154 customer experience director jobs at 105 companies in Fairfield, CA
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Customer Experience & Engagement - 26-77
San Ramon, California, United States
$137k-$182k/yr OnsiteFull Time
6+ YOE5+ MgmtBA/BS required, minimum 6 years related experience, 5 years managing staff, experience with member experience programs and technology, strong communication, analysis and project management skills, valid driver’s license.
Epic, Salesforce, Hello World, Cipher Health, RingCentral, MyChart, Cheers, Campaigns, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
1mo
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
3d
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Director Member Experience (Pasadena, CA)
Pasadena or Los Angeles County or Orange County or San Bernardino County or Riverside County or Ventura County or Santa Barbara County or San Diego County or Imperial County or Fresno County or Kern County or Kings County or Madera County or Merced County or Mariposa County or Monterey County or San Benito County or San Joaquin County or San Luis Obispo County or Santa Cruz County or Stanislaus County or Tulare County
$176k-$273k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in member/customer experience, 5+ years in leadership and team management, enterprise experience program development, KPI analysis, executive presentation, and cross-functional influence; CCXP preferred.
Qualtrics, Medallia, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
3w
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Membership Experience & Operations Director
Sacramento, California, United States
$125k-$129k/yr OnsiteFull Time
7+ YOE7+ years leading membership or customer service operations with supervisory responsibility; bachelor\u0002s preferred; experience with AMS/CRM, ticketing systems, data stewardship, SOPs, budgeting, and change leadership.
Microsoft Dynamics 365
1mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
1mo
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Director Customer Success
Phoenix or San Francisco or San Diego or Minneapolis or Omaha or Pittsburgh or Harrisburg
$185k-$215k/yr HybridFull Time
10+ YOEBachelor's degree required, 10+ years in customer success/account management or sales (B2B); experience in energy/utilities/SaaS preferred; proven team leadership; proficiency with Microsoft Office and CRM (SalesForce preferred).
Microsoft Office Suite, SalesForce, CRM
3w
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Director, Customer Growth
Texas or Boston or Seattle or San Francisco
RemoteFull Time
10+ YOE3+ Mgmt10+ years in account management/customer success or sales leadership, 3+ years managing teams, experience with account expansion and new business in SaaS/AI, strong C-level influence and cross-functional collaboration, Bachelor’s degree required (MBA preferred).
1w
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Director, Customer Enablement
San Francisco or Bellevue or Sunnyvale
$215k-$250k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years leading enablement or customer education, 3+ years managing managers, experience designing enterprise onboarding and internal technical enablement, strong cloud/Kubernetes/GPU knowledge, program management and exec communication skills.
Kubernetes, GPU computing, LMS, Confluence, Notion, GitBook, ReadMe
1w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
1mo
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Funeral Director/Arranger
Sacramento, California, United States
$20-$26/hr OnsiteFull Time
2+ YOE2+ years funeral service experience preferred, high school diploma required (Associate’s degree preferred for directors). Requires California funeral director license (for directors), funeral arranger certificate or willingness to obtain, valid CA driver’s license, ability to lift 75 pounds.
2mo
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Customer Growth, Strategic Director
New York or San Francisco or United States
$150k-$170k/yr RemoteFull Time
6+ YOE6+ years owning enterprise revenue outcomes in account management, customer success, or commercial roles; proven VP+ relationship management, commercial negotiation experience, cross-functional collaboration, and strong executive communication.
1mo
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Director, Customer Data Engineering
San Francisco, California, United States
OnsiteFull Time
Experience leading customer data management, data engineering and privacy initiatives for retail; strong cloud (Azure/GCP/AWS) experience; stakeholder engagement, communication and team leadership skills.
Azure, GCP, AWS
2w
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Director of Customer Success
Berkeley, California, United States
HybridFull Time
Proven ownership of PLG activation and enterprise CS motions; build activation playbooks, onboarding, health scoring, conversion funnels; analyze activation data; hire and lead activation and CS teams; experience with technical B2B/PLG products.
1mo
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Regional Customer Director - West - ATTR
Los Angeles or Orange County or San Diego or San Francisco or Denver or Phoenix or Seattle
$191k-$234k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years pharma/biotech experience across multiple functions, strong scientific competence, leadership of cross-functional initiatives, and ability to travel 50–60%.
CRM
2mo
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Funeral Director
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOEHigh school diploma; 1-2 years industry experience; 3-5 years admin or customer service; preferred state funeral director licensure; strong computer and Microsoft Office skills; excellent customer service.
Microsoft Office Suite
1w
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Director, Customer Engineering, Strategic AI and ISV
San Francisco, California, United States
$230k-$320k/yr OnsiteFull Time
15+ YOE10+ MgmtBachelor's in Computer Science or equivalent;15+ years technical sales engineering experience in cloud;10+ years managing teams;ability to engage C-level executives;experience building scale-based pre/post-sales programs.
3w
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Senior Director, Customer Segment Strategy - Channel & Distribution
South San Francisco, California, United States
$217k-$404k/yr HybridFull Time
10+ YOE8+ MgmtBachelor's degree,10+ years relevant pharma experience with 8+ years in Market Access,leadership experience,expertise in pricing/contracting/distribution,strategic and communication skills;MBA preferred.
2mo
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Director Product Delivery - Customer Experiences
Camp Hill or Alpharetta or San Francisco or Oakland or Rancho Cordova or Alaska or North Dakota or Nebraska or Hawaii or Oklahoma or Vermont or Maine or West Virginia or New Hampshire or Wyoming or District of Columbia or Puerto Rico
$141k-$305k/yr HybridFull Time
8+ YOE3+ Mgmt12+ years experience (Bachelor's preferred), 8+ years with product/design/engineering in agile, 3+ years management, 3+ years in healthcare, strong delivery track record, analytics, project and stakeholder management.
Microsoft 365, Nuance, Genesys, IVR, PEGA
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