industrial applications.
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
Customer Care Manager - State Farm Agent Team Member
Arlington, Virginia, United States
$40k-$60k/yrOnsiteFull Time
Anthony Lutsik State Farm: Provides personalized insurance and financial services to local customers.
Manage customer inquiries, coordinate team communication, handle account and billing tasks, track service metrics; excellent communication and organization; prior customer service or office experience preferred; must obtain state insurance licenses.
Toll BrothersNYSE: TOL: A leading builder of luxury residential homes.
3+ YOEHigh school diploma, 3+ years customer service, 2+ years construction/maintenance experience, strong communication, technical savviness, ability to manage and triage homeowner service requests.
Graduate Management Admission Council: Provides assessments and services for graduate management education.
Experience handling Tier 2+ customer support across phone, email, and chat; case management, reporting and analysis, process improvement, and familiarity with AI-driven customer service workflows.
Columbia Association: Nonprofit community services organization managing Columbia, Maryland’s recreational facilities, open space, programs, and resident amenities.
0.5+ YOEAt least 6 months of customer-facing experience, excellent verbal and written communication, problem-solving, attention to detail, multitasking, stress management, and knowledge of data analytics and performance metrics.
Liberty Pure Solutions: Local provider of residential plumbing and water treatment services.
2+ YOE2+ years customer service experience, proficiency with ServiceTitan and scheduling tools, exceptional phone skills, high school diploma or equivalent, knowledge of Maryland geography, ability to manage high call volumes.
Johnson ControlsNYSE: JCI: Provider of smart, healthy, and sustainable building solutions.
5+ YOEHigh school diploma or equivalent and 5+ years of service industry experience managing service operations or scheduling. Requires organization, communication, data management, prioritization, and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
JCS Solutions: Delivers digital transformation, cybersecurity, and cloud infrastructure services.
8+ YOE5+ MgmtRequires U.S. citizenship, active Secret clearance, bachelor's degree or equivalent experience, 8+ years managing customer service operations, and 5+ years leading customer-facing support teams.
Microsoft Dynamics 365, Microsoft Power Platform, Microsoft 365
TerraBella Senior Living: Operates assisted living, memory care, and independent living communities.
CNA certification preferred; HS diploma; 18+; senior care experience preferred; strong communication and customer service; multitasking and good judgment.
GoodVets: Operates a network of partner-owned, modern veterinary hospitals.
1+ YOE1+ year veterinary support experience, availability evenings/weekends, ability to perform patient care and handle animals, lift up to 50 lbs, familiarity with veterinary practice management systems, strong communication and emergency response skills.
Johnson ControlsNYSE: JCI: Provides integrated building technologies including HVAC, fire, and security systems.
5+ YOEHigh school diploma, 5+ years service-industry experience managing service operations or scheduling; strong organizational, interpersonal, and computer skills; proficiency with Microsoft Office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet business application
Home Helpers Home Care of Manassas-Gainesville: A locally owned home care agency providing in-home non-medical support and caregiver services.
Coordinate care and schedules, support caregivers, perform onboarding and documentation, conduct community outreach; high school diploma, valid driver's license, Microsoft Office skills, healthcare or customer service experience preferred.
PetcoNasdaq: WOOF: Pet specialty retailer of supplies, food, and veterinary services.
1+ YOE1+ year supervisory experience preferred, knowledge of companion animal and aquatics care, strong communication and customer-service skills, ability to lift up to 50 lbs, flexible availability for evenings/weekends/holidays.
Salt Dental Partners: Dental support organization managing pediatric and specialty dental practices.
Strong data entry and calendar management, appointment scheduling, familiarity with order entry and medical office procedures, filing and phone system handling, excellent verbal and written customer service and multitasking skills.
MTM: Coordinates non-emergency medical transportation and home services for patients.
0.75+ YOEHigh school diploma or GED and 9 months of MTM customer care experience or equivalent healthcare case management experience. Requires computer proficiency, communication, accuracy, confidentiality, and multitasking.
Microsoft Outlook, Microsoft Word, Microsoft Excel
SALT Dental Partners: Provides management and operational support for dental practice networks.
Strong data entry, appointment scheduling, calendar management, phone system use, recordkeeping; office administration or medical office experience preferred.
Keplr Vision: Provides business support services to independent optometry practices.
Strong customer service, time management, attention to detail, multitasking, computer proficiency, and professional patient interaction; experience preferred, with training available.
RadX Inc.: Operator of multi-state diagnostic imaging and radiology centers.
2+ YOERequires 2+ years in a medical office or radiology setting, medical terminology knowledge, strong communication, empathy, organization, attention to detail, problem-solving, and time management skills.
Keplr Vision: Provides non-clinical business support services to independent optometry practices.
Customer service skills, professional presentation, computer proficiency, time management, attention to detail, multitasking, and professional patient interaction; experience preferred and training available.